Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although order was just a sample very quick delivery from the time we ordered.Will be placing an order as soon as we start that project.”

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Posted 3 years ago

“Absolutely the worst service I have ever received. ⚠️ Warning ⚠️ they clearly expect you to open and inspect your flooring on delivery and it you accept it and its damaged inside they will not replace. Stay clear. They cheap for a reason.”

Helpful Report

Posted 3 years ago

Hi Nicola, Thanks for your review, we would like to clarify that you had your items delivered on 19th January and didn't report any damage until April, due to this length of time we would be unable to claim with the carrier, we did however give you a 50% refund as a gesture of goodwill, and this was accepted by yourself. Yes, we do advise customers to check items on delivery and report any damage straight away so we can claim with the carrier and replace it for you as per your statutory rights. However, if this isn't reported until a few months later, this makes it more difficult for us to deal with these issues. Although this review is negative, it does raise a good point, goods should always be checked on delivery, this is why PayPal advises users to do exactly this and so does our delivery information policy. Delivery advice below ... What if my goods are damaged when they arrive? Factory Direct Flooring Ltd has teamed up with reliable delivery partners to ensure delivery service levels are maintained. However, very occasionally damage may occur during the transportation of goods which we apologise for in advance. Therefore it is important to check and sign for your order on arrival. If you are unfortunate to receive damaged, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked. Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

Posted 3 years ago

“Service was great, delivery was fast and the product was just what in ordered. The low score is because this was installed in a kitchen and it has torn really easily, bit disappointed.”

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Posted 3 years ago

“The order was very easy to do and I received it in 3 day and the driver was very helpful.”

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Posted 3 years ago

“Absolutely love the flooring. High quality at a very reasonable price”

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Posted 3 years ago

“on line order just right price even choice loads of options, and no hussle many thanks guys.”

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Posted 3 years ago

“Really happy with the flooring purchase arrived quickly, well packaged and great quality product at an affordable price. Would highly recommend.”

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Posted 3 years ago

“Reliable service”

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Posted 3 years ago

“Never received the products.”

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Posted 3 years ago

“Helpful, fast and convenient delivery.”

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Posted 3 years ago

“Very fast delivery(thanks) the product is off very good quality and is being used in a small store room and looks great, we will be ordering again shortly for a much larger space.”

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Posted 3 years ago

“Really good value and customer service,which is 100%”

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Posted 3 years ago

“Never again would I buy laminate under 10 ml”

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Posted 3 years ago

“The flooring is great to look at but makes noises when walking on it, or does it go after Time of under floor heating.”

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Posted 3 years ago

“The whole experience of shopping through the site was so easy,came the day I requested,really happy with the vinyl I picked already ordered again,will be back for the rest of house”

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Posted 3 years ago

“Great,price,great product and excellent delivery,highly recommended.”

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Posted 3 years ago

“Order came on time. No problems.”

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Posted 3 years ago

“I ordered some samples & would've ordered the product but the postage was so much, half the cost of the order. I just can’t justify that which is a damn shame”

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Posted 3 years ago

“All veey good.”

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Posted 3 years ago

“Good quality and design”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews