Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,051 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 6th July 2025

1147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, although classed as a 4ft 'shrub' it was rather bare of 'greenery. Did not use as intended.”

Helpful Report

Posted 8 years ago

We appreciate you taking the time out to give us feedback. I am sorry you are not happy with your Buxus Shrub. To our credit and our determent we are not particularly clever on Photoshop so any images we display on our website have not been manipulated in anyway. I appreciate it is not always easy to see exactly what a product is like on screen which is why we do have a full returns policy should you not be 100% happy. If you would like to return simply send back to us and we will immediately credit the card you made payment on. If you require any assistance with this then simply give us a call on 01751 417776. Kind Regards, Georgina

Posted 8 years ago

“Look realistic and saves me watering at night when I am tired”

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Posted 8 years ago

“Quite pleased with my purchase have mixed with the real plants”

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Posted 8 years ago

“Quality of product. I bought a purple pansy haning basket 2 years ago and it has been out in all weather without fadgin at all. I bough a mixed one this summer and the colours ringh true enough to fit in with the "real" surroudings.”

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Posted 8 years ago

“Bought from the company twice now and the products and service is of the highest quality. I will be a regular customer”

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Posted 8 years ago

“Evergreen voluntarily contacted me with a problem before despatch which was sorted quickly. I consider their fast action as both impressive and showing customer care. Happy customer...”

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Posted 8 years ago

“The giant hanging basket makes a brilliant impact at the front of the pub - it is as full, lush and colourful as the pictures and description, and was delivered really quickly, too. We are very happy with it.”

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Posted 8 years ago

“Great plants thanks”

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Posted 8 years ago

“Delighted with my purchases. Good value for money, and quick delivery service. Thank you.”

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Posted 8 years ago

“Palm looks very authentic and adds to the ambulance of my garden ,very pleased with it . I had planned to repot it anyway just as well as the pot it arrived in was damaged in transit ,might be better to Bublewrap it.on the whole a good experience very happy”

Helpful Report

Posted 8 years ago

“Service as always was excellent but with this purchase the quality of a mixed pink/red geranium hanging basket for summer was not as good as the pansy equivalent I had for winter. In particular the pink flower heads look very obviously "artificial". It's acceptable but not what I expected based on previous purchases.”

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Posted 8 years ago

“Very pleased with red geraniums recently ordered. They look really realistic in tubs. Ordered some more. No more watering or bugs.”

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Posted 8 years ago

“The product they sold us was an artificial Palm tree which does really look very realistic.”

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Posted 8 years ago

“Excellent service, excellent quality. Thank you”

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Posted 8 years ago

“Ordering easy, product well made, turned up in time, very happy.”

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Posted 8 years ago

“The quality of the product that I bought was excellent and it looks fantastic. Lots of friends have commented on how good it looks and how realistic the hedging is. It is very well made and so far survived some very high winds we have had. I would certainly recommend the hedging and it is much more reasonably priced than a lot of the artificial hedging that is available through other suppliers.”

Evergreen Direct 5 star review on 6th June 2017

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Posted 8 years ago

“Excellent product and excellent service.”

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Posted 8 years ago

“The hedge arrived in good condition and was very realistic in appearance which was pleasing. However I was disappointed in that (i) the top was rounded when I had expected it to be flat (ii) it was not as high as I had planned. I experienced difficulty ordering by phone as the lady taking the order did not have detailed knowledge of how the hedge was constructed and the effect of foliage depth would have on overall result - probably only critical when an exact measurement is required. In the end I gave measurements ignoring foliage. I had second thoughts about my depth measurement and e-mailed a request for a change. This was agreed by return e-mail but on the e-mail notifying despatch the original depth was quoted. Somehow this resulted in the hedge actually having the depth I wanted!!! The height was less than I wanted because the 25cm I quoted was used to form the height and half the depth because of the rounding. However I have overcome this by raising the hedge on blocks which do not show and overalI am pleased with the result. It would be much easier were it possible to order bespoke hedges on line guided by clear diagrams showing how the hedge is constructed and what measurements are needed. Perhaps this is covered by the video referred to on your DIY page but which appears to be missing!”

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Posted 8 years ago

“Your service & products were excellent the same cannot be said of your carrier, ignored all instructions.”

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Posted 8 years ago

“Excellent hanging baskets large and very life like even the bees have a wee sniff :)”

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Posted 8 years ago

Evergreen Direct is rated 4.7 based on 2,051 reviews