Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 5 years ago

“Very good quick service”

Helpful Report

Posted 5 years ago

“very quick delivery of samples, and think we have found one which suits us”

Helpful Report

Posted 5 years ago

“Looks great quality”

Helpful Report

Posted 5 years ago

“Brilliant service, samples sent very quickley and any questions were answered inmediately and in full. Very helpful and will be using again. Would definately recommend.”

Helpful Report

Posted 5 years ago

“Still waiting for a sample what i ordered nearly a week ago emailed no response i was going to order this floor but sample still not arrived”

Helpful Report

Posted 5 years ago

“Prompt delivery and the sample looks great”

Helpful Report

Posted 5 years ago

“I've ordered two samples, both have been sent out very fast. Thank you.”

Helpful Report

Posted 5 years ago

“Shipping was fast and quality of flooring is incredible and SO affordable! Very happy :D”

Helpful Report

Posted 5 years ago

“Good Quality engineered flooring”

Helpful Report

Posted 5 years ago

“Excellent value for money! The agent was very helpful. No delay because of COVID Virus, promptly dispatched and delivered. Highly recommended.”

Helpful Report

Posted 5 years ago

“Thank you for the samples. Arrived very quickly but turned out not to be suitable.”

Helpful Report

Posted 5 years ago

“Good product and service at an excellent price”

Helpful Report

Posted 5 years ago

“Samples arrived very quickly”

Helpful Report

Posted 5 years ago

“Fantastic service and good price. All arrived on time. Thank you 😊”

Helpful Report

Posted 5 years ago

“Easy ordering & very speedy delivery of a free sample. Impressed. Thank you.”

Helpful Report

Posted 5 years ago

“I was pleased to be able to order two samples of vinyl flooring & they arrived quite quickly. Thank you.”

Helpful Report

Posted 5 years ago

“Delivery on time. Pleasant polite driver”

Helpful Report

Posted 5 years ago

“Amazing service lorry couldn't get onto estate but came back next day had to get transport to unload lorry but driver was so very helpful. Manager phoned to inform me they would do what they could to help. 100% I have already recommended this firm and daughter getting delivery this week. Top class service tyvm.”

Helpful Report

Posted 5 years ago

“Ordered 2 free samples delivered promptly”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews