Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products”

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Posted 5 years ago

“Good quality flooring with excellent customer service”

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Posted 5 years ago

“All good. On time. No issues.”

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Posted 5 years ago

“would have been 5 stars but the delivery costs were expensive so worked out cheaper elsewhere and also the edging strip for floor didn't say how long it was to order the correct amount”

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Posted 5 years ago

“very pleased with service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Excellent service especially in these trying times. Delivered on time. Driver called to give a time. Flooring is exactly as in photo. Will defo use again”

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Posted 5 years ago

“Great quality floor and assistants I would definitely recommend.”

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Posted 5 years ago

“Samples were delivered fast.”

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Posted 5 years ago

“Absolutely fantastic service from price to ordering to delivery within 24 hours. Fantastic A1”

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Posted 5 years ago

“Factory sample service was prompt and useful - thank you Factory Direct”

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Posted 5 years ago

“Excellent customer service Highly recommend”

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Posted 5 years ago

“Samples arrived this morning , very quick response Thank You”

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Posted 5 years ago

“Fast and efficient delivery of a sample flooring which was a good size to help me clearly decide that it was not what I was looking for. Will need to look again.”

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Posted 5 years ago

“Quick service”

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Posted 5 years ago

“Fast delivery of samples requested.”

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Posted 5 years ago

“My sample flooring arrived quickly and was excellent quality. Thank you”

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Posted 5 years ago

“I've only ordered a sample of flooring at the moment but when we move to our new home will definitely be ordering from you as its very good quality, modern colour and not bad price compared to diy stores,”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Only requested samples but arrived next day great quality items and hopefully looking to order”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews