Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,057 Reviews

93 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 11th January 2026

1178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my purchase! The customer service could not have been better from start to finish. I would definitely recommend to friends/family.”

Helpful Report

Posted 8 years ago

“I ordered white cyclamen plants for my windowsills. When they arrived they were white with purple at the centres of each bloom. This was a surprising bonus as they are lovely and widely admired. Fastest delivery I have known and quality products. Thank you.”

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Posted 8 years ago

“My Boston fern is very nice and looks realistic hanging from my ceiling. Very pleased.”

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Posted 8 years ago

“The plant came very bunched up and the leaves of the flowers are folded together and do not fall correctly, so it doesn't look like a real plant at all. the flowers are also very shiny, so I don't think it would ever pass as a real plant!! I am sending back.”

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Posted 8 years ago

I am sorry to hear you are not happy with the Cyclamen plant you ordered from us. Plants are similar to clothing due to them being made of a silk material, when packaged they do crease a little and need time to hang for the plant to resume to their natural shape (this usually takes a day or two). We do have lots of close up images of the Cyclamen plant on our website but I understand that beauty is in the eye of the beholder and therefore as soon as we receive the Cyclamen plant back we will immediately credit the card you made payment on. Kind Regards, Evergreen

Posted 8 years ago

“More than pleased with my order.The outdoor plants are very good value and realistic with lovely colours the ferns especially. I wanted them for round our swimming pool as I did not want to be watering plants daily. The staff are great and were very helpful with delivery to France , the plants arrived within a week .”

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Posted 8 years ago

“very good product and value for the price looks, great in the lounge displayed in a large black stone container”

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Posted 8 years ago

“The delivered trees were poor quality - the web photo was not representative of the trees sent”

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Posted 8 years ago

“The employees were very helpful and very pleasant. The Boston ferns I bought were very realistic and look fine in planters with real plants but the variegated ivy looked very plasticky and we have had to hide them. If they hadn't been quite so large I would have returned them. Once outside they looked ,surprisingly ,far less realistic than they did indoors. Not an altogether successful purchase.”

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Posted 8 years ago

Hi Sue, Thank you for taking the time to send us some feedback. I am so sorry to hear that you are disappointed in the planting you purchased. I agree plants can look very different depending on their contrasting backdrop and this does need to be considered when selecting the plants. We do have a full returns policy if you would like to return your plants and we are more than happy to give you some advice on alternatives that may be a little more appropriate for your outdoor landscape. Kind Regards, Evergreen

Posted 8 years ago

“Our palm tree arrived very quickly and was easy to assemble. It looks really good in the garden and isn't obviously "fake". We're really pleased with our purchase. Thank you Evergreen!”

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Posted 8 years ago

“Absolutely delighted with the two trees I purchased will definitely be buying more”

Evergreen Direct 5 star review on 27th February 2017

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Posted 8 years ago

“Very happy with the item purchased and intend buying another. Thought the deliver was a bit concerning. I purchased a 1.5mtr boxed hedge that arrived on a pallet in the back of a van with only one delivery person. The back of the van was a metre from the ground and he was expected to manhandle the pallet from the back of the van to the ground. He was a very nice person and I would give him 10 out of 10 for customer service, and while I am sometimes dismissive of health and safety issues this certainly concerned me in terms of him suffering an injury while unloading.”

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Posted 8 years ago

“We ordered 2 5ft Mango trees, and 4 orchid plants. They arrived in good time and look amazing. We purchased them to dress an office for viewing. They look so fantastic, very realistic. We have purchased plants from evergreen before. I would highly recommend their lifelike excellent quality products.”

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Posted 8 years ago

“Hello, Just to let you know my order arrived this morning. Very pleased when I unpacked the plants and cannot wait to get them in pots. Thank you again for all your help with the order.”

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Posted 8 years ago

“very good for using them on a balcony and very good product fast delivery so i will purchase again in the future”

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Posted 8 years ago

“Great product and good service. Happy customer!”

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Posted 8 years ago

“A beautiful plant and so lifelike very pleased with it”

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Posted 8 years ago

“Love them. Really look great.”

Evergreen Direct 5 star review on 21st February 2017

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Posted 8 years ago

“The service that I received from Evergreen trees and shrubs was very good. The shrub that I purchased was not so realistic looking as I would have liked.”

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Posted 8 years ago

“Quick delivery. Very pleased with my artificial plant. Really good quality”

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Posted 8 years ago

“Quick delivery. Very pleased with my artificial plant. Really good quality”

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Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,057 reviews