Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Great products. Only that delivery note that you have to check all items before accepting it...not really realistic - you never check every box, every board. Overall I recommend an am very happy with FD so far. Many thanks.”

Helpful Report

Posted 8 years ago

“great communication...spot on delivery...quality product”

Helpful Report

Posted 8 years ago

“Best flooring I've had and I've been through loads. This one looks like it will last! Amazing quality, easy to install yourself, great customer service, fast delivery, great price. I'm so glad I chose factory direct flooring. My floor looks amazing.”

Helpful Report

Posted 8 years ago

“Excelllent as always. My “Go To” place for all my flooring needs.”

Helpful Report

Posted 8 years ago

“Very good service from order to delivery and floor was as expected fitted very easy and very happy with the results looks great in our new kitchen”

Helpful Report

Posted 8 years ago

“Great communication...helpful advice......easy delivery...great product”

Helpful Report

Posted 8 years ago

“The communication and information was great. The product is just what I wanted. I love my new floor”

Helpful Report

Posted 8 years ago

“I have been ages deciding on a new surface to lay on top of a dark blue tiled bathroom floor,which is on suite to a downstairs bedroom . I had looked locally and then saw your floor covering on line . this is just what the bathroom needed to brighten it up . delivery was excellent and price was very good well done to you all”

Helpful Report

Posted 8 years ago

“Easy to use website,customer service is very good,our flooring looks very good and good value (not fitted as yet). My only negative is the delivery charge is incredibly expensive considering the amount you are spending on the product. Thanks Mark Glennon.”

Helpful Report

Posted 8 years ago

“looks lovely”

Helpful Report

Posted 8 years ago

“Very helpful and brilliant service. Thankyou”

Helpful Report

Posted 8 years ago

“Excellent customer service.”

Helpful Report

Posted 8 years ago

“Excellent service quick and efficient very happy highly recommended”

Helpful Report

Posted 8 years ago

“Prompt efficient service”

Helpful Report

Posted 8 years ago

“The samples being sent our quickly and efficiently (and free of charge). This is why I use Factory Direct Flooring. The other reason is that you can always speak to someone on the phone.”

Helpful Report

Posted 8 years ago

“Easy to order with a good range of products at an affordable price.”

Helpful Report

Posted 8 years ago

“I received my flooring yesterday but the service from this delivery was excellent, As for the quality and looks of this flooring is yet to be discovered, as it is too soon to give a survey on this part. As soon as this flooring is laid I will give a separate review.”

Helpful Report

Posted 8 years ago

“Great service. Ordered ever thing on line, within five minutes they phoned back to find out when I wanted it delivered. Got it two days later, the delivery driver was also very helpful unloading it and getting to the door up our drive. Would definitely recommend the company”

Helpful Report

Posted 8 years ago

“The sample arrived very quickly next day on a sat and the floor is very good quality and arrived within 3 days from the order I would certainly recommend factory direct flooring”

Helpful Report

Posted 8 years ago

“Good price, great product, delivery driver was excellent and so helpful”

Helpful Report

Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews