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Factory Direct Flooring Ltd Reviews

4.6 Rating 9,615 Reviews
93 %
of reviewers recommend Factory Direct Flooring Ltd
Company Reviews Product Reviews
6,496
 Metrics Info
4.6
Based on 9,615 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Factory Direct Flooring Ltd Reviews
Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Joseph Lynch
Verified Buyer
“Delivery was great driver could not be more helpfull material is on the floor and fabulas notice of delivery was poor wwas waiting for an email that never arrived i got a ping on my phone at six in the morning and driver phoned at 9.45 and delivary was 10.00 overall great service.”
Helpful Report
Posted 8 months ago
Robert Gordon
Verified Buyer
“Good product, good price, good service.”
Helpful Report
Posted 8 months ago
Allan Henton
Verified Buyer
“Good quality and friendly”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Really pleased with the top quality flooring 😀 The delivery man was polite, friendly and very helpful. All round excellent quality product and delivery service 👍🌟✨⭐”
Helpful Report
Posted 8 months ago
Gianni Chinaglia
Verified Buyer
“Best price in the market, Quick delivery, Prompt reply and high communication level. Highly recommend.”
Helpful Report
Posted 8 months ago
Lorna Clare
Verified Buyer
“Lovely floor easy to fit. Great service from the company.”
Helpful Report
Posted 8 months ago
William Oneill
Verified Buyer
“Good solid laminate flooring this is the 2nd house I have floored purchasing from D.F.L also good service”
Helpful Report
Posted 8 months ago
Helen Pettitt
Verified Buyer
“Flooring sample sent quickly but not for me, so didn't proceed”
Helpful Report
Posted 8 months ago
Shaun Murphy
Verified Buyer
“Sample sent out as requested”
Helpful Report
Posted 8 months ago
Martin Smith
Verified Buyer
“Very helpful great service”
Helpful Report
Posted 8 months ago
Cheryl Allsopp
Verified Buyer
“I never received my samples”
Helpful Report
Posted 8 months ago
Lisa Kehoe
Verified Buyer
“Excellent delivery, great quality and looks amazing fitted”
Helpful Report
Posted 8 months ago
Kendra Chase
Verified Buyer
“Flooring looks amazing! It took a little while to arrive and a lot longer to fit than expected but it’s absolutely stunning. We ordered the barley oak herringbone and it’s gorgeous. Yet to see how it work with the under floor heating but hopefully it’ll be ok.”
Factory Direct Flooring Ltd 4 star review on 6th August 2023
Helpful Report
Posted 8 months ago
John Davis
Verified Buyer
“Great flooring samples and quick delivery”
Helpful Report
Posted 8 months ago
Stuart Cooper
Verified Buyer
“Dreadful. Perhaps the worst experience I have had in the last five years.”
Helpful Report
Posted 8 months ago
Christopher Kelsey
Verified Buyer
“Great service. Took 2 days for samples to arrive”
Helpful Report
Posted 8 months ago
Callum Palmer
Verified Buyer
“Flooring looks great”
Helpful Report
Posted 8 months ago
Danielle Jover
Verified Buyer
“The samples came promptly and with good quality.”
Helpful Report
Posted 8 months ago
Christina Wilkinson
Verified Buyer
“I stayed in all day it did not turn up. I had rung to make sure it was on its way and they said yes it was. I phoned up and left a message to ring me the following day No phone call. It turned up this morning at 10.30. No notice so it was lucky I was in. It is ridiculous that you can not give AM or PM I run a business and to stay in all day is hard and then to find my day was wasted is very annoying and had I not been here this morning and missed the delivery to say you will charge again. I suggest you get a better delivery company that you get a tracking number and are able to track the parcel Then he drops at the gate. Could not be bothered to drive up the driveway. I am yet to get up from the gate as to carry Mrs Christina Wilkinson”
Helpful Report
Posted 8 months ago
Simon O’Reilly
Verified Buyer
“Karl and the team were great, from the advise they given over the phone, email confirmations and collection, everyone was great and I will definitely return, watch with the beading as the calculations can't work the amounts out but if you speak to them they will be able to advise what is needed.”
Helpful Report
Posted 8 months ago
Factory Direct Flooring Ltd is rated 4.6 based on 9,615 reviews
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