Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,681 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived quickly and was able to buy with confidence of colour without delay. My builder placed my order and was able to collect immediately.”

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Posted 3 years ago

“Amazing value for money and finished product is amazing.i have just floored my whole new house from this company. would highly recommend”

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Posted 3 years ago

“The courier not so good but Carl at direct flooring has been brilliant sorting it out for me”

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Posted 3 years ago

“I bought the Trojan Cloudy 584 Vinyl after having ordered several free samples. The samples arrived quickly as did the main order of 28metres squared. The product was a great price and amazing quality. Thankyou Factory Direct Flooring!”

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Posted 3 years ago

“Ordered a couple samples 1st class service came the next day .unfortunately not what I like good job for samples”

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Posted 3 years ago

“It was fast delivery. Only i wish delivery staff can bring the vinyl roll to my front door.”

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Posted 3 years ago

“Hi, the product is great I love it however quite a few of them are bent for some reason and I cannot use them as they don't sit straight...I have a floor guy down fitting it today and I may need to order some more packs because of the unusable ones.Lovely product otherwise”

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Posted 3 years ago

“Really happy with the service and product. Received my order within a couple of days and the quality of the floor vinyl is fab. Will definitely use this company again.”

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Posted 3 years ago

“Good quality flooring. Very pleasant delivery man”

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Posted 3 years ago

“I found factory direct very helpful when there was a problem with my first vinyl delivery it was sorted straight away”

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Posted 3 years ago

“Fantastic communication and customer service. Product appears great quality, however not yet fitted, although I do feel calmly confident all will be good.”

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Posted 3 years ago

“Delivery was exactly when it should be and the quality is great. Will definitely be ordering from here again when I do other rooms.”

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Posted 3 years ago

“Really easy to deal with and a great price for great quality and delivered as promised”

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Posted 3 years ago

“The best of the best”

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Posted 3 years ago

“Very polite company who have such a beautiful collection of flooring for all to enjoy!!”

Factory Direct Flooring Ltd 5 star review on 8th August 2022

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Posted 3 years ago

“Received my free sample quickly. Unfortunately, the color wasn't a match. Thanks anyway”

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Posted 3 years ago

“Good quality, good price”

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Posted 3 years ago

“Not put the flooring down yet but the flooring was delivered on the day stated.”

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Posted 3 years ago

“Absolutely fantastic company . . We used abour oak laminate flooring all through bungalow . Had to order one more package and company was fantastic on delivery thank you”

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Posted 3 years ago

“Good prices and quality products. Delivery was straight forward. Overall good experience.”

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Posted 3 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,681 reviews