Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.26

4.3 Rating 996 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hutch was nicely made but size very disappointing looks alot bigger on picture was ment to be 6ft long an measured in at 5ft 6half my daughter was very disappointed”

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Posted 5 years ago

“Rather poorly engineered chicken run which got blown over in a storm and fell apart because it's not really held together very well. It's taken me weeks to re-drill all the connection points and bolt them together securely so that we've now got a run that can be easily moved and holds together. I have to say that the after-sales service when we needed to re-order a damaged part was un-coordinated and a bit haphazard.”

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Posted 5 years ago

“Works well very pleased”

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Posted 5 years ago

“Easy to order and swift delivery. I am delighted with the quality/price and have very happy hens”

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Posted 5 years ago

“Really nice cage instructions not very clear but I guess that is flat pack ! We managed in the end !”

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Posted 5 years ago

“Delivery was quick. Coop is in OK condition, although one piece was not straight and needed rearranging. Automatic door opener worked for one day and then stopped. There is no return address or any form of delivery note. Customer services are useless and quite abrupt and rude via email. Chicken guard, who supplied the automatic opener were much more user friendly, rang to help find the problem and organised a new one to be delivered ASAP. Will never purchase from Eggshell again.”

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Posted 6 years ago

“Good quality little chicken coop.well make and look good in my garden.thanks😃”

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Posted 6 years ago

“I bought an Eggshell coop a few years ago and the quality was excellent, that coop is still going strong with no problems. I was disappointed the quality of the wood and size of the coop has has changed being a little smaller and much flimsier wood. Some pieces were broken on arrival as so flimsy. One perch rung holder was not put on, its only a bit of plywood which my husband made up and put on and also replaced other broken bits but it was a careless mistake. The roof opening is an improvement and I'm sure my chickens will be happy in their new home. Sometimes you just have to put up the price a little rather than cut corners with quality.”

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Posted 6 years ago

“All arrived on time (boxes a bit bashed!) all present, instructions clear, all worked well”

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Posted 6 years ago

“The brooder arrived very quickly and is just as described. Very pleased.”

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Posted 6 years ago

“Easy to put together, stylish & functional”

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Posted 6 years ago

“Item arrived totally damaged, no reply to my e mail then I was asked to unpack the very large item before getting a collection and refund. Very unhappy with product and service and still not had refund or collection. I could barely get back in box so not prepared to unpack it all.”

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Posted 6 years ago

“Arrived quickly and easy to assemble.”

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Posted 6 years ago

“Website easy to use. Very swift delivery. Unable to comment on hen house as not yet had an opportunity to open parcel and assemble it.”

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Posted 6 years ago

“Easy to assemble, seems sturdy although on the second night of use a fox attempted to break into the coop - didn’t manage to but did chew some wood off the door. Have now reinforced it with extra welded mesh Delivery was quick, overall very pleased with this coop”

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Posted 6 years ago

“Hutch is overall Nice to look at and meets standards - however I did not receive any locks so all 4 doors cannot be closed properly. Customer service is APPAULING with this company. Complained 5days ago via email with no response as of yet. Also rang the customer service number TWICE 5days ago to be hung up on BOTH times. Literally had to keep my guinea pigs on the upper level of the hutch and wedge a garden chair against the doors to keep them closed!!! Would never buy from here again purely due to the lack of customer service. Shame. UPDATE Customer service got worse when I didn’t think it could have. I eventually got a phone call & numerous emails asking to change my review (not to try and rectify the issue I had or the locks I didn’t receive) purely about changing the review. I eventually received my hutch locks 5 days after the phone call which was terrible considering they could have posted them first class and my guinea pigs could have been in a safer hutch days earlier!!!! The locks have been on the hutch 3days and one of them has actually snapped off - HOW CAN A LOCK SNAP IN HALF. So I am now down a lock AGAIN. Doesn’t keep the door closed securely at all. Never am I ever using this company again I’ve never experienced such chaos.”

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Posted 6 years ago

“I have just put my poultry run up today. If we had followed the instructions it would have been better, but as it was we had very little trouble. All the wire netting was cut to size to my surprise which made erection very straight forward. I am very happy with this run. Barry.”

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Posted 6 years ago

“Update - school has received the chicken house and our children and staff are very happy with it!”

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Posted 6 years ago

“Our new chicken house came, and unfortunately it was damaged on the nest box lid, but we kept it and used gaffer tape to fix it as we had already taken the old house out of the pen, and could not be arsed to send new one back, other than that, its a nice house.”

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Posted 6 years ago

“HOBBIT STYLE CHICKEN COOP OR RABBIT HUTCH Made from superior quality wood this BEAUTIFUL CURVED coop has an amazing number of features to keep chickens or other poultry providing years of top quality value. While this is a quirky little coop, it's quality is not that great. Bit flimsy in places, & one part of the main structure was split & had been stapled back together. Must have slipped past quality control :( A new part has been sent, but customer service was not that brilliant either. An ok coop, not as robust as I was expecting”

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Posted 6 years ago

Eggshell is rated 4.3 based on 996 reviews