Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 samples. They arrived promptly.”

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Posted 5 years ago

“Very pleased with both product and service thank you very much”

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Posted 5 years ago

“Very pleased. Easy to order & delivered quickly in good packaging. Would use again. Excellant VFM”

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Posted 5 years ago

“Only ordered some free samples of wood flooring so far,but they came in the post the next day😀 I think I’ll definitely be ordering from here once I can work out which flooring I want? Reasonable prices and a nice friendly service. Mr Askew Bedfordshire”

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Posted 5 years ago

“Super fast delivery. Very good quality flooring. Really pleased and great price.”

Factory Direct Flooring Ltd 5 star review on 22nd January 2021

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Posted 5 years ago

“The samples you set did in my opinion look nothing like the colour that was in the picture .”

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Posted 5 years ago

“Excellent service good value delivered promptly no complaints”

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Posted 5 years ago

“Sure I’ve done this once, flooring is lovely, and looks brilliant down and came well wrapped and no damage. Service was first class from ordering sample to delivery of flooring could not fault anything at all. We had very little wastage too, would not hesitate to recommend. Requested specific date for delivery and even got a call when on route.”

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Posted 5 years ago

“Ordered sample of LVT flooring arrived super quick, went on to place order which was dealt with quickly and had no problems. Would definitely recommend. Delivered on date requested too.”

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Posted 5 years ago

“FANTASTIC SERVICE”

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Posted 5 years ago

“Asked for samples and they arrived the next day.”

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Posted 5 years ago

“Ordered free samples and they arrived on time”

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Posted 5 years ago

“Great products and really helpful service and advice.”

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Posted 5 years ago

“Pleased with service and flooring at a good price would use Factory Direct again”

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Posted 5 years ago

“Excellent and prompt service.”

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Posted 5 years ago

“I have yet to receive my flooring and you are asking me to write a review.”

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Posted 5 years ago

“Didn't purchase but Easy to use website ordered a sample of flooring which arrived quickly.”

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Posted 5 years ago

“Excellent service from start to finish. Would recommend”

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Posted 5 years ago

“Nice quality floor sample, however I would say the samples just need to be a little bigger just to get a feel for what you might be purchasing”

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Posted 5 years ago

“Excellent Service ,my samples arrived after only a few days .”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews