Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flooring and great service cannot fault. Wouldn’t hesitate to recommend.”

Factory Direct Flooring Ltd 5 star review on 6th February 2022

Helpful Report

Posted 4 years ago

“I initially ordered flooring and later placed an additional order for underlay. In both instances, the staff could not have been more helpful and friendly. They were happy to spend time answering my various questions on the thermal and soundproofing levels of the underlays and also ensured that I was able to take advantage of any existing discounts being offered. I could not fault my experience shopping with Factory Direct Flooring Ltd. My orders were delivered as scheduled and in perfect condition. The flooring has now been fitted in my home and looks every bit as good as the website photo. I opted for a higher grade of underlay and immediately noticed a considerable reduction in noise level and heat loss - exactly as informed by staff.”

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Posted 4 years ago

“great perfect flooring”

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Posted 4 years ago

“Amazing good quality and very good price, so good we’ve ordered more to do more rooms,😍😍”

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Posted 4 years ago

“Fast dispatch of samples requested. Responsive to email queries too.”

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Posted 4 years ago

“Great service came when they said very pleased thank you Mrs Doyle”

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Posted 4 years ago

“Excellent service in every way. Product, delivery and customer helpline all five star.”

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Posted 4 years ago

“Received sample vinyl safely from Factory Direct.”

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Posted 4 years ago

“Looking forward to my delivery!”

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Posted 4 years ago

“The sample was great, pity they no longer stocked the product when I as ready to order it.”

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Posted 4 years ago

“Excellent samples received next day,very professional.”

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Posted 4 years ago

“Really pleased with the purchase for the price I am very impressed. The delivery was very good and I am happy with the quality and look”

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Posted 4 years ago

“we ordered 2 samples which arrived very promptly. The flooring we've ordered looks to be very good quality but we aren't due to receive it until next week. I will review again”

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Posted 4 years ago

“Used the free sample service to compare basic Vs premium vinyl flooring. Very quick and totally free - thanks”

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Posted 4 years ago

“Fantastic company,fantastic product recieved. Would definitely recommend. I will be ordering again in the future.”

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Posted 4 years ago

“Would be a 5* rating if I wasn't charged twice for delivery when the driver wouldn't leave the package in reception whilst I was in a meeting”

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Posted 4 years ago

“We were recommended LVT click for our bathroom and cloakroom and are delighted, looks great.”

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Posted 4 years ago

“Fantastic service and great product”

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Posted 4 years ago

“Excellent quality and good service”

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Posted 4 years ago

“I just got 2 sample Very fast delivery Thankyou”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews