Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,051 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 6th July 2025

1147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service”

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Posted 8 years ago

“Good quality”

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Posted 8 years ago

“the plants were very good quality & came in a small planter which l wasn't expecting as had selected no planter on the order. Unfortunately the ones l ordered were too small for the position l wanted to put them in so had to return. (beware - they are quite expensive to post back)”

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Posted 8 years ago

“poor customer service , poorly put together box hedge in comparison to the other unit which was perfect .”

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Posted 8 years ago

I am so very sorry hear you are disappointed with the quality of your hedges. As I am sure you can appreciate due to being so happy with your original order this in not the quality we pride ourselves upon. We want to ensure all our customers are happy satisfied customer so please give us a call on 01751417776 and we can discuss all options to rectify any problems you are experiencing with the hedge and ensure it is a match to your original hedges which you were so happy with. Kind Regards, Georgina

Posted 8 years ago

“Delivered promptly. Well packaged to protect the plants. Products of excellent quality.”

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Posted 8 years ago

“Excellent product, swiftly delivered and well packaged”

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Posted 8 years ago

“Unrealistic and expensive for what they are”

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Posted 8 years ago

Thank you for taking to time to send us feedback. We do not like to have a dissatisfied customer so please get in touch with us so we can arrange an exchange or refund on this order for you. We do our best to put lots of pictures on our website with close ups of the product to avoid any disappointment when products are delivered put I appreciate it's not always easy to get the full picture of a product when viewing on the screen. For this reason we have a no quibble returns policy, please give us a call on 01751417776 if you would like to arrange this. Kind Regards, Georgina

Posted 8 years ago

“Prompt delivery of beautiful hanging baskets.”

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Posted 8 years ago

“Good Service good quality products.”

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Posted 8 years ago

“I think the quality of the product was very cheap looking and extremely over priced. I could have got this for around £6.00 locally, total rip-off”

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Posted 8 years ago

Hi Janice, Thank you for taking to time to send us feedback. We do not like to have a dissatisfied customer so please get in touch with us so we can arrange an exchange or refund on this order for you. We do our best to put lots of pictures on our website with close ups of the product to avoid any disappointment when products are delivered put I appreciate it's not always easy to get the full picture of a product when viewing on the screen. For this reason we have a no quibble returns policy, please give us a call on 01751417776 if you would like to arrange this. Kind Regards, Georgina

Posted 8 years ago

“After several conversations with Georgina, who gave really useful & helpful advice, am delighted with my window boxes. They arrived intact & on time too, would definitely recommend!”

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Posted 8 years ago

“This is my second order from this firm. Very pleased with the speed of delivery and the products themselves. Well-made, realistic and long-lasting.”

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Posted 8 years ago

“The items were delivered for my event on time and were good quality - the staff were very helpful”

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Posted 8 years ago

“They didn't .at 97.00 this is not worth it . Buy the basic on and add your own flowers 🌺”

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Posted 8 years ago

Good Morning, Thank you for taking the time to leave feedback. I am sorry you didn't feel this product was good value by all means if you would like to return the flowers so you are left with the green wall panel only we can refund you the difference. If you would like me to arrange this for you simply give me a call on 01751 417776. Kind Regards, Evergreen

Posted 8 years ago

“Ordered one day and delivered by lunchtime the following day. Spoke to one of the telephone operatives who was really helpful. The artificial Kentia Palm was as expected and difficult to tell from a real specimen until right up close. Already enhanced the look of my conservatory.”

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Posted 8 years ago

“Good products received promptly. Two orders placed within days and received next day. Very impressed with products too”

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Posted 8 years ago

“Excellent service from qualified informative staff , who went out of their way to find the best plants for the job .”

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Posted 8 years ago

“Very pleased with quality of trees and happy with delivery quick and informative”

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Posted 8 years ago

“As promised and prompt delivery”

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Posted 8 years ago

“I was so pleased with my first order of items, I ordered a second. Plants look very realistic and are of excellent quality. Brilliant service as well!”

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Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,051 reviews