Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response and delivery if my sample.”

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Posted 2 years ago

“Great price Great product Great service”

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Posted 2 years ago

“Good product, good service & communication.”

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Posted 2 years ago

“Great product and fantastic value delivery options worked well as well. Flooring went down quickly and without much drama, this was my first time laying my own floor but I found it hassle free”

Factory Direct Flooring Ltd 5 star review on 29th August 2023

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Posted 2 years ago

“Needed floor in a hurry. Customer service were great and got things organised and scheduled for dilvery within a matter of days. Floor is also good and price was competitive.”

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Posted 2 years ago

“Great service great product brill flooring looks amazing so easy to lay 👍👍👍”

Factory Direct Flooring Ltd 5 star review on 27th August 2023

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Posted 2 years ago

“Easy to order. Great prices. Delivery was very quick - much sooner than originally quoted (I think it was two, maybe three, days)! The vinyl flooring we ordered was the least inexpensive I could find anywhere, even including delivery, as we just needed it for the loft. Very pleased with the quality for the price, and the colour matched what was seen online pretty well. I would use this company again.”

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Posted 2 years ago

“Perfect thank you 😊”

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Posted 2 years ago

“Ordered some free samples of laminate for a house I’m doing up. Arrived quickly and made of good quality, highly recommend this company”

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Posted 2 years ago

“Ordered a couple of samples which arrived quickly. The product seems to be very good quality but unfortunately not the colour I was looking for. Back to the drawing board!”

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Posted 2 years ago

“prompt delivery, came before the delivery date was really excited”

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Posted 2 years ago

“Awesome product with great service. We got 12mm boards for the price of 8mm elsewhere. Top class”

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Posted 2 years ago

“The flooring itself I cannot fault, it looks absolutely lovely. In terms of delivery I was not very pleased. I had selected for the flooring to be delivered on Thurs 23rd as I knew I would be at home to take delivery. On mon 21st whilst I was at work I had no email to indicate that they were delivering early and it was out for delivery that day and the flooring was just left on our driveway all day whilst we were both out with no further email either to say it had been delivered. When you're spending £260 on a product for it to just be left unattended all day it's very poor of the company. Communication needs to be a lot better.”

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Posted 2 years ago

“Great service and lovely product, four of the boxes were slightly damaged however they were replaced and sent out right away. Thankyou”

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Posted 2 years ago

“Delivered promptly. Even though it was only 6mm laminate, it went down very well and it looks great. 👍”

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Posted 2 years ago

“Excellent service but samples do not meet our requirements”

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Posted 2 years ago

“No issues”

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Posted 2 years ago

“Ordered samples. So easy and arrived efficiently”

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Posted 2 years ago

“Excellent service, lovely to be able to see samples in the comfort of my own home”

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Posted 2 years ago

“Easy to clean and comfortable to walk on”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews