Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order yet but the communication between us has been excellent”

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Posted 6 years ago

“Really helpful!! Loved how they rang to arrange delivery, made it feel more personal, delivery was fast and delivery driver was really helpful too!”

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Posted 6 years ago

“Good quality goods and quick service very pleased with our new kitchen floor Thanks”

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Posted 6 years ago

“Your sample looks very nice, however, the cost of it (inc postage) is about double of what I would pay in a diy store. Yours might be a slightly better quality, but it's not worth twice the cost. Kind Regards Stuart”

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Posted 6 years ago

“The samples arrived the very next day straight through the letter box.”

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Posted 6 years ago

“Absolutely excellent service. Always fast delivery wherever it is for samples or an order. Great quality. Wouldn’t go anywhere else.”

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Posted 6 years ago

“No problems, samples came within two days”

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Posted 6 years ago

“First class service great selection”

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Posted 6 years ago

“Good quality items,and true to description which is always helpful ! really pleased would,highly reccomend this company. Many thanks Yvonne Low.”

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Posted 6 years ago

“Customer service team excellent answered my questions efficiently. From ordering to delivery a seamless stress free experience. Quality of flooring looks amazing.Will definitely use again and have no hesitation to recommend to friends and family. Delivery driver also very polite and helpful.”

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Posted 6 years ago

“Received a sample which I received the next day Pricing up to lay new floor once customer agrees which pattern then will price to do job And hopefully get work and order a few roles to lay👍”

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Posted 6 years ago

“I received an excellent service from ordering to delivery. I will be using this company again and recommend them to friends and family.”

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Posted 6 years ago

“Vinyl flooring ordered seems ok, disappointed that only one of 3 items ordered came. There seems to be some confusion as to where the two other items are, so I can’t lay it till they arrive . I will have to make a third call to them to chase it up. So not happy.”

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Posted 6 years ago

“very smooth transaction and well informed of delivery date and instruction. Thank you”

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Posted 6 years ago

“Brilliant delivery 5 damaged floor boards. They did offer to replace them, but doing photos online etc is not a thing I could do. I am hoping I can use these 5 pieces, for smaller offcuts. Its no ones fault, the last box just got a bit bashed in the center. The flooring is beautiful, and looks like good quality, well worth the money, even with £29.99delivery.Got a 5x4 living room. Only cost£113.84total.I have now ordered the scotia beading 7 lengths under£20including delivery. Thankyou, I will be ordering more for my living room, once the bedroom is layed. Brilliant young man, he put it in the hallway, as I am 70,and lifting hard for me, woman that is. Brilliant.”

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Posted 6 years ago

“My experience with this company was excellent. From the website to asking for a free sample , all was very easy & efficient. My sample turned up the very next day which bodes well if ordering in the future.... thanks”

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Posted 6 years ago

“Very helpful and very professional.”

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Posted 6 years ago

“Easy to contact and prompt service. The only place that had the vinyl flooring we wanted and arrived on time.”

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Posted 6 years ago

“Great service thank you”

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Posted 6 years ago

“Requested samples arrived very quickly. A good sign.”

Helpful Report

Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews