Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good supplier of quality flooring. Prompt delivery and courteous service”

Helpful Report

Posted 5 years ago

“Samples received very quickly also very impressed with them so I have ordered nice vinyl for my kitchen ....no hassle would use Factory Direct Flooring Thank you”

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Posted 5 years ago

“Factory Direct Floor was amazingly quick in send the samples I requested. Samples were high quality with all the necessary information on the back. They were really representative of the Product & not mounted on a board which otherwise makes it difficult to get the real idea about the product. Although I did not make a purchase I would highly recommend doing a business with them.”

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Posted 5 years ago

“Very quick service will be ordering flooring when ready”

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Posted 5 years ago

“Very prompt delivery of samples, much appreciated!”

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Posted 5 years ago

“Absolutely delighted just had classic oak fitted in my kitchen super 👍”

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Posted 5 years ago

“Sample arrived promptly and is just what we want. Hopefully our order for the kitchen is as successful”

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Posted 5 years ago

“Great product. Exactly as described on the website. Excellent delivery lead time..... Will use this company again for sure”

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Posted 5 years ago

“I asked for a sample and it arrived promptly and well packaged.”

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Posted 5 years ago

“Requested samples at 4pm and tyhey where delivered with with the post the next morning. Will be going to order my requirements when ready.”

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Posted 5 years ago

“great service so far”

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Posted 5 years ago

“Ordered some LVT samples. Arrived next day. Good quality flooring. Have seen it down at a friend's. Will be ordering some for my new kitchen in a few weeks time.”

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Posted 5 years ago

“Great service highly recommended”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Samples arrived within two days of being ordered.”

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Posted 5 years ago

“Excellent service. Fast dispatch of samples. High quality”

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Posted 5 years ago

“Sent for samples which arrived in two days, just as advertised. Very pleased with the quality of the product, will place an order soon based on the samples received.”

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Posted 5 years ago

“Very good efficient company. My order was delivered quickly and the product was in excellent condition. Received it within 2 days of ordering as per instructions. I would definitely use them again.”

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Posted 5 years ago

“I ordered some free samples and was impressed by how easy the process was. The samples were delivered very quickly too and were a good size. I would have no hesitation in buying from Factory Direct Flooring.”

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Posted 5 years ago

“Good website, works well but a little clunky when draging the mouse across the web page, picks up and opens wrong information too quick, needs to slow down slightly and give readers a chance to view the relevant page. I have an issue with the on screen pricing, prices quoted are EXCLUDING VAT, makes items look competetive. Only when you get to the checkout do you get another 20% lathered on top. Ordinarily, I'd have walked at this point but as FDF were the only site selling the item I wanted I had to bite the bullet on the cost and delivery charges. Overall pretty good site, lots to chose from and information available. Items not arrived yet but if there's any issues , they'll find out PDF.”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews