Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent got a sample of karndean Palio click vinyl flooring, excellent service, a great product will be ordering complete floor very soon”

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Posted 6 years ago

“Great service and very helpful when I phoned.”

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Posted 6 years ago

“Brilliant service and prompt delivery product looks good too.Will know more when it is down inn a couple of days. Thanks”

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Posted 6 years ago

“I am still waiting for this delivery, this is the second order I have placed with you and the second time the delivery has just not been delivered on the intended day. Please can you advise when it will arrive.”

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Posted 6 years ago

“Ordered samples which arrived next day. Good quality vinyl flooring. [especially compared to other firms with similar names] Have compared with high street and prices very competetive. Have not ordered yet but will be purchasing from this firm.”

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Posted 6 years ago

“Requested a sample and it was recieved the day after excellent quality and service.”

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Posted 6 years ago

“Great sized samples and unexpected flooring booklet that had a huge range on colours and guide on how to pick flooring.”

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Posted 6 years ago

“Once I placed the order a representative phoned to confirm the details were correct and give details of delivery which is very reassuring”

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Posted 6 years ago

“Good product very helpful on the telephone. Delivery could have been a bit better but would definitely use again.”

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Posted 6 years ago

“Excellent communication, quick delivery, delivery guy was brilliant and bed is perfect. 5star :)”

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Posted 6 years ago

“After receiving a few samples from different flooring companies, I have found Factory Direct Flooring the best out of them all. The quality and thickness of the flooring is by far the most superior for the price. The sample pieces were big enough to get a feel of how the flooring will look. Delivered in excellent packaging and handy booklet to look through. I will definitely be purchasing my flooring from this company.”

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Posted 6 years ago

“Great website with fantastic delivery and quality of free samples. When it’s so hard to choose, this is an amazing thing to offer.”

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Posted 6 years ago

“Requested a sample which arrived in no time, we are yet to order from you hence only the 4 stars, will review again in time”

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Posted 6 years ago

“Ordered samples, that came quickly. Lovely colours, planning to laminate whole house, so will be ordering from floors direct.”

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Posted 6 years ago

“Great and quick service”

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Posted 6 years ago

“Only ordered a couple of samples but seem like very good quality”

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Posted 6 years ago

“Fast delivery, lovely samples received and will be ordering our lounge laminate soon when we’ve measured!”

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Posted 6 years ago

“Fast excellent service quality products”

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Posted 6 years ago

“Requested a couple of samples of laminate to view the colour. Arrived within a couple of days. Quality of the laminate is very good.”

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Posted 6 years ago

“I FOUND THIS TO BE THE EASIEST WEB SITE I HAVE EVER USED I'M A COMPUTER DINOSAUR AND SAILED THROUGH IT. I HAVEN'T MOVED TO MY NEW ADDRESS YET BUT WHEN I DO FACTORY DIRECT FLOORING IS GETTING MY BUSINESS.”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews