Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Factory Direct Flooring 0ffer a fantastic service at a brilliant price . They are very easy to deal with and the delivery service was fast with no problems . I would definitely recommend them .”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Very cheap prices and quality pieces of wood, ordered 2 free samples that came within 3 days. Highly recommend !!!”

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Posted 5 years ago

“I ordered two lots of samples from Factory Direct Flooring and I couldn’t fault the delivery or product I received. With this in mind, I placed an order for a roll of vinyl flooring and selected my requested delivery date for the Wednesday. I received a phone call from an unknown number on the Monday morning, however, as I was at work, I could not answer. This number left no voicemail and did not call back, so I did not know who the call was from. Wednesday came and I had booked a day off work to ensure I was present for my delivery. 3pm came and there was still no sign of delivery. I decided to call Factory Direct Flooring for an update only to be told that my delivery was not arriving today and that they tried to call me ONCE on the Monday to inform me!! I advised that I had not received a voicemail, any other calls or even an email to tell me this. All the customer service team could say was that the only option I had now was to rearrange the delivery to the Friday morning between 8am and 12pm, which I did. Fast forward to Friday morning, my door knocks at 7:20am in which I answered 30 seconds after hearing. My vinyl flooring was left on my doorstep in the heavy rain, whilst the delivery driver was already in his van ready to drive off. I ran down my driveway to try and catch up with the driver, however, he looked at me and decided to drive off. This resulted in me having to get the vinyl roll into my house alone, as I had only made arrangements for assistance from 8am onwards. The quality of the flooring is the only reason I have given this rating 2 stars as I cannot fault it. It is a lovely colour and nice quality. I would not recommend this company overall due to the awful customer service I received on this occasion!!”

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Posted 5 years ago

“Flooring arrived promptly in good condition & edges protected”

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Posted 5 years ago

“Just ordered a couple of samples and received them very quickly. The products look great.”

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Posted 5 years ago

“Redelivery charge extortionate at £42. Told as it’s on a pallet that’s why the charge is so expensive yet the delivery guy carried the packets to the door!! Initially delivery for the exact same order was £24.58 AND NO WHERE on their website mentions this charge of £42. Never Again. Do yourself a favour and buy elsewhere.”

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Posted 5 years ago

“Tried to charge nearly £100 delivery for a £1200 order. Contacted customer service to see why this was the case - No reply in over a week. Ordered samples of the flooring I was interested in. Over a week and they are yet to arrive, don't think they ever actually will.”

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Posted 5 years ago

“Still waiting for my samples ?”

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Posted 5 years ago

“Good quality samples”

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Posted 5 years ago

“Arrived a day later than expected, but samples are good. Hope to buy the flooring soon.”

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Posted 5 years ago

“I ordered a couple of samples. This was extremely easy to do. I was kept updated and the samples were great. We will be using them for our flooring needs.”

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Posted 5 years ago

“Miss leading prices when try to by a product”

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Posted 5 years ago

“Very good. Samples delivered within timescales and excellent quality for the price.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“great company brilliant products really good service very happy with the product we brought”

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Posted 5 years ago

“Thanks for the samples. Really good service and helped me make my choice”

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Posted 5 years ago

“Very good selection of laminate and the samples I requested arrived within 3 days even in these difficult times. Excedllent service. So I've made an order. Thank you.”

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Posted 5 years ago

“Thanks for the samples of vinyl, received quickly.”

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Posted 5 years ago

“Best price I found online and superb communication when I contacted them to see if my delivery would be as expected. Order delivered on time as expected”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews