Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and amazing flooring will definitely be buying from you again”

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Posted 4 years ago

“Fast delivery, easy to order”

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Posted 4 years ago

“Samples came quick!”

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Posted 4 years ago

“The flooring is even better than the pictures, and layed down perfectly! Will definitely use again.”

Factory Direct Flooring Ltd 5 star review on 13th February 2022

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Posted 4 years ago

“Great quality and service and great value.Looks really good.”

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Posted 4 years ago

“Good customer service, goods delivered on time and excellent quality”

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Posted 4 years ago

“Normally I don't give out 5 star. Delivery slot could have been narrowed down and I had a couple of damaged boards. But there customer service definitely awards them a 5 out of 5. Would definitely use again and recommend!!!”

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Posted 4 years ago

“The laminate sample flooring is very good but the carriage is very expensive. Where most places nowadays offer free delivery on orders over a certain amount.”

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Posted 4 years ago

“Grey company, good products, good customer service”

Factory Direct Flooring Ltd 5 star review on 12th February 2022

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Posted 4 years ago

“Ordered samples from you, very good quality. Just waiting for work to be done on my house before I chose”

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Posted 4 years ago

“Extremely helpful staff, no issues with the flooring whatsoever.”

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Posted 4 years ago

“Very easy to put together and it looks wonderful”

Factory Direct Flooring Ltd 5 star review on 9th February 2022

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Posted 4 years ago

“Great service and very helpful team would definitely recommend.”

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Posted 4 years ago

“The floor looks lovely. It was easy to fit.”

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Posted 4 years ago

“The order was replaced and been delivered on time and it was hassle free thanks”

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Posted 4 years ago

“Great service, great quality”

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Posted 4 years ago

“Everything was just great…from the web site,to ordering to collection. Outstanding and friendly too,many thanks. Karl Thomas.”

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Posted 4 years ago

“Excellent Quality”

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Posted 4 years ago

“Very quick at sending sample and they were excellent quality thank you”

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Posted 4 years ago

“Great flooring vinyl click blush is a great coulour”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews