Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 4 years ago

“Great website. Very easy to match ancillary items with the type of flooring. My guy laid it all in a day. And it looks fantastic. Good quality boards.”

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Posted 4 years ago

“Good product and quick delivery would recommend.”

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Posted 4 years ago

“After ordering for a day I knew I'd be available roadworks started on my street so rang the company and communication was great arranged delivery then waited in they rang said they don't think the van would fit in my street so they were going to be putting it in smaller van the next day which was fine and that the delivery driver would help me with the boxes since my help from the day before wouldn't be available he didn't help but it was the only issue though everything from price to communication was great very happy with my order I'll be back I'm not normally an awkward customer promise”

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Posted 4 years ago

“The best customer service from any flooring type company I've ever used. Much appreciated and the flooring is amazing”

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Posted 4 years ago

“The flooring was a very good price and despite some delivery difficulties the staff at Factory Flooring were always very helpful and did what they said they were going to do. Standard delivery is difficult if you live alone and are relying on others to be around to help carry the packs inside as it is very difficult to get an estimated time of delivery. Also, the driver does not give a prior warning of delivery. The flooring does have a few adhesive marks on it which we have not yet been able to remove.”

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Posted 4 years ago

“Shocking!!!”

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Posted 4 years ago

“Shocking. Sent wrong colour. Then instead of apologising told me "is not against trade descriptions act to sell as one colour and provide another" of phone down on me when I said I was recording. Told me to "take them to court to get my money back"”

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Posted 4 years ago

“Website easy to navigate and good choice of flooring”

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Posted 4 years ago

“The product is good, but the company ignored the agreed delivery date and delivered on a Saturday when no one was available, costing me money to bring help in to unload the product. Very poor service”

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Posted 4 years ago

“Great tuff vinyl at a great price and delivered quickly, I will need some more soon. Cheers”

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Posted 4 years ago

“Brilliant great to deal with excellent allround”

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Posted 4 years ago

“No other suppliers compare for me...my go to place for whenever I have largescale flooring projects.”

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Posted 4 years ago

“The items I requested were out of stock and my money was refunded.”

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Posted 4 years ago

“I loved the sample and will be ordering a full floor when I have finished decorating.”

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Posted 4 years ago

“Great service. Quick delivery and very happy with the quality of the flooring.”

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Posted 4 years ago

“Good and prompt service. Pleased with the flooring so far.”

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Posted 4 years ago

“Very good communication 👏.. high quality of service and product.”

Factory Direct Flooring Ltd 5 star review on 9th January 2022

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Posted 4 years ago

“The latest purchase of nine packs has been dwarfed by our original buy to almost clad the whole of our four bedroom house in 2016. The quality is as high as ever, engineered, oiled rustic Oak 20mm x 190mm. The original flooring shows no sign of wear or fade, superb ! The available range is very wide, choose with care, Ordering for a non-computer competent well into his seventies needs care but achieveable, value for money excellent. Despite stating a date the contracted carrier delivered a day early and tried the wrong address,130m NOT the fault of the sender, correct labelling, non coperative driver”

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Posted 4 years ago

“Rapid delivery samples.Looks super in bathroom.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews