Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 977 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 977 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from the company as the chicken pen was ordered over the Christmas period. Instructions could be made clearer to read as diagrams on small side.”

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Posted 5 years ago

“Only 1 box out of 2 arrived. Second box was resent but didnt arrive. Stayed in waiting, nobody answered the calls ( courier or eggshell ). We paid £20 for the delivery and now have a very disappointed daughter as she cant get her xmas bunny.”

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Posted 5 years ago

“Excellent service, excellent product”

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Posted 5 years ago

“Eggshell delivery etc brilliant. Product could have been better, poor instructions and some wording to explain how to put the item together would assist. However once item assembled it is a good product!”

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Posted 5 years ago

“I guess you pay for what you get. Cheap Chinese import, nice design but very flimsy.”

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Posted 5 years ago

“Good product, value for money!”

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Posted 5 years ago

“Superb value for money excellent product”

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Posted 5 years ago

“Received on time good product however Very poor instructions, not clear at all.”

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Posted 5 years ago

“The chicken house and run were smaller than expected but still roomy enough for four hens. The wood used in construction is treated but will need regular treatment to prevent it from rotting, particularly at ground level. Putting it together was fairly quick and easy, taking two to three hours, but the detail in the plan was small and unclear, which would have made it difficult for someone who is not used to building from flat pack. The cover is worth having as it fits snuggly around the hen house, nesting box and run, keeping out cold winter winds. Overall, we are pretty satisfied with our hen house and run, particularly given its reasonably cheap cost compared with others on the market.”

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Posted 5 years ago

“I ordered over the phone and asked if two runs could be joined and was told they could be so I ordered two runs and a 'gertrude' coop, wheels and a chicken guard automatic door opener. They arrived well packaged but I discovered that you cant have the run and wheels to move onto fresh grass, the door opener prevents the run being fitted, the plastic anti rot feet are incompatible with the run and stupidly when you take them off the run interferes with the roof! when the run is in place it is very awkward struggle to open the door by hand.the design has not been thought through .. DO NOTBUY THE RUN IT IS INCOMPATIBLE WITH EVERYTHING ELSE DESPITE WHAT THEY SAY ON THE WEBSITE! coop works well on its own, but don't try to move it , the structure twists and distorts and broke the roof. My experience of the customer service is they are a complete shambles.”

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Posted 5 years ago

“Brilliant customer service and good quality hutch. It's true as they call you for a delivery day that suits you.. although Monday to Friday only but love the hutch and pets and kids are happy. Thank you Eggshell x”

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Posted 5 years ago

“Excellent value and quality hutch, delivered very promptly. Nice user friendly website.”

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Posted 5 years ago

“We ordered an XL rabbit hutch and are very pleased with the quality and speedy delivery. We also got a call within the hour and a nice gentlemen asked us for a delivery day our choice. The xl rabbit hutch is larger than the standard 5ft hutches and the wire looks stronger than the standard wire. 1 happy rabbit. thank you”

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Posted 5 years ago

“Excellent quick service with a quality product. Thank you. I shall definitely recommend Eggshell to others.”

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Posted 5 years ago

“We purchased an XL rabbit hutch six weeks ago, in that short space of time our rabbits have chewed it so badly that we can no longer use the hutch and have had to put them into their old one (fortunately we had kept it!). Eggshell sent us replacement doors but unfortunately that is no longer adequate as the hutch is so badly damaged in other areas. Eggshells response was that it is our fault for not keeping our rabbits entertained and they are chewing due to boredom. We have had our rabbits for three years and look after them well, they have gnaw sticks and plenty of treats, I find this insulting! Total waste of money, would not recommend.”

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Posted 5 years ago

“ordered a Buckingham chicken coop over the phone which arrived on time and happy with the overall product. received a call within minutes to confirm a convenient day for delivery. thanks”

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Posted 5 years ago

“I paid extra to have the chicken run delivered in two days and came after three, after numerous calls the answer was : the courier didn’t find the address! And after few more calls , I had the goods delivered but with damaged boxes and a post missing, not even bothered to call back ........”

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Posted 5 years ago

“Very prompt and very helpful. Really good customer care. Recommended.”

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Posted 5 years ago

“I purchased the Nelly with extra boxes and run and the automatic door opener in May this year. Since purchase this been a total disaster. The wiring dropped out of the chicken run (lost five chickens) The replacement part was sent (it was the wrong size). The chicken door automated opener worked well for around six weeks and then stopped. This was sent back to the company (chicken guard) at my cost and returned supposedly fixed. It lasted one week. There is no help or accountability. Since then the chicken guard hut (whilst in a sheltered position) has started to break. It has been a complete waste of over £600, whilst the reviews look positive and delivery of the original hut was prompt I cannot believe that there are not more appalling comments on line.”

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Posted 5 years ago

“Delivery was quick and efficient. The coop and run (although not fully assembled yet) are made with good quality fittings. So far very pleased with this and I'm sure my bantam silkies will love their new home.”

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Posted 5 years ago

Eggshell is rated 4.3 based on 977 reviews