Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only ordered two samples so far but very pleased with the ease of ordering, free shipping and also the speed at which they arrived. So far so good... and will be placing my order soon! Thank you.”

Helpful Report

Posted 7 years ago

“Very good product. It looks ok but I bought it for its hard wearing quality for one of my rental properties up North.”

Helpful Report

Posted 7 years ago

“I found them very helpful and will recommed them to friends and family. Frankie.”

Helpful Report

Posted 7 years ago

“I would have no hesitation in recommending this company, Very happy with the product I ordered. Great customer service. Also delivered as stated at time of order.”

Helpful Report

Posted 7 years ago

“The sample that I requested arrived by post the very next morning. Brillian service thank you”

Helpful Report

Posted 7 years ago

“Easy web site Easy to order samples Quick delivery”

Helpful Report

Posted 7 years ago

“This was a very good site to navigate with an impressive choice, the free sample service was very speedy with our choice arriving in by courier in two days. Prices seem to be good value and the laminates feel good quality.”

Helpful Report

Posted 7 years ago

“customer service seems good but I was very disappointed with the quality of the sample I received.”

Helpful Report

Posted 7 years ago

“What a great company to buy flooring from! Very professional and the best prices by far. I can highly recommend”

Helpful Report

Posted 7 years ago

“Looking for Engineered flooring found these suppliers, Prices seemed very competitive and products seemed to be good as well, so I ordered a sample. The sample arrived within a few days and confirmed that the products were as I thought, so I will be ordering from these people, which will be in the near future.”

Helpful Report

Posted 7 years ago

“Excellent service,up to date information, and quick delivery. Very helpful”

Helpful Report

Posted 7 years ago

“Very pleased with the final result. Looks good It is in the large utility room and kitchen, hallway and in the family room.”

Helpful Report

Posted 7 years ago

“I’m a flooring installer and have used these guys lots of times, great products and a really good level of communication, delivery is well organised and curtesy calls are made to me so I know when I’m getting my order, highly recommended.”

Helpful Report

Posted 7 years ago

“Great service and packaging very very sturdy.Woul highly recommend.Very pleased thank you.”

Helpful Report

Posted 7 years ago

“Loved the website, it was so easy to navigate, the ordering process was simple too, they really reacted quickly and a team member called within the hour to arrange the best day for me for them to deliver. The flooring looks fantastic now its down, I'm really happy. My fitter also said that it was a really nice product to fit. I would thoroughly recommend this company to anyone I know.”

Helpful Report

Posted 7 years ago

“Lots to choose from and swift delivery of samples. Very good.”

Helpful Report

Posted 7 years ago

“Very prompt delivery of samples and flooring. Although delivery is described as 'kerb side only' driver very kindly carried flooring into my flat for me. Altogether an excellent service. I have no hesitation in recommending.”

Helpful Report

Posted 7 years ago

“Website easy to navigate and the prices are very reasonable. I've ordered before and found the process straight forward and customer service very responsive. The products are excellent quality and good value. Very pleased customer.”

Helpful Report

Posted 7 years ago

“Really impressed with the free sample service, I will now be ordering as soon as I am ready to lay floors. Lovely quality products.”

Helpful Report

Posted 7 years ago

“Easy to order and convenient delivery of quality product”

Helpful Report

Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews