Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,057 Reviews

93 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 11th January 2026

1178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of my palm tree was excellent”

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Posted 8 years ago

“I am delighted with my evergreen Trees, which are now in my window box. They look absolutely real, and joy of joys I don,t have to water them! very fast delivery and helpful advice on the phone.”

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Posted 8 years ago

“Wonderful quality at a good price.”

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Posted 8 years ago

“I am delighted with my purchases and have placed another order. The quality of the plants is excellent and so realistic. The service and delivery brilliant, I cannot recommend this company highly enough. Chris Lawrence”

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Posted 8 years ago

“Quick delivery, good product, haven't placed it in garden scheme as yet but its going to look good”

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Posted 8 years ago

“Absolutely amazing quality, lifelike and absolutely delightedwith purchase”

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Posted 8 years ago

“Excellent and very professional service and product. Except for the delicate delivery man.”

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Posted 8 years ago

“Thank you for my lovely palm tree its great looks really tropical and like a real palm tree very pleased.”

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Posted 8 years ago

“Give some low maintenance colour to the garden.”

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Posted 8 years ago

“Having had great artificial baskets from other suppliers in the past but unfortunately lost the company's details. I decided to order 2x hanging baskets from evergreens. Delivery was ok, allowing for the fact the order was over a bank holiday it order arrived within a week. Was very disappointed with the actual products though, we feel that they look to much like plastic especially the trailing ivy. They look no better than what I have seen at the car-boot sale for half the price. From a distance they are acceptable but as these baskets are on our patio area we walk past them & see them within a few feet. If it was not for the fact that it would be to much hassle, I would take them car-boot & sell for £10 to put towards something that looks more realistic. Very Disappointed. David Reynolds”

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Posted 8 years ago

Good Morning David, Thank you for taking the time to leave feedback. I am very sorry to hear that you are disappointed in your artificial hanging basket especially as this is one of our most loved products. We pride ourselves on the quality of our products especially our handmade items which our hanging baskets are. We would love the opportunity to rectify this for you and leave you as a happy customer so please get in touch to arrange a refund or exchange. The best way of doing this is to give us a call on 01751 417776. Kind Regards, Georgina

Posted 8 years ago

Thank you for taking to time to send us feedback. We do not like to have a dissatisfied customer so please get in touch with us so we can arrange an exchange or refund on this order for you. We do our best to put lots of pictures on our website with close ups of the product to avoid any disappointment when products are delivered put I appreciate it's not always easy to get the full picture of a product when viewing on the screen. For this reason we have a no quibble returns policy, please give us a call on 01751417776 if you would like to arrange this. Kind Regards, Georgina

Posted 8 years ago

“It's the best artificial tree, I had ever order.”

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Posted 8 years ago

“Look realistic. Service was brilliant. Delivery faultless. Very friendly staff. They have been admired by friends. Very happy with them.”

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Posted 8 years ago

“Great service. Gorgeous products that even feel real- best artificial planting I have ever seen! Thank you Evergreen”

Evergreen Direct 5 star review on 26th April 2017

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Posted 8 years ago

“Some good plants and delivered on time”

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Posted 8 years ago

“Purchased 3 Deluxe Buxus Balls to replace plants in front garden containers, very happy with purchase, they look good and delivery was very quick”

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Posted 8 years ago

“Very happy.”

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Posted 8 years ago

“Look very real in my trough. Excellent delivery, though a bit squashed in the packaging, but with a bit of tweaking all is good!”

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Posted 8 years ago

“Very lifelike palm tree that gives my swimwear shop window a real tropical feel!”

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Posted 8 years ago

“Exactly what I needed for my balcony”

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Posted 8 years ago

“I have red, yellow and purple plants in small pots at my front door. Very pretty and realistic looking.”

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Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,057 reviews