Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just asked for samples, so far, and am very pleased with the product. A couple of extra samples would have been helpful, both for colours and styles, but we will be ordering full flooring in due course.”

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Posted 6 years ago

“Good prices with no small print. Straight forward marketing and easy to follow steps to check out. Prompt delivery dates. In short first class service I will recommend to others. Thank You.”

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Posted 6 years ago

“Super fast delivery of samples and good size. Shame you can only order two though”

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Posted 6 years ago

“Quick and efficient service. Would recommend”

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Posted 6 years ago

“I am astounded by the quality of this flooring for the price I paid, it looks incredible down and was the easiest to lay compared to others I’ve used. Each piece had perfect edges, meaning it slotted together seemlessly. I was offered colour matched beading which looks great. My only qualm was that after paying £30 delivery, it’s only kerb side delivery which wasn’t ideal when my elderly in laws had to sit waiting in on my behalf and then had to move 9 packs plus a long tube of beading all the way down our long drive and driver declined any assistance...otherwise, a fab company and would recommend”

Factory Direct Flooring Ltd 5 star review on 18th September 2019

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Fast and positive”

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Posted 6 years ago

“Ireceived samples very quick. Great quality of the product.”

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Posted 6 years ago

“Just asked for a couple of samples,which arrived within 2 days. Prices look very keen. Will confirm an order very soon.”

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Posted 6 years ago

“Quality good. Price good. Service goid Colours spot on. What more can I say??”

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Posted 6 years ago

“So far I have only ordered samples from you. They arrived the next day and were well packed. When I have eventually chosen my flooring I will order from you if the price is right.”

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Posted 6 years ago

“samples came quickly, thanks.”

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Posted 6 years ago

“Good choice, good price, good communication and good service. I didn't need to give my order any thought from the click of the computer to the delivery, it was seamless which is just what I wanted.”

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Posted 6 years ago

“Fantastic service, wanted two samples of flooring and they arrived the next day free of charge”

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Posted 6 years ago

“Fast service , great products”

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Posted 6 years ago

“First class, answered all of my questions, Speedy delivery of samples Many thanks”

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Posted 6 years ago

“Amazing service fast delivery would 100% recommend.”

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Posted 6 years ago

“Only has some free samples of them at the moment but I will be going back here as samples are good and arrived next day”

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Posted 6 years ago

“Sample arrived very prompt and the product that came was good quality”

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Posted 6 years ago

“Fast and friendly service with excellent delivery time”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews