Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, nice color. Good produckt. I recommend. Thank you”

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Posted 4 years ago

“Great product.”

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Posted 4 years ago

“We have purchased a lot of flooring from Factory Direct in the past, they have always delivered a great product at a good price with fast delivery, and always happy to help with questions.”

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Posted 4 years ago

“My samples came quick and helped decide what to go for, will definitely use again”

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Posted 4 years ago

“Quick and very helpful”

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Posted 4 years ago

“The service has been excellent but as yet have not installed the flooring. Looking at it i am pleased once installed will update.”

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Posted 4 years ago

“Lots of choice and great quality. Delivery very easy and quick process. Have bought two flooring items now and both look fantastic!”

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Posted 4 years ago

“Great quality flooring, very professional service. Goods arrived well packed and on date requested.”

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Posted 4 years ago

“I purchased dark walnut laminate flooring and i have to they are very smooth and the colour is brilliant also my builder tells me that the laminates are the best they've fitted”

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Posted 4 years ago

“Beautiful quality, prompt delivery, lovely product.”

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Posted 4 years ago

“Got no time no problems”

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Posted 4 years ago

“Professional , efficient and polite service. Would recommend to anyone”

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Posted 4 years ago

“Sent sample very quickly.”

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Posted 4 years ago

“I’m afraid I could not order your flooring as I found your delivery price was too expensive which made the flooring double in price in fact it was almost there same price as the flooring would have cost me”

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Posted 4 years ago

“Great product and quick delivery.”

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Posted 4 years ago

“Excellent!! The flooring itself is lovely and the service from Factory Direct Flooring was excellent.”

Factory Direct Flooring Ltd 5 star review on 6th March 2022

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Posted 4 years ago

“we received excellent and prompt service and we are thrilled with our new flooring. We would definitely use this company again”

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Posted 4 years ago

“I order cheap and happy with quality”

Factory Direct Flooring Ltd 5 star review on 5th March 2022

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Posted 4 years ago

“Took weeks to deliver!”

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Posted 4 years ago

“I'm afraid we are not pleased with your delivery times, as we have had 2 late deliveries from you which have meant we had to change our plans. Also, your flooring looks nice, but we are very disappointed with the quality of it considering the price we paid. Would not use again.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews