Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service & delivery”

Helpful Report

Posted 3 years ago

“Factory flooring has a good range of products at reasonable prices, which is why I chose to buy my flooring from them. But, when the reel of vinyl flooring was delivered, it was damaged. I took a photo and contacted the company as soon as I could. Louise Peet offered a remedy with no quibble at all. However I was able to determine that the damaged bit would not be seen, and as the damage was no fault of factory flooring, I did not request any discount. So I was impressed that Louise refunded me the delivery cost. This kind of customer service is almost unknown these days. I will use Factory Flooring again and recommend them to all.”

Helpful Report

Posted 3 years ago

“Samples arrived really quickly. It's a good way to get an idea of what the colour and quality are actually like. Especially if you cannot get out to view”

Helpful Report

Posted 3 years ago

“Great, Thankyou , I got samples .. can’t decide yet”

Helpful Report

Posted 3 years ago

“sample delivered quickly”

Helpful Report

Posted 3 years ago

“Brilliant company can't fault them one bit!”

Helpful Report

Posted 3 years ago

“I haven't received my order yet”

Helpful Report

Posted 3 years ago

“Very quick sending free samples and extremely happy with our final choice”

Helpful Report

Posted 3 years ago

“Flooring ordered arrived in timely manner . Good quality . Would recommend”

Helpful Report

Posted 3 years ago

“We sent for numerous samples but plumbed for Factory direct flooring. We are so pleased with the delivery and quality of the product. It looks absolutely lovely a transformation for our hall and kitchen. My husband was also really pleased with the click system. Would highly recommend your company. Lynn and Andy Bailey”

Factory Direct Flooring Ltd 5 star review on 13th August 2022

Helpful Report

Posted 3 years ago

“Good quality products and services”

Helpful Report

Posted 3 years ago

“Great product,Del ontime,good price for quality would buy again Bryan.”

Helpful Report

Posted 3 years ago

“First class product at a keen price.”

Helpful Report

Posted 3 years ago

“Very good flooring , good price good delivery.”

Helpful Report

Posted 3 years ago

“Quality stuff”

Helpful Report

Posted 3 years ago

“Lovely flooring, no complaints at all.”

Helpful Report

Posted 3 years ago

“Very helpful and efficient staff on the phone. 24 hr delivery to Scotland! We were expecting 3 days. Top quality product.”

Helpful Report

Posted 3 years ago

“Fast delivery and excellent website for viewing and ordering items”

Helpful Report

Posted 3 years ago

“Great service and delivery”

Factory Direct Flooring Ltd 5 star review on 11th August 2022

Helpful Report

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews