Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product. Perfect”

Helpful Report

Posted 4 years ago

“The product is durable,safe and hygienic”

Helpful Report

Posted 4 years ago

“Good communication and delivery options. Flooring looks great and so far seems durable although it is difficult to get stains removed. Very pleased with quality and price”

Helpful Report

Posted 4 years ago

“Phoned and emailed on expected day of delivery to make sure it was still coming. Advised that it was out for delivery and did not turn up!!”

Helpful Report

Posted 4 years ago

“Ordering was easy. I chose to collect and they very kindly delivered to their Hinckley store, so it was easier for me to pick up. Jake from their customer sales team arranged so that everything went smoothly and he did what he said he would do. Extremely pleased with the quality of the 12mm laminate flooring we purchased. Great service thank you.”

Helpful Report

Posted 4 years ago

“Had to pay for my samples, but every other flooring companies I've ordered from were free, well I've only ordered from 3, but they were free, so I think you maybe need to look into that, as you're all ready on the back foot, but the positive were that the website was very practical and easy to use.”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever experienced. Cancelled my delivery a day after purchase but still had to pay 90£ it was still delivered and collection took 6 attempts where I had to pay somebody each of those days as they promised it was getting collected but never did. They never waived the 90£ fee for the huge inconvenience. Unprofessional company.”

Helpful Report

Posted 4 years ago

“Lovely quality flooring and very easy to fit! Looks absolutely fabulous! Thank you!”

Helpful Report

Posted 4 years ago

“Good time keeping for delivery”

Helpful Report

Posted 4 years ago

“Excellent quality and price . Speedy delivery on free samples and the chosen laminate delivered very”

Factory Direct Flooring Ltd 5 star review on 4th January 2022

Helpful Report

Posted 4 years ago

“Excellent service - good communication, good price, items delivered when promised.”

Helpful Report

Posted 4 years ago

“Great product just what I wanted. Good service arrived quickly and undamaged perfect.”

Helpful Report

Posted 4 years ago

“No problem with my vynal flooring looks really good”

Helpful Report

Posted 4 years ago

“I never received the sample requested!”

Helpful Report

Posted 4 years ago

“Discourteous and impatient.”

Helpful Report

Posted 4 years ago

“Product good and delivered on time”

Helpful Report

Posted 4 years ago

“Great product had minor delay as product was out of stock but as soon as it was back in stock it was delivered to my door will definitely be buying from this company again.”

Helpful Report

Posted 4 years ago

“Excellent service, good quality flooring really pleased with it.”

Helpful Report

Posted 4 years ago

“Very happy with our flooring. The only complaint was that when it was delivered it was left outside of our home overnight as the delivery drivers did not ring our doorbell or knock our door when they delivered it.”

Factory Direct Flooring Ltd 5 star review on 1st January 2022

Helpful Report

Posted 4 years ago

“Prompt delivery and good customer service.”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews