Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,649 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service quick delivery, but I had ordered the wrong cartridges!”

Helpful Report

Posted 6 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re glad you found our service quick. No worries about the cartridges mix-up—let us know if we can help you get the right ones sorted out. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 5 months ago

“Great selection of products, great website snd delivery.”

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Posted 6 months ago

Good morning Sean, Thank you very much for your order with us and for your 5 star review. We’re thrilled you enjoyed our selection, website, and delivery. We really appreciate your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 5 months ago

“My order arrived quickly and was just as requested. Good service thanks DC”

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Posted 6 months ago

Good morning Danny, Thank you very much for your order with us and for your 5 star review. We’re glad your order arrived quickly and exactly as requested. Really appreciate your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 5 months ago

“Lovely products for pen lovers, and great customer service. When there was a delay in my order, I received a personal phone call from the supplier telling me about the problem. It made all the difference.”

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Posted 6 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re thrilled you enjoyed our products and that our team could help make the delay a little easier to handle. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 5 months ago

“Got exactly what I wanted.”

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Posted 6 months ago

Good morning Gerard, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 5 months ago

“Super speedy delivery for some fab Halloween legami pens that I have been looking for everywhere !”

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Posted 6 months ago

“I couldn't order from the website directly, had to do it through email, and the result was that the gift was sent sooner than i had asked for, and the engraving ended up wrong. Other than that everything was ok, they always replied the emails fast, but i would have had the engravings smaller as well, they are so big they completely ruined the dignity of the pen and its design. If i knew it would be so big plus the mistake in the writing i would have just ordered the pen without engraving.”

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Posted 6 months ago

“Perfect pens, look gorgeous and have a lovely stylish finish to them. Definitely worth the money”

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Posted 6 months ago

“Had trouble with pen since received. Contacted customer services and told someone would be in touch. No one has. Cannot use item. Would like replacement item or just my money back. Very disappointed! Would NOT recommend!!!!”

Helpful Report

Posted 6 months ago

Hi there, We’re very sorry to hear about the trouble you’ve had with your pen and for the lack of follow-up — that’s certainly not the experience we want for our customers. We can confirm that a pre-paid return label was issued, but it looks like we haven’t received the item back yet. No problem — we want to get this sorted for you as quickly as possible. Please check your inbox (including spam/junk folders) for the return label, and if you can’t find it, let us know and we will re-send it immediately. Once the item is returned, we’ll be happy to arrange either a replacement or a full refund, whichever you prefer. Again, our sincere apologies for the inconvenience — we’re here to help get this resolved promptly. Kind Regards Izzy @ Executive Pens Direct

Posted 5 months ago

“I came across Executive Pens Direct as I was looking for some pens for my daughter's party bag. The service was brilliant. Executive Pens Direct had enough stock and the pricing was competitive. I quickly ordered and the parcel of goods arrived in a couple of days - I was very pleased, as were the children who received the gift. Thank you EPD for a fast efficient service! Will def order again!”

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Posted 6 months ago

“Bought from company several times, always easy to do business with. Any issues are dealt with swiftly.”

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Posted 7 months ago

“Beautiful pen for great price. Engraving looked fab. Arrived promptly, safely packaged. Made a lovely leaving gift for a colleague”

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Posted 7 months ago

“Very pleased with the pen and the engraving on it was very well done. Bought it as a present for someone, and they were very pleased with it. Highly recommend.”

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Posted 7 months ago

“The pen was lovely but the box it can in was not. Expected it to be in a presentation gift box”

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Posted 7 months ago

Good afternoon Janine Thank you for your feedback. We're glad to hear you loved the pen! We’re sorry the box didn’t meet your expectations. We’ll be reaching out to you via email to better understand the issue and check on the packaging. We appreciate your input and hope to make this right. Best regards, Izzy @ Executive Pens Direct

Posted 7 months ago

“Pens took a while to be despatched, but once on their way, arrived promptly and in good order.”

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Posted 7 months ago

“Excellent looking pens purchased as Christmas gifts”

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Posted 7 months ago

“Nice pen but I was expecting black ink in a black pen .. now I have to go and buy a black refill for what I want”

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Posted 7 months ago

Hello Peter, Thank you for your feedback. We’re sorry for any confusion caused — this pen does come with blue ink as stated in the product description, but we completely understand how the pen’s appearance could suggest otherwise. We appreciate your comments and hope you’ll enjoy the writing experience and our team will get in touch to discuss options for a black ink. Kind Regards Izzy @ Executive Pens Direct

Posted 7 months ago

“The product arrived on time. I was hoping for a soft-covered Legami notebook - similar to the standard one, but these ones have hard covers. Will have to make do.”

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Posted 7 months ago

“I will admit to being something of a nightmare customer, when it comed to buying for myself. FOMO and other doubts make dealing with me time consuming and trying. Executive Pens delt with my idiocyncracies most eloquently and patently, and I would not hesitate to use their services again”

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Posted 7 months ago

“Bought a pen for a colleague who was leaving, engraved beautiful and lovely gift box , brilliant price and arrived very quickly, 100% recommend”

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Posted 7 months ago

Executive Pens Direct is rated 4.9 based on 3,649 reviews