Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,043 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,043 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 21st April 2024

1018

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive ordered many items from this company , Excellent quality & delivery”

Evergreen Direct 5 star review on 26th April 2021

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Posted 2 years ago

“I have had my bay leaf trees for just over a year, when I complained, the leaves were coming off in the wind I collected the leaves hoping I could put them back on, but to no avail I contacted the company and all they wanted to do was send me more leaves, but I told them I couldn’t push them on as the trees have gone brittle so I am totally disappointed And would not buy again from this company.”

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Posted 3 years ago

“Similar to other reviews, I ordered some Box Balls and was very disappointed. They’re poor quality and had just been thrown into a cardboard box unprotected. Bits had fallen off during delivery, even though the cardboard box wasn’t damaged.”

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Posted 4 years ago

“for what i paid and ordered i thought to get something better. Eventually i went to ikea , which sells double the size for less money.”

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Posted 5 years ago

“Arrived in a box not tall enough to take plant,which was screwed up,bent over and forced in.Consequently this resulted in the tips of the leaves being crumpled looking as though they are wilting.Tried to straighten branches but could not get it to look like the illustration.Very poor and too expensive to return.”

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Posted 5 years ago

“wasnt really up to much tbh, even when i soread it all out the leaves were sparce, not worth the money”

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Posted 7 years ago

“Evergreen were fantastic I wanted my plants within the week and they took the order on a Monday and delivered by Thursday. The plants themselves are also fantastic.”

Evergreen Direct 5 star review on 17th August 2016

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Posted 7 years ago

“Leaves of the plant fell off...very flimsy...not impressed at all. Wont buying them again.”

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Posted 7 years ago

“Weve had the bespoke hedges for 4 years now absolutely spot on and had so many comments from people. We went on to buy the spiral tree, what an absolute let down. The tree snapped due to 50 mile winds but when I went to look only after 8 months of purchasing this product the whole of the bottom of the plant had rotted away. So I decided I would try and save it to put in a pot quite a few months later I came too early it recently all the plastic branches dropped off. Rot had set in all the way up. Complete waste of money!!”

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Posted 8 months ago

“Unfortunately our experience has been poor. Some of the product pictures are misleading so, **read the small print** and if that doesn't help, contact the company before you make a purchase! We submitted a trial order with a view to using Evergreen Direct for our fast expanding events planning and hospitality businesses. We were disappointed when the order arrived as it wasn't as expected (note: there have been previous comments in reviews regarding this). The after-sales customer service became a bit of a battle with, what can only be described as, an argumentative member of staff. It took a number of emails to provide us with basic, helpful information which resulted in additional costs. Two of the bushes had leaves missing which we found in the bottom of the box but due to the difficulty with after-sales, we'd already decided at this point not to place further orders and therefore didn't raise this problem. We are raising it now to alert others to what we feel is a quality issue. Had the after-sales service been a more positive experience, this review could have been prevented.”

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Posted 11 months ago

Dear Alison, I am so very sorry to hear how disappointed you have been with the products and service you have received. I take all such complaints seriously and have explored what the issue was with the products and tracked all correspondence between you and our customer care manager. I see the problem was you ordered one of our bushy buxus balls which you were expecting to receive in a pot but you recieved the product on a stem only. We offer the service of adding a pot to most of our products online so on the listing we have pictures of them with and without a pot. In the description, we explain the process that you can order the product only if you have your own pot at home or for customers that are looking to plant directly into the earth. Alternatively, if you would like to take advantage of the potting-up service we have a range of planters to select from. I can see that if the product description was not read and you bought based on browsing the pictures only this may message may not have been communicated to you which would explain your disappointment. I have looked at the correspondence with our customer care manager who sent across some information on how you could resolve the issue with instructions on how you can plant the product into both your own planter at home or the earth, and also directed you to the product description which outlined the aforementioned potting process. I can't detect any hint of anger in the emails but if I am missing anything then please do sent this in directly to me at enquiries@evergreendirect.co.uk Our bushy buxus balls in one of our customer's favorite products with a 5* reviews. All reviews attached to this product are positive. https://www.evergreendirect.co.uk/artificial-plants-c2/topiary-plants-c27/artificial-bushy-buxus-ball-p79 Beauty of course is in the eye of the beholder and if you are still dissatisfied with this product then please do return this to us and we can either swap it for a potted item or refund it for you. Kind Regards, Georgina

Posted 11 months ago

“The most pleasant experience i have ever had when dealing with suppliers. 5* service!!! Sam has been extremely helpful from the very beginning of my enquiry till the very end. I was guided through every single step of installing the UV plants. Also Sam helped to design window boxes for us which looked absolutely amazing. I am really happy with the service and how helpful the team is. I highly recommend Evergreen Direct to everyone and i will definitely be buying more!”

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Posted 1 year ago

Thank you for such a lovely review. Sam is a super asset to the company and glad she supported you through your purchase. We look forward to your return custom

Posted 1 year ago

“Gvvvcfddvnm Ggrsscvbmjutddccjlhgtrdch”

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Posted 1 year ago

“The deluxe large hanging basket is absoluteley beautiful ,very realistic and full of flowers highly recommend”

Evergreen Direct 5 star review on 8th March 2022

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Posted 2 years ago

“No communication regarding delivery details despite my phone calls and emails (phone not answered). I paid to have the large palm pre-prepared in a large pot. I only has 12 hours notice from the delivery company with no option to change delivery. Palm arrived on its side. All the decorative stones were out of the pot, in the cardboard, in lots of clumps of sticky mess. Very disappointing. I never received one reply from this company.”

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Posted 2 years ago

I am so very sorry to hear APC have provided such substandard service here. It's infuriating, as in this instance we are both a customers of APC, and they have let you down as the end user and us down as a business. Their lack of care does not deliver the good customer experience we work hard to uphold or reflect well on us as a company. I will be feedback both of our disappointment in this.

Posted 1 year ago

“Absolutely fantastic. We have three of them hiding a hideous fence and forming the perfect backdrop for video appointments. The communications and punctuality of delivery were second-to-none. Thank you.”

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Posted 2 years ago

“Absolutely fabulous! So often artificial plants look exactly that, but these are on a different level. Beautiful and we are more than delighted. Our hanging baskets went outside just when the rains and the wind started - so the elements have really tested them. They are robust for sure. Would definitely recommend for quality. Exactly what it says on the tin! I added a few berries for Christmas colour.”

Evergreen Direct 5 star review on 26th December 2021

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Posted 2 years ago

“My plant arrived swiftly and was very well packaged. Once all the leaves were pulled out and rearranged it looked really very realistic and was a lovely size. Fits beautifully into my decor, just need a large pot to put it in!”

Evergreen Direct 5 star review on 24th December 2021

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Posted 2 years ago

“Really love my olive tree, looks lovely and very real”

Evergreen Direct 5 star review on 9th August 2021

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Posted 2 years ago

“I have had several orders from Evergreen Direct and I have always been amazed at how efficient they are. Orders have always been delivered the following day, products are first class and my garden has been transformed. Would highly recommend. Richard - Gloucestershire”

Evergreen Direct 5 star review on 27th June 2021

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Posted 2 years ago

“Have used your plants in my fish tank. They look great, can be taken out and washed and are considerably cheaper than the real thing! Ps hope the pic has downloaded”

Evergreen Direct 5 star review on 19th June 2021

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Posted 2 years ago

Evergreen Direct is rated 4.7 based on 2,043 reviews