I ordered two lots of samples from Factory Direct Flooring and I couldn’t fault the delivery or product I received. With this in mind, I placed an order for a roll of vinyl flooring and selected my requested delivery date for the Wednesday. I received a phone call from an unknown number on the Monday morning, however, as I was at work, I could not answer. This number left no voicemail and did not call back, so I did not know who the call was from. Wednesday came and I had booked a day off work to ensure I was present for my delivery. 3pm came and there was still no sign of delivery. I decided to call Factory Direct Flooring for an update only to be told that my delivery was not arriving today and that they tried to call me ONCE on the Monday to inform me!! I advised that I had not received a voicemail, any other calls or even an email to tell me this. All the customer service team could say was that the only option I had now was to rearrange the delivery to the Friday morning between 8am and 12pm, which I did. Fast forward to Friday morning, my door knocks at 7:20am in which I answered 30 seconds after hearing. My vinyl flooring was left on my doorstep in the heavy rain, whilst the delivery driver was already in his van ready to drive off. I ran down my driveway to try and catch up with the driver, however, he looked at me and decided to drive off. This resulted in me having to get the vinyl roll into my house alone, as I had only made arrangements for assistance from 8am onwards. The quality of the flooring is the only reason I have given this rating 2 stars as I cannot fault it. It is a lovely colour and nice quality. I would not recommend this company overall due to the awful customer service I received on this occasion!!