Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 15,402 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 15,402 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my product. It was ordered 1month ago. I did not hear from you since.”

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Posted 1 week ago

“It has been over a month since I returned an item I ordered, and I still have not received my refund. Every time I contact the company, I am told not to worry and that the money will be credited back to my account, but after more than a month, I still have to keep calling and chasing my refund. I don’t think this is fair or acceptable. Unfortunately, because of this experience, I have not been satisfied with the service I received from this company.”

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Posted 1 month ago

“THIS Fan was perfect loved everything - but my ceiling has no wooden beams to attach it too -concreat- no refund -my fault apparently!”

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Posted 3 months ago

“Before I nought this rope light,I rang them to ask a few questions and also if it wad led which I was assured it was. When the rope light arrived.,upon checking it I found it was not Led it was normal tungsten rope light. I emailed them but they denied anyone there could recall speaking to me about it. They never fave me any options to return it.”

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Posted 10 months ago

“Ordered a Fluke15B multimeter form them on the 9/11/25 . They emailed me on the 10/11/25 to say they were out of stock ,but would send item on as soon as they had it back in stock.I have had no updates at all from them to date. It is only curtesy to keep your customer up to date with the progress of there delivery.”

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Posted 11 months ago

“Supplied me with counterfeit mk switches, replaced them but new switches had same faults and poor quality. Not blaming the supplier as i presume they had bought them in good faith, but was an expensive and time consuming affair.”

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Posted 1 year ago

“Didn't receive item, slow at getting back to you not helped in this situation”

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Posted 1 year ago

“Still waiting for delivery ordered 4 weeks ago”

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Posted 1 year ago

“Good service”

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Posted 2 years ago

“Product arrived on time, no problem but BIG BUT, the return and refund policy disappointing as returns on customers plus 20% handling charges applies. I can purchase same thing from others without any cost if change of mind. V. Disappointed”

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Posted 3 years ago

“Box was delivered to someone completely different to the address luckily the person in question opened the box and my invoice was inside. A half hour journey and a lot of thanks later to collect my items”

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Posted 3 years ago

“They sent wrong items”

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Posted 3 years ago

“Ordered 5 weeks ago- not arrived. No information from them.”

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Posted 3 years ago

“A radio-signal switch was delivered promptly, but it was the wrong item. Someone senior answered my email and said he would deal with it immediately. A driver turned up mid-morning the next day to collect the wrong item, but said he had no instructions for the correct delivery. The electricians were finishing the job that afternoon, so I emailed to stress, again, the urgency. The correct part arrived in the evening. The job was unfinished and the electricians had to come back two or three days later, at significant further expense. It appears that Edwardes Bros pass the goods over to an external delivery company but do nothing to track progress - even if they've made a mistake and know that this needs to be corrected urgently.”

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Posted 3 years ago

“I had expected you to sort the problem as a retailer. I am still awaiting a response from the manufacturer as you asked m to contact them. Still, the extractor fan problem is not resolved. have sent to them details and docs requested by them”

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Posted 3 years ago

“Price went up before I ordered by 10% then went back down after I ordered. Potential for customer thinking I conned them as they chose the product. How do I explain this to them?”

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Posted 3 years ago

“Paid my money no goods or updates I feel robbed”

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Posted 4 years ago

“Still waiting oder”

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Posted 4 years ago

“Ordered 3 time lag 20 minutes, and they work OK for 1 or 2 minutes but as soon as you turn the control to extend the time, they stay on all the time, they are useless, and company. Very disappointed and with company responce”

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Posted 4 years ago

“items not recieved!”

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Posted 4 years ago

Edwardes Bros is rated 4.9 based on 15,402 reviews