Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery service,product excellent,very pleased with the finished result.”

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Posted 8 years ago

“Sent good samples,quick ,efficient delivery,nice wood flooring,just going to install it all.”

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Posted 8 years ago

“The delivery was prompt and the driver was very helpful and polite, could not ask for more.”

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Posted 8 years ago

“Sorry, have not received limo yet x”

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Posted 8 years ago

“Very quick, friendly service, would definitely recommend this company.”

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Posted 8 years ago

“They had the stock and delivered within 2 days. The product is high quality and looks fantastic. Extremely pleased.”

Factory Direct Flooring Ltd 5 star review on 21st January 2018

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Posted 8 years ago

“Just perfect! 😊 The gentleman who brought my order is a wonderful and kind man - he helped me bring the product to flat. Thank you very much!”

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Posted 8 years ago

“If I could give more stars I would. Seriously this is how all online suppliers should work - samples received within a day, great product and prices and delivered very quickly. The flooring looks great - just what I wanted. Can't speak highly enough of Floors Direct. Just brilliant.”

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Posted 8 years ago

“Good quality product with a good price. And excellent customer service.”

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Posted 8 years ago

“Found the product I wanted straight forward ordering and efficient service and delivery”

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Posted 8 years ago

“The service was very good from ordering samples to placing my order amd the flooring arrived within 4 days of ordering including weekend. both quality and price were excellent, Have not layed the flooring yet but the planks fit together with precision looking forward to completing the project.”

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Posted 8 years ago

“Quick and easy to order, hassle free :)”

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Posted 8 years ago

“Ease of ordering”

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Posted 8 years ago

“Placed order late Tuesday evening and received goods on Thursday morning. Very professional service.”

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Posted 8 years ago

“Exerlent service sent out free sample to view and bought,awaiting delivery”

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Posted 8 years ago

“Ordered the product on Wednesday evening, got a call to organise delivery on Thursday morning and arrived Friday lunchtime. Delivery driver v nice and helpful. Overall a swift, efficient service and tiles are v nice.”

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Posted 8 years ago

“I ordered on line but had to ring too. The staff were helpful, friendly and polite”

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Posted 8 years ago

“Very good quality product and the customer service were very helpful. My flooring looks awesome!!!”

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Posted 8 years ago

“Ordering was so easy, organising delivery was also easy due to the lovely man on the phone! Delivery was smooth! All very organised and staff extremely helpful! I have now ordered more flooring for another room and will be recommending this company and I now won’t go anywhere else for my flooring! Excellent customer service! Many Thanks Mrs Oliver”

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Posted 8 years ago

“The sample flooring was delivered swiftly and allowed us to compare and decide on the flooring we wanted. The main order was delivered very efficiently and the flooring was easy to lay and looks stunning.”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews