Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the flooring for a tv show. Great value and very very prompt delivery. Thankyou”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Quick and easy transaction and the flooring arrived well packaged and exactly when they said it would be - quality to a high standard - highly recommend 👍”

Factory Direct Flooring Ltd 5 star review on 18th March 2022

Helpful Report

Posted 4 years ago

“Only this one star because they won't stop emailing me asking for a review even the thi unsubscribe”

Helpful Report

Posted 4 years ago

“Received my three free samples very quickly.Product quality excellent”

Helpful Report

Posted 4 years ago

“After 5 weeks of waiting there was still no word of when my flooring would arrive and I had to do all the chasing for updates. Order cancelled.”

Helpful Report

Posted 4 years ago

“Very prompt servive. Thank you.”

Helpful Report

Posted 4 years ago

“Great communication. Quick delivery, highly recommendeded.”

Helpful Report

Posted 4 years ago

“Actually flooring is great . Delivery not so ... No one knocked, it was literally thrown over my back fence”

Helpful Report

Posted 4 years ago

“I still haven't received my free samples”

Helpful Report

Posted 4 years ago

“Great services”

Helpful Report

Posted 4 years ago

“Excellent service. I received a sample in 24 hours,spoke to customer services with a technical question. Got an immediate response ordered the flooring and arrived a few days later. Service was great and the flooring looks amazing.”

Helpful Report

Posted 4 years ago

“Great flooring and quick delivery”

Helpful Report

Posted 4 years ago

“Sent For samples which arrived very quickly. They all look good quality”

Helpful Report

Posted 4 years ago

“Great. No complaints”

Helpful Report

Posted 4 years ago

“7 planks were broken on arrival”

Helpful Report

Posted 4 years ago

“Great service and fast delivery. Recommended company”

Helpful Report

Posted 4 years ago

“Excellent value for money excellent service. Friendly and professional delivery will be ordering my living room flooring very soon. Would definitely recommend”

Helpful Report

Posted 4 years ago

“Good product. Easy to order. Very quick delivery. Delivery expensive for the quantity ordered.”

Helpful Report

Posted 4 years ago

“Excellent product and very easy to work with. Had an issue with the delivery company only delivering the flooring and not the beading. One quick call to your customer service and was told they would contact the delivery company, and within 2hrs the beading was at my door. Couldn’t fault them at all”

Helpful Report

Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews