Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response in sending sample ,excellent service , and kept up to date,”

Helpful Report

Posted 5 years ago

“Very quick at sending samples, will definitely be ordering.”

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Posted 5 years ago

“Ordered items but unfortunately out of stock from supplier due to covid situation. Email received following day apologising for the issue & advised a full refund would be processed. Money returned within 24 hours & not your usual 28 days to wait. Very impressed with the speed & efficiency this was dealt with. Also advised in the email sent to me was advice on how to check stock when ordering again. Would definitely order again once back in stock. Many thanks.”

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Posted 5 years ago

“Sample thin quality decided to go for a better quality one elsewhere”

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Posted 5 years ago

“Asked for 2 samples and received them 2 days later. Very efficient.”

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Posted 5 years ago

“Samples quick, free & good quality. Thanks.”

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Posted 5 years ago

“I ordered bathroom floor and walk samples. Very efficient and has truly helped deciding. It’s a shame with the click floor tiles that only grey seems to be the only colour! More choice needed in this product.”

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Posted 5 years ago

“Ordered samples and they came on time and as described”

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Posted 5 years ago

“easy to use website with helpful info & photos & free vinyl samples”

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Posted 5 years ago

“ordered a floor sample for my hallway dining room and kitchen lovely colour and texture hopefully when we have the funds we will order this flooring”

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Posted 5 years ago

“Ordering was quick and simply, with price much better than anywhere else I'd looked. We had an issue with some damage on delivery but they organised replacement within about 10 minutes of me reporting it to them, with replacements arriving 2 days later. Overall can't fault them. Would definitely use again”

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Posted 5 years ago

“Delivery was prompt but there’s no way you could decide if the floor you’ve ordered samples of would suit. Way too small.”

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Posted 5 years ago

“Customer service is the best I have ever experienced. You get the feeling that they really do care. Communication is prompt and any queries are dealt with professionally and comprehensively. Best prices I’ve found. I’m a returning customer.”

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Posted 5 years ago

“Had some samples delivered as couldn’t decide on what we wanted, the samples we received were very good quality of vinyl . Wish we were able to order more than two samples at a time.”

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Posted 5 years ago

“Very quick delivery and quality of products. So loved the laminate 12mm”

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Posted 5 years ago

“Excellent service from ordering to delivery. Would recommend. First class.👍”

Factory Direct Flooring Ltd 5 star review on 12th August 2020

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Posted 5 years ago

“All I can say is First Class service. Vic Morris”

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Posted 5 years ago

“Ordered a sample and I just love their service and like the product very good quality.”

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Posted 5 years ago

“Quick delivery of a very good product. Love the black & white floor!”

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Posted 5 years ago

“Fabulous service , third time I’ve ordered from here , thank you”

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Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews