Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived the next day, very good size, 160 x 220mm gives a clear idea of the pattern. Only a shame I couldn't order a couple more samples. I can see that could be extravagant, perhaps the first two could be free, then any furher samples to be paid for?”

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Posted 6 years ago

“Great service, great price and a pleasure doing business with them I would strongly recommend them to anyone looking for flooring”

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Posted 6 years ago

“We are very pleased with the standard, ordering was easy, professional service, Delivery quick, I would recommend your company.”

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Posted 6 years ago

Hi Carole, Thank you for your comments, we are always pleased to hear that people are happy to recommend us!

Posted 6 years ago

“Great service - delivered when they said and a good price. Thanks”

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Posted 6 years ago

“The flooring I ordered was delivered on time,good service,although I would have given the review 5 Stars only I am waiting to receive £9.50 refund on the delivery, as it was agreed delivery was £20 and not £29.50.I have spoke to someone in your office and e-mailed regarding this and have had no reply.”

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Posted 6 years ago

“Sample requested arrived next day. Excellent service.”

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Posted 6 years ago

“Very Good. Nice size sample”

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Posted 6 years ago

“First class service with a full description available of each product of interest to me and lightening fast provision of a sample to test in the "real intended environment."”

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Posted 6 years ago

“I love my Gloss White Kronotex floor lovely subtle shade white easy to keep clean and looks beautiful”

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Posted 6 years ago

“Very easy website to browse through. I ordered some samples of flooring of which were free and posted out very fast to! The quality of the flooring is great I have one of the products hopefully lines up I am however shopping around so hopefully this one will be for my lounge”

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Posted 6 years ago

“Samples came next day”

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Posted 6 years ago

“Amazing service, ordered some samples free of charge and they arrived next day!”

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Posted 6 years ago

“What we wanted, when we wanted it....”

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Posted 6 years ago

“We were happy with the sample we received. We are looking forward to receiving the flooring we ordered but we are fine with the colour, thickness and finish of the wood.”

Factory Direct Flooring Ltd 4 star review on 21st November 2019

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Posted 6 years ago

“Quality product, arrived when said, very happy!”

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Posted 6 years ago

“Excellent and prompt service , thankyou”

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Posted 6 years ago

“Very efficient & good quality product”

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Posted 6 years ago

“I ordered free samples which arrived very quickly.”

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Posted 6 years ago

“This was an order for samples but I like the product received and is the top of our choice at the moment. I shall be asking a few questions that will possibly make the decision for me. Very nice product.”

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Posted 6 years ago

“Ordered some samples and they came the next day, great service ... Nice product”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews