Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.18

4.2 Rating 3,496 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took money from my account without giving me any notice. There wasn’t anything in the previous contract stating that there would be an automatic update. Really not happy with this.”

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Posted 6 years ago

“Disgusting! What a rip off I thought I had national recovery but was charged £250 to recover my car home 130 miles away as it £1 per mile after the first 10 and it's worked out both ways ! I had/have a useless premium policy.”

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Posted 6 years ago

“Awful service. Refused recovery on first request. Terrible. Left me and my wife in the rain for seven hours.”

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Posted 6 years ago

“had taken policie out for a few years and never needed to use it -- when I did the customer service was poor read all the small print !!!!”

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Posted 6 years ago

“I urgently needed them to come to my home because my car boot wasn't catching and I couldn't drive it because of course it would have flown open. I had to get my family back home as d grandson was at school next day. They absolutely refused to come, he said they don't do things like that and left me upset. I've cancelled because of it but they still took £10 off me. Make sure you read the small print first!”

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Posted 6 years ago

“Annoyed to see it on groupon for half the price I paid albiet my discount was via gourmet Society?”

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Posted 6 years ago

“What a joke of a company !! Broke down outside a garage called them for recovery and as I was at a garage they wouldn’t come out and recover the car or provide onward travel so had 2 pay £40 for a taxi home. Stay well clear !!”

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Posted 6 years ago

“Pleased with service in previous year. Still waiting for my email with details of policy after renewing with you”

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Posted 6 years ago

“I didn't ask you to renew my car cover. You didn't write to me to advise of your renewal. Furious.”

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Posted 6 years ago

“For 4th year with the company, price raised from £28.26 to £44.10 - very unhappy, was brought down to £35. Never needed their service in 3 years, but the reason given for raised price was the age of my car! Will need to see how they perform if I need their service, but not a good feeling when there office number had nobody answering it when I called yesterday! What would happen if I called in an emergency? Their paperwork is messy,with several reference and membership numbers!”

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Posted 6 years ago

“I have never had customer service so poor. Agents supervisors implying customers are liars or idiots because his system isn't showing correct information. Hanging up when the correct information is read to him. 1 in 4 of your advisers have been helpful before. Not sure why you would waste money as a company paying people unable to provide reasonable customer service.”

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Posted 6 years ago

“Rip off company. Take money for cover and if you're unfortunate enough to need to call them out, they tell you you are not covered if you use your vehicle for business. Wont give a refund. And customer servises and supervisor so arrogant Hiding behind a phone”

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Posted 6 years ago

“Avoid, Avoid. This is a dishonest company with shady business practices.”

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Posted 6 years ago

“Few days after subscribed I had an issues with my car the engine doesn't start I called them and they told me they aren't unable to help me because I just subscribed with them so, I have to wait 2 months after the purchased for help rubbish and I was really angry getting ready to go out and it was a sunday.”

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Posted 6 years ago

“Terrible company! What a scam. Rude ad very unhelpful staff who are quick to find ways to insult customers”

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Posted 6 years ago

“I don't alow to auto renew!!! You couldn't do it.”

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Posted 6 years ago

“I was surprised to find out that my policy was not renewed and I was never informed of the expiry. I was left in the middle of the road.The agent asked to make a payment and when I did they still said that they cant see anything in their system and was not provided with any assistance. A very bad experience.”

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Posted 6 years ago

“Advice given to me over the phone was incorrect and therefore I couldn't use the service.”

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Posted 6 years ago

“No policy document received but got asked for a review. WTF”

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Posted 7 years ago

“A very traumatic experience.. broke down and they claimed that I hadn't redeemed the voucher, arranged a tow anyway (£125) and I was stuck stranded for 3 hours as they sent the tow truck to the wrong location..I followed all the instructions on their website and as far as I was concerned I HAD redeemed the voucher..BEWARE!!!”

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Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,496 reviews