Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received our free samples of vinyl flooring very quickly. They look good quality and thickness. Look forward to choosing flooring in the near future.”

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Posted 5 years ago

“Fabulous company to deal with. Great prices, excellent quality, quick delivery. I laid one floor with the Prestige 12mm arbor oak laminate, liked it so much I decided to extend the project to do the rest of downstairs.”

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Posted 5 years ago

“I only ordered samples at this stage however it was lightning quick service with decent size samples in my hand within 2 days. Hope to place the order with them based on what I have experienced so far”

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Posted 5 years ago

“We are still awaiting a sample in the post but so far we are very pleased with the service and help we have received from Factory Direct. The information you give is most helpful Sarah”

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Posted 5 years ago

“All samples received promptly. They will help us make our minds up.”

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Posted 5 years ago

“Looking for Karndean flooring. Factory Direct had a very good website with easy ways to find things. Unlike its competing companies, obtaining an essential tile sample was simple and free, rather than having to complete an unnecessary form and then discover that there would be a charge! Hoping that the company will offer an attractive price when we decide on the tile we want.”

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Posted 5 years ago

“Excellent service from start to finish. Delivery driver was really helpful. Flooring is lovely and packaged really well. Definitely recommend and will use again 👌”

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Posted 5 years ago

“Love this click vinyl I've received!”

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Posted 5 years ago

“Samples arrived very promptly. I’m a returning customer, and once I’ve made my choice, I’ll be placing another order. This company is a pleasure to deal with. I wouldn’t go anywhere else.”

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Posted 5 years ago

“ordering was very easy well packed customer service great will use again”

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Posted 5 years ago

“Excellent fast responsive customer service and good price range.”

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Posted 5 years ago

“Brilliant product ,customer service,very good.”

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Posted 5 years ago

“We are now going to order the flooring for our kitchen. We’ve just got to prepare the area.”

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Posted 5 years ago

“Great service, ordered t wo free samples, got immediate confirmation & they arrived two days later”

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Posted 5 years ago

“Excellent floor samples,and quick delivery”

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Posted 5 years ago

“I ordered a couple of samples of laminate flooring and was delighted to receive them with 2 days Thank you”

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Posted 5 years ago

“Excellent efficient service”

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Posted 5 years ago

“Very good price and looked amazing”

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Posted 5 years ago

“Received the sample with in a few days thanks”

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Posted 5 years ago

“I was impressed with the choice of product. ordered free samples and was very happy and surprised with the quickness of delivery. Hope to buy and would expect nothing short of the good service i have so far received.”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews