Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 1,005 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Got text to say on route for delivery and came within slot. The hutch is as described and the pictures are a good representation of how it looks assembled. I personally struggled a bit with a couple of the build instructions however I cannot daily customer services via emails and phone calls the assisted me and nothing was too much trouble. I will recommend to others to use them. FYI I had the roger xl”

Helpful Report

Posted 6 years ago

“The pictures of the rabbit hutch look great, and reading the reviews they all sound great. However, upon receiving the product, there were marks on the pieces of wood already made and dents. The instructions were terrible, had to re-make a few bits as they were that unclear. Having made plenty of flat pack furniture from IKEA instructions are not difficult to make coherent. The top which comes hinged already was not screwed in properly, so that when put together the screws were very loose and could not be tightened as the hole for the screws were made too large. The height per level is also not great, it is rather shallow in comparison to what the pictures illustrate it to be, would be better for the levels to be 10 - 15cm taller in height per level for the rabbits to have more room to move. Overall, I am disappointed in the quality of the cage, it is not an expensive hutch but nor is it a cheap hutch so did expect at the very least for it to arrive undamaged and with proper instructions.”

Helpful Report

Posted 6 years ago

“Arrived in good time, no complaints about service. The product however is a different story. The wood is flimsy, instructions are ridiculous and overall quality not great. This is not a chicken coop and run, it's a rabbit hutch. I have 4 hens and they would be cramped inside it. Save your money and buy something else the box was damaged and a piece of wood splintered.”

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Posted 6 years ago

“Easy to order. Item arrived quickly.”

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Posted 6 years ago

“Good product, well packaged. Added a couple of layers of paint and should last for years. Fast dispatch and delivered on time. Thanks Eggshell”

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Posted 6 years ago

“Happy with delivery time. The instructions that came with the hutch were terrible and not easy to decipher. Once put together it is a decent hutch, fit for purpose those did seem flimsy when putting together. The cover is well worth getting as offers some protection to the soft wood from the rain. Guinea pigs seem happy enough with more space and easy to clean.”

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Posted 6 years ago

“Coop arrived before estimated date which was great but no email to say when so we could have not been. Easy to put together and nice finish.”

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Posted 6 years ago

“Nice cage, very easy to put together by myself as someone with little knowledge. Rabbit seems quite content with her new crib!”

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Posted 6 years ago

“Great products and quick delivery!”

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Posted 6 years ago

“The hutch was nicely made but size very disappointing looks alot bigger on picture was ment to be 6ft long an measured in at 5ft 6half my daughter was very disappointed”

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Posted 6 years ago

“Rather poorly engineered chicken run which got blown over in a storm and fell apart because it's not really held together very well. It's taken me weeks to re-drill all the connection points and bolt them together securely so that we've now got a run that can be easily moved and holds together. I have to say that the after-sales service when we needed to re-order a damaged part was un-coordinated and a bit haphazard.”

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Posted 6 years ago

“Works well very pleased”

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Posted 6 years ago

“Easy to order and swift delivery. I am delighted with the quality/price and have very happy hens”

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Posted 6 years ago

“Really nice cage instructions not very clear but I guess that is flat pack ! We managed in the end !”

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Posted 6 years ago

“Delivery was quick. Coop is in OK condition, although one piece was not straight and needed rearranging. Automatic door opener worked for one day and then stopped. There is no return address or any form of delivery note. Customer services are useless and quite abrupt and rude via email. Chicken guard, who supplied the automatic opener were much more user friendly, rang to help find the problem and organised a new one to be delivered ASAP. Will never purchase from Eggshell again.”

Helpful Report

Posted 6 years ago

“Good quality little chicken coop.well make and look good in my garden.thanks😃”

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Posted 6 years ago

“I bought an Eggshell coop a few years ago and the quality was excellent, that coop is still going strong with no problems. I was disappointed the quality of the wood and size of the coop has has changed being a little smaller and much flimsier wood. Some pieces were broken on arrival as so flimsy. One perch rung holder was not put on, its only a bit of plywood which my husband made up and put on and also replaced other broken bits but it was a careless mistake. The roof opening is an improvement and I'm sure my chickens will be happy in their new home. Sometimes you just have to put up the price a little rather than cut corners with quality.”

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Posted 6 years ago

“All arrived on time (boxes a bit bashed!) all present, instructions clear, all worked well”

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Posted 6 years ago

“The brooder arrived very quickly and is just as described. Very pleased.”

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Posted 6 years ago

“Easy to put together, stylish & functional”

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Posted 6 years ago

Eggshell is rated 4.3 based on 1,005 reviews