Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,051 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 20th July 2025

1148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery . I was delighted with the palm tree and plants . Very nice to have a English company Will certainly deal with Evergreen again .”

Evergreen Direct 5 star review on 17th March 2017

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Posted 8 years ago

“We tried one metre of Artificial Boxus Hedge to screen our garden equipment; it arrived quickly and and worked very well. We realised the same might also distract from a rather dominant neighbours fence; we wheeled it over and tried it; perfect with climbers to go between panels, so we have ordered four more. We knew Evergreen products work well because we had them delivered in France a few years back. Great service.”

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Posted 8 years ago

“Very realistic and lightweight! A real talking point in the room too! Love it.”

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Posted 8 years ago

“Really pleased with our purchase of 2 x bay trees - they look very realistic and arrived very quickly”

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Posted 8 years ago

“Very quick delivery , well packed, the `plants ` were in perfect condition when unpacked . The box balls we bought are very realistic the best we have seen and replaced some far inferior ones . Would definitely recommend .”

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Posted 8 years ago

“Really quick delivery and the ferns look amazing! Cant wait to get them outside on the patio. I purchased because I fancied a change to the other plants I have already from Evergreen. These have been outside in all weathers and still look as good as they did when I bought them 3 years ago!”

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Posted 8 years ago

“I ordered four plants. They arrived in a box with only one of them packed separately. The other three were all over the place and a lot of the actual leaves were all crunched up and some leaves had broken off completely (as opposed to dropped off and need clicking back on). I have sorted out most and they are usable, but the trailing ivy looks very artificial so I wont use that one. I would not order again.”

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Posted 8 years ago

Thank you for taking the time out to review our service, we do take on board all your comments to improve upon our future service. We do try to package as many plants together in one box as we are aware that excessive packaging has such a detrimental impact on our Carbon footprint. In addition to this we do try to keep delivery charges to a minimum and the more packaging and boxes required the higher the P&P costs which we do not want to pass on to you as our customer. Due to the leaves of artificial plants being made of a fine fabric they have very similar properties to clothing when packaged, it is almost impossible to transport them without a few creases but it is easily rectified. Once the plants have been un packaged and dressed out after a day or two any creases will fall out and the artificial plant will become a lot more life like. With the trailing ivy I would suggest hanging this to rectify any creases, Our trailing ivy is one of our most loved products so I am confident that after you have done this you will feel a little more impressed by this product. In terms of the leaves falling off this is not something that I would expect so if you would like some additional leaves sending I am more than happy to arrange this for you (they will just slot back on) Kind Regards, Evergreen

Posted 8 years ago

“Excellent products, will purchase more.”

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Posted 8 years ago

“Beautiful the best artificial geraniums!”

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Posted 8 years ago

“Good product and price. However, customers, measure carefully! I thought they were bigger but probably my measuring! They are a present, so I hope you will get future orders.”

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Posted 8 years ago

Hi Lesley, Thank you for taking the time to send through feedback to us. Measurements are a little subjective when it comes to planting as it does depend how you dress the foliage out. We do however endeavor to be very specific when it comes to product dimensions and on all products within the description we give a L x W x H details. If for any reason the products are too small then do not hesitate to send them back and we can either refund you or exchange for some larger plants. Kind Regards, Evergreen

Posted 8 years ago

“Bought both the Deluxe Medium Kenzian Palm and the Real Youch Bamboo Tree. Both arrived very promptly and well packed. Very soon I had them arranged to my liking and was surprised at how robust the branches were as I pulled and twisted to avoid any gaps. I told a green fingered friend I had 'gone plastic' and was met with the horrified response I expected. She called today for coffee and made no comment so I had to ask what she thought about my plants. She had to eat her words and reluctantly admitted that she didn't realise they were artificial! Very impressed with the efficiency of Evergreen and consider my plants a worthwhile investment as I have no luck with the real ones.”

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Posted 8 years ago

“Excellent quality products. We have purchase three trough boxes, potted grass plant and two ficus trees. The delivery was quick and notifications of order, payment and delivery. Would highly recommend.”

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Posted 8 years ago

“I recently purchased two outdoor topiary and I am very impressed with the product. It has the 'wow' factor that I am looking for. Competitive price and efficient friendly service with someone on the phone to help! THank you.”

Evergreen Direct 5 star review on 9th March 2017

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Posted 8 years ago

“Very good customer service on the phone beforehand - speedy delivery - and the trees look great. Would definitely buy from them again.”

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Posted 8 years ago

“Very good and I am sure an unusual use as pretend foliage in my outdoor aviaries. The birds are a bit confused at first but for foliage makes the flights look realistic and the leaves don't drop off. AS”

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Posted 8 years ago

“Product better than expected, good deilvery, and great value. Highly recommended.”

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Posted 8 years ago

“My tree compliments the rest of my courtyard garden, I did not want a organic tree or plant because of root damage to the house.”

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Posted 8 years ago

“I was disappointed with this product. The leaves were realistic but the point at which the leaves are connected to the stems is bright green plastic and very obviously fake. These parts are too noticeable for the plant to look good overall. If my daughter hadn't destroyed the packaging I would have sent this plant back. It is a shame as the stems and leaves look great. I am unable to upload a photo at the moment but would be happy to do so later on.”

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Posted 8 years ago

Good Afternoon Georgina, I am very sorry to hear that you are not happy with the Bamboo tree you purchased from us. We take your feedback on board for future batches of the outdoor bamboo tree. There are close up images of the connectors on the product but I am well aware this does not help you now you have already received the item. As you are aware we do have a full return policy and we are happy to accept a return providing you have a box to safely package it into, don't worry if it is not the original box. Kind Regards, Evergreen

Posted 8 years ago

“I ordered two planters and two artificial boxwood plants. They came, fully potted and look fantastic. Would definitely recommend.”

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Posted 8 years ago

“I am not only thrilled with the 2 outdoor box plants which look so realistic but when I was speaking to them about my order, they were friendly, knowledgeable and very efficient. A delight to deal with”

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Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,051 reviews