Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 1,004 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy easy to put together great product”

Eggshell 5 star review on 20th October 2025

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Posted 1 month ago

“Replied to my first email within a day nothing since. Fast delivery”

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Posted 1 month ago

“Love the coup. Easy to install. My 11 year old son did it on his own. Hens are very happy!”

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Posted 2 months ago

“This is my second purchase from Eggshell, again they were excellent with their ordering system and delivery. I am sure that this purchase will be as satisfactory as the last. Thank you.”

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Posted 2 months ago

“I have not had this cage very long at all. My rabbits have 2 other cages as well but this one im really not that impressed with. They have chewed the doors already. This is not because bored as they have things in cage. The wood does not seem to be that strong. I thought by paying more I was getting better quality good but this isn't the case. Im not at all happy”

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Posted 2 months ago

Rabbits can chew hucthes please read this article https://www.thesprucepets.com/train-rabbit-not-to-chew-everything-1239292 let us know if we can assist you with anything !

Posted 2 months ago

“The house arrived quickly, is pretty solid, and wasn't too hard to assemble, though the components could be labelled better. The issue with this house is that if you attach the run as you are supposed to you cant get your hand in to shut the 'bedroom' door (any self respecting weasel or stoat can get in the run so the door needs shut where I live). When building the house you put two handles on either side which make it easy to move, but then you have to take two off from the side that you want the run to but up against, this makes it much harder to move the house part. It would be great if there was a hatch in the roof of the run to get your hand in to open and close the bedroom door, and if the run could be taken on and off easily for moving it around.”

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Posted 2 months ago

“Still not received the bird house! It was ordered on 25th a Friday, despatched on 28th Monday, and it's been sat in the depot since 30th. The courier says they still haven't received the items. I've contacted Eggshell 3 times for updates. I've been asked to review twice now, well if it ever arrives maybe I could!!!”

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Posted 3 months ago

Dear Suzanne , we are sorry for the late delivery, 95% of products are delivered on a next day service regards Eggshell

Posted 2 months ago

“Bought the 6ft Rabbit Hutch - The build quality and sturdiness of the item is questionable. The wood seems cheap and certain items had been damaged during manufacturing. The wood was also riddled with knot's which caused the wood to split when installing the screws. Would highly recommend not buying anything from this company.”

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Posted 3 months ago

Thank you for your feedback. We’re sorry to hear you weren’t happy with your experience. We did offer you a replacement hutch, and even to cover delivery costs to resolve the issue, but it seems none of the options met your expectations. While we always try our best to make things right, we understand we weren’t able to in your case. We appreciate all feedback — even when it’s negative — and we’ll continue working hard to improve where we can.

Posted 3 months ago

“Great service and communication. Fabulous website, would highly recommend.”

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Posted 4 months ago

“Fantastic site, amazing communication and super fast delivery. Thank you 😁”

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Posted 5 months ago

“Good price, the delivery was cheaper than competitors. Good overnight delivery.”

Eggshell 4 star review on 11th June 2025

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Posted 5 months ago

“Great service. Ordered on Wednesday, product was delivered 1pm following day. Was cheaper than competitors.”

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Posted 5 months ago

“Very happy especially the 3 little chicken Staff are very helpful and friendly Definitely use this company again”

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Posted 5 months ago

“Cheap quality products, cost not very cheap, would expect better that it is. Painting done not good, just one coat of paint very poor. I wouldn't recommend, would send it back but not bothered as have no time as working. Better buy fro Pets at Home cost cheaper and better quality ,wish I could do it then.”

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Posted 6 months ago

Hi Ludmila, Thank you for your feedback, and we're really sorry to hear you're disappointed with your purchase. We always aim to provide good value and quality, so it’s disappointing to learn we’ve missed the mark for you. If there’s anything we can do to help improve your experience, please do get in touch. We genuinely appreciate your input and hope we might have the chance to make things right. Best regards, The Eggshell Online Team

Posted 5 months ago

“Very quick delivery”

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Posted 7 months ago

“Fantastic l ordered at 11am the coup was delivered at 9am next day the coup was Very well made and was easy to erect thanks egg shell great job I'm very happy”

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Posted 9 months ago

“Easy to use website”

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Posted 9 months ago

“Easy to order and super fast delivery from a very pleasant driver who helped me lift it into the house.”

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Posted 9 months ago

“Really well thought out coop and run. We are impressed with the quality and the way it fits together. Chickens have not used it yet but I’m sure they’ll be impressed!”

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Posted 9 months ago

“First time I've used them.. really straightforward and accurate description and genuine product.”

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Posted 10 months ago

Eggshell is rated 4.3 based on 1,004 reviews