Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I needed at a great price. Delivered on the day requested. Prompt communication when I asked a question and the Tuffnulls driver was amazing and very kindly carried the rolls of vinyl in for me.”

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Posted 4 years ago

“Very quick to send sample flooring”

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Posted 4 years ago

“Good quality product at a competitive price and delivered on time”

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Posted 4 years ago

“Arrived promptly no delay looks excellent quality due to be laid in a new garden building next week”

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Posted 4 years ago

“Delivered exactly on the date and time, the flooring is fantastic and i had more than enough to do my floor i even managed to do my down stairs toilet which i hadn't planned to, i had enough off cuts to do it. Really good quality infact id like to see what the top of the range stuff is like if this is what you get for a low budget one. Over all, really great product, great price and great delivery. so they highly recommended.”

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Posted 4 years ago

“good coalty”

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Posted 4 years ago

“Loads of quality flooring to choose from.Service Brilliant.😌”

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Posted 4 years ago

“Samples arrived promptly and were of good quality. I hope to place an order very soon based on my preferred option. Many thanks”

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Posted 4 years ago

“Quality product. Excellent service. Simple Perfect”

Factory Direct Flooring Ltd 5 star review on 25th January 2022

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Posted 4 years ago

“Been very happy with everything. Thank you”

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Posted 4 years ago

“The quality of vinyl is excellent but delivered in 3 rolls and all different colour!!!! Recognise in a fitting day by builder… Luckily it was fitted in workroom if for the floor in a house - will be disaster….”

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Posted 4 years ago

“Very accomadating and quick to send samples. Will definitely be ordering soon.”

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Posted 4 years ago

“Not good not happy”

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Posted 4 years ago

Hi, Very sorry to hear you aren't satisfied with the service you have received. I can see there was an issue with the adhesive tub not arriving on the 20th of January. The replacement has been delivered to you today. Please get in touch if there have been any problems with your delivery today and we will look into it straight away.

Posted 4 years ago

“Very straightforward and no issues”

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Posted 4 years ago

“They had exactly what I was looking for at a great price. What's not to like?”

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Posted 4 years ago

“Would have been 5 stars but delivery was a day earlier than advised so I was not in to inspect. No issues with quality though so no harm done. All in all great service and quality of flooring good.”

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Posted 4 years ago

“Excellent service once again”

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Posted 4 years ago

“Good, speedy service and the samples were very helpful but they weren't my final choice in the end. It was wonderful to be able to have this service. Thank you”

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Posted 4 years ago

“Fantastic service and good quality wood. Definitely will but from them again. 3rd time I have purchased from Factory Direct. Xx”

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Posted 4 years ago

“Very helpful at all stages, quick delivery of product.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews