Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,872 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good day. The only room for improvement is the cost of delivery which I feel is high. Due to an error that is entirely my fault I ordered the wrong colour lamp. I called into your *** office today to see if these could be exchanged. This is being done but I will have to pay again and get a refund from your web department. seems a bit longwinded. Regards ***”

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Posted 7 years ago

“Pleased with socket and well protected for transit. DPD were a day late, I almost had to cancel electrician but it arrived just in time.”

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Posted 7 years ago

“Totally satisfied so far”

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Posted 7 years ago

“excellent service and rapid delivery”

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Posted 7 years ago

“All arrived as ordered Ive started putting them up and they look clean, modern and bright (520 lm)”

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Posted 7 years ago

“Excellent order turn round and dispatch, spoiled by DPD's 24 hour service being delayed to 48 hours. Not Edwardes' fault but they need to know that the service they paid for was not delivered.”

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Posted 7 years ago

“Print button needed for the invoices.”

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Posted 7 years ago

“I could not have wish for a better service and the product was just what iask for. Just one thing package could have been better lamps was moving about inside the box.”

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Posted 7 years ago

“Quick to order quick to deliver order as requested Fine with pick up at local shop”

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Posted 7 years ago

“Your website, ordering process, confirmation of order, despatch information & final delivery all very good. I would have no hesitation recommending your services. Thank you. ***”

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Posted 7 years ago

“some times hard to log onto your site”

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Posted 7 years ago

“Very prompt Thankyou”

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Posted 7 years ago

“Good prices and a very speedy delivery. on this occasion I didn't have a high enough order to qualify for free shipping.”

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Posted 7 years ago

“Product exactly as per specification and delivered in a timely manner”

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Posted 7 years ago

“Very prompt and efficient online service, and helpful telephone support. Counter service slow by contrast.”

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Posted 7 years ago

“Great service, polite and professional. I only offer 4 stars as I followed advice on securing an item by ordering online. This meant having to pay a delivery fee even though I was going to collect over the counter. Not a big deal but would be great if there was an option to secure an item for a period of time at no additional cost.”

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Posted 7 years ago

“The Edwardes team, were quick to dispatch within 24 hrs, however upon release to the delivery agency, DPD, I was advised of two different delivery times on the following day, but when both times had passed and I had not received the purchases, I phoned the local DPD depot at 20:00 to find the items had been returned to the local depot as the van had broken down. These things happen, but would it not have been courteous for then to let me know either by e-mail/ phone so that I didn't waste my day waiting around unnecessarily for a delivery that was not going to happen.”

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Posted 7 years ago

“Good, quicke drlivery, Thanks”

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Posted 7 years ago

“1. Disappointed that ordered items not in stock, not available for 6-8 weeks. 2. Pleased that Informed of this promptly by telephone with explanation and offered alternative resolutions. Thanks, ***”

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Posted 7 years ago

“The overall service is very good. I did find the website a little difficult to manoeuvre around, however. Finding particular items using words contained within their descriptions produced "no results found", which was a little frustrating. Setting up an account was difficult, too. It is done in two phases - the second of which seems to require a password not entered in the first ! However, the overall service is very good. The products are top quality and delivery to distance is quick and efficient. Will definitely use Edwardes again and recommend them.”

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Posted 7 years ago

Edwardes Bros is rated 4.9 based on 14,872 reviews