Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional from start to finish, first class service, thank you.”

Helpful Report

Posted 6 years ago

“Havnt yet purchased but definately will be doing after receiving a sample of the clickflooring..delivery of sample was very fast...sample was just perfect...thank you..”

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Posted 6 years ago

“When ordering a sample I should also be told weather or not you have stock of that floor, as I ordered sample and once I received it wanted to order it only to be told you don’t have it in stock. No point in the sample of not in stock!!”

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Posted 6 years ago

“Great quality products with a speedy delivery service.”

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Posted 6 years ago

“TOP CLASS SERVICE,WELL DONE.”

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Posted 6 years ago

“Great quality, price and service!”

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Posted 6 years ago

“The sample I ordered arrived the following day. Excellent service - thank you!”

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Posted 6 years ago

“I ordered two samples and they arrived the following day. Quality is good. I was kept up to date. top service.”

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Posted 6 years ago

“I have now got lovely real wooden flooring all over my house an everyone who see it Always says how beautiful it look would definitely recommend factory direct flooring to everyone 👌”

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Posted 6 years ago

“very happy with my vinyl floor and the service I received”

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Posted 6 years ago

“Received samples very quickly all looks good”

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Posted 6 years ago

“I have only asked for two samples I like both. Would need a qUote.”

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Posted 6 years ago

“The samples came very quickly and good quality product but the colour not as dark as looked on line so not what I was looking for. High marks for customer service. Many thanks”

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Posted 6 years ago

“Samples sent are large enough to be able to see what the flooring will look like in situ, unlike other companies who provide tiny samples. I will be ordering my new floor from them.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“What a great service Fast efficient and effective . Oh yes great prices too”

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Posted 6 years ago

“First time I have used this company. Excellent service and quality of product. I will definitely use again. M Dover”

Factory Direct Flooring Ltd 5 star review on 21st September 2019

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Great service ,very pleased with the quality of my free samples ,hope to purchase in the near future”

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Posted 6 years ago

“Day off work to stay in for deliver then get told floor at wrong depot”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews