Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and on re-arranged date ,well packed and no damage. my only gripe was it was only after i ordered, paid and arranged delivery date that I received a text saying the item was out of stock and delivery would be a week later”

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Posted 2 years ago

“The floor only looks good, the floor is very squeaky and we even removed it and put it on again and its still very loud. Not really happy”

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Posted 2 years ago

“Very impressed really good”

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Posted 2 years ago

“Good range and choice of products at a very competitive price. Easy to order online thanks to the website calculator ( with the exception of calculating the beading!). Excellent communication if collecting rather than delivery. Very helpful staff.”

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Posted 2 years ago

“Samples came in a very fast time I have yet to choose which is suitable for me”

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Posted 2 years ago

“Very informative and helpful!”

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Posted 2 years ago

“Delivery was delayed was told on the last minute, customer service communication wasnt good”

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Posted 2 years ago

“very good value”

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Posted 2 years ago

“Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.”

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Posted 2 years ago

“Good product, good price, good service.”

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Posted 2 years ago

“Good quality and friendly”

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Posted 2 years ago

“Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐”

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Posted 2 years ago

“Best price in the market, Quick delivery, Prompt reply and high communication level. Highly recommend.”

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Posted 2 years ago

“Lovely floor easy to fit. Great service from the company.”

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Posted 2 years ago

“Good solid laminate flooring this is the 2nd house I have floored purchasing from D.F.L also good service”

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Posted 2 years ago

“Flooring sample sent quickly but not for me, so didn't proceed”

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Posted 2 years ago

“Sample sent out as requested”

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Posted 2 years ago

“Very helpful great service”

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Posted 2 years ago

“I never received my samples”

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Posted 2 years ago

“Excellent delivery, great quality and looks amazing fitted”

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Posted 2 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews