We ordered over 2000m2 of the Prestige Iris Oak herringbone flooring to be installed at three different developments. Unfortunately after 6 months after installation we encountered numerous problems. After a few emails back and forth with Factory Direct Flooring, we requested a site visit from a sales representative, but unfortunately their wording and information they required seemed to by directed for a specialist flooring contractors are required to lay this particular 8mm herringbone flooring. Certainly I was impressed with their after sales and their absolutely ridiculous criteria to lay this flooring.