Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 15,048 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 15,048 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last order the one usb socked was broken as picker had dropped the box and not checked the contents…. All other deliveries ok….”

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Posted 3 days ago

“Didn't deliver my order next day as paid extra for. Then had to chase order got materials 4 days later and they didnt send matching brand of trunking as ordered.”

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Posted 1 month ago

“Website allowed me to place an order that could not be delivered.”

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Posted 3 months ago

“Ordered in time for pre- Christmas delivery - never arrived on time and had to retrofit other things to get customer sorted for Xmas - when it was delivered I had to spend 4 hours unpaid sorting out things - cost me 3 times more in money than the parts cost. Should have went elsewhere!”

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Posted 9 months ago

“I purchased a quantity of 12V 5W halogen capsule lamps recently. I received capsule lamps from 2 different manufacturers - some were BELL and some were SYLVANIA. The SYLVANIA ones are rated at 40 lumens and the BELL ones are rated at 50 lumens (i.e different brightnesses. This looks very odd when you have 12 lamps in the light fitting with varying brightnesses. Therefore I suppose I'll have to order another 20 to get all the lamps the same.”

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Posted 11 months ago

“Used Edwardes on line for years but recently their website software has changed. I use a Mac. Now, when I click 'Proceed to checkout' the 'Or pay with card' field has a 'Confirm email address' button which is greyed out. I cannot move beyond this. I recently had to place a big order with another wholesaler because I haven't got the time to call and listen to their staff scratching their heads. It's a shame because Edwardes are otherwise good.”

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Posted 1 year ago

“Steel electrcal box purchased New Arrived with corner damaged and rust underneath plastic product wrapping Pacing note signed as checked Not a good advert for the company”

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Posted 1 year ago

“order made 2 weeks ago and still waiting for delivery.”

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Posted 1 year ago

“DO NOT USE THIS COMPANY IF YOU WANT FAST DELIVERY. They advertise "next day delivery on all orders over £35" and "next day delivery if you order before 2pm" however the courier they use - DHL is completely useless. My first order with them was ordered late Tuesday afternoon so I expected that the order would arrive on Thursday. I had notification that the expected delivery date was Friday and after waiting in all day, nothing arrived, nor on Monday. After contacting Edwardes, it did arrive on Tuesday. My second order was ordered on a Monday before 2pm so I expected the next day. Each time I checked tracking it was being put off till the next day. Then I had notification that it had been delivered to a "Martin" on Thursday; it wasn't my house they delivered it to. On the Monday, with no notification it was going to be delivered, I found a note through my letterbox saying that there was no one home although I was home, so obviously the driver only knocked the door and did not use the door bell. I asked for it to be delivered the next day, then the next day, etc. After further calls to Edwardes, it eventually arrived on the following Tuesday - 15 days after ordering. Terrible service.”

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Posted 1 year ago

“I ordered my part based on the model number and the photograph which was identical to my part. However the delivered part partly matched the part number but looked completely different to the one I had. I connected the part which appears to be working OK.”

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Posted 2 years ago

“Still Awaiting Delivery of the Eaton MEM 4503GN 400amp Isolator.”

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Posted 2 years ago

“Some of the lamps supplied are the wrong colour. I will be returning these”

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Posted 2 years ago

“Sold me a door bell "kit" with no button. Had to fork out another £28 for a button. Now I can see that the product description likely came from the manufacturer, and the "kit" bit is some weird adapter no-one would ever need, but it is still the seller's responsibility to describe the product in s non-deceiving way.”

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Posted 2 years ago

“Most orders are in but recently some lights took over a month to arrive causing me to reorder from elsewhere to complete the job, they then ignored my emails asking to refund me and finally showed anyway. Then insisted I pay postage to return them.”

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Posted 2 years ago

“Products arrived ok, but one bulb Is not working properly. I sent an email approx 5 days ago asking advice, but have not received a response?”

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Posted 3 years ago

“My order is apparently delay by around 2 months. I understand that this can happen, but have heard nothing from Edwardes regarding either the dealt or progress.”

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Posted 3 years ago

“We're still waiting for our order of light bulbs after several weeks. I believe they are out of stock. However we were not kept uptodate, I have phoned once to find out what's happening”

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Posted 3 years ago

“Still haven’t received my order. Was contacted by Email once telling me the books would take seven days to arrive. That was almost 3 weeks ago. Itold him I would like a refund but I’ve heard nothing since.”

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Posted 3 years ago

“I have always purchased my aurora down lights from you and have had excellent 5 out of 5 service. But i recently purchased mem starter and fitted it only to find needed overload only to be told it was obsolete,why did you not tell me this when i purchased starter ,you said it was only one left on shelves?”

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Posted 3 years ago

“Goods not received yet”

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Posted 3 years ago

Edwardes Bros is rated 4.9 based on 15,048 reviews