Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery to expectation..”

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Posted 4 years ago

“Excellent service and helpful”

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Posted 4 years ago

“Really prompt despatch of samples. Lovely samples but still undecided as to what I am going to put on kitchen floor. Passed samples on to a friend who is also interested.”

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Posted 4 years ago

“Good quality flooring & easy to fit. Would recommend this.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“From ordering to Delivery was Excellent Haven't laid the floor yet but everything so far I'm well pleased with”

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Posted 4 years ago

“Good delivery and good products. Have not decided to order at this time however.”

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Posted 4 years ago

“Excellent service ... Item as described.”

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Posted 4 years ago

“Very good service with excellent products. Prompt and reliable. I will be buying from them again definately.”

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Posted 4 years ago

“Upside: The Flooring I ordered turned up as planned, The Driver was very kind as to leave it curbside outside the house as per the seller's instruction. Wrapped & banded securely. I even got to keep the pallet it arrived on (Bonus). As to the quality, I can not say as I have yet to use it & hopefully their calculator is accurate for when I actually lay it as being disabled it may take some time! Downside: I've now had at least 3 emails begging for a review, which is a tad annoying given that it's still in its packaging.”

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Posted 4 years ago

“The service we received from Factory Direct Flooring was really excellent, from the knowledgeable and helpful staff on the phone, to the delivery of the product. The flooring we purchased (Rhinofloor Supergrip Woods Arcadia Yellow) arrived with no problems and as arranged. The quality of the product is absolutely amazing, and it looks really lovely now we have installed it. Would highly recommend the company and the product.”

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Posted 4 years ago

“wide range of flooring available with clear information about products. easy to use website. quick delivery and good service.”

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Posted 4 years ago

“I have not found the one that I want yet but am hopeful”

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Posted 4 years ago

“Very good service, good product at a reasonable price.”

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Posted 4 years ago

“Rather pointless asking for a review of products which I have not yet received, and unlikely to do so for several more weeks. Would be more appropriate to ask for a review AFTER the goods have been received.”

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Posted 4 years ago

“Samples arrived well packaged and on time .”

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Posted 4 years ago

“Great company to deal with, excellent service, good price”

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Posted 4 years ago

“So happy with service”

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Posted 4 years ago

“Excellent product and service. Love our new flooring.”

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Posted 4 years ago

“Excellent. Sample plus picture allowed me to see exactly what I was getting, up close and over a larger floor area, so when the tile-effect vinyl flooring arrived it looked exactly as I expected and wanted. The workman I employed said it was easy to cut and lay. Feels comfortable even with bare feet - many of the benefits of real tiles, but warmer and softer. Good price - I checked lots of places. Came quickly, exactly when said. Deliverer very pleasant. Ideally, for my small bathroom they'd have had the one I wanted in 3m wide as well as 2m & 4m (think maybe were just out of stock), so could have avoided paying for a bit more than I needed, but otherwise very satisfied. Would definitely go to Factory Flooring Ltd again.”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews