Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order made 2 weeks ago and still waiting for delivery.”

Helpful Report

Posted 2 months ago

“DO NOT USE THIS COMPANY IF YOU WANT FAST DELIVERY. They advertise "next day delivery on all orders over £35" and "next day delivery if you order before 2pm" however the courier they use - DHL is completely useless. My first order with them was ordered late Tuesday afternoon so I expected that the order would arrive on Thursday. I had notification that the expected delivery date was Friday and after waiting in all day, nothing arrived, nor on Monday. After contacting Edwardes, it did arrive on Tuesday. My second order was ordered on a Monday before 2pm so I expected the next day. Each time I checked tracking it was being put off till the next day. Then I had notification that it had been delivered to a "Martin" on Thursday; it wasn't my house they delivered it to. On the Monday, with no notification it was going to be delivered, I found a note through my letterbox saying that there was no one home although I was home, so obviously the driver only knocked the door and did not use the door bell. I asked for it to be delivered the next day, then the next day, etc. After further calls to Edwardes, it eventually arrived on the following Tuesday - 15 days after ordering. Terrible service.”

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Posted 4 months ago

“I ordered my part based on the model number and the photograph which was identical to my part. However the delivered part partly matched the part number but looked completely different to the one I had. I connected the part which appears to be working OK.”

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Posted 9 months ago

“Still Awaiting Delivery of the Eaton MEM 4503GN 400amp Isolator.”

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Posted 9 months ago

“Some of the lamps supplied are the wrong colour. I will be returning these”

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Posted 1 year ago

“Sold me a door bell "kit" with no button. Had to fork out another £28 for a button. Now I can see that the product description likely came from the manufacturer, and the "kit" bit is some weird adapter no-one would ever need, but it is still the seller's responsibility to describe the product in s non-deceiving way.”

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Posted 1 year ago

“Most orders are in but recently some lights took over a month to arrive causing me to reorder from elsewhere to complete the job, they then ignored my emails asking to refund me and finally showed anyway. Then insisted I pay postage to return them.”

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Posted 1 year ago

“Products arrived ok, but one bulb Is not working properly. I sent an email approx 5 days ago asking advice, but have not received a response?”

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Posted 1 year ago

“My order is apparently delay by around 2 months. I understand that this can happen, but have heard nothing from Edwardes regarding either the dealt or progress.”

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Posted 1 year ago

“We're still waiting for our order of light bulbs after several weeks. I believe they are out of stock. However we were not kept uptodate, I have phoned once to find out what's happening”

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Posted 1 year ago

“Still haven’t received my order. Was contacted by Email once telling me the books would take seven days to arrive. That was almost 3 weeks ago. Itold him I would like a refund but I’ve heard nothing since.”

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Posted 2 years ago

“I have always purchased my aurora down lights from you and have had excellent 5 out of 5 service. But i recently purchased mem starter and fitted it only to find needed overload only to be told it was obsolete,why did you not tell me this when i purchased starter ,you said it was only one left on shelves?”

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Posted 2 years ago

“Goods not received yet”

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Posted 2 years ago

“Ordered a ceiling light’ but had to return it. There was no returns label and had to return it myself. It cost me £13.00 which I thought excessive.. I rang and spoke to someone but they said it was my responsibility to return the item. I certainly won’t be using this company again.”

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Posted 2 years ago

“Bought some mcbs which I brought in an original so that I got the right one.When I got to site ,I tried to fit them & found they were not correct by one letter. Went back a few days later when passing,same young guy who served me served me again,gave me some more ,which I thought this time would be correct.Went to site again & omg once again they were incorrect type. I then went back ,couldn’t find receipt as it was a week since buying them,I was made to buy some new ones ,again I brought an old mob ,which this time I checked to make sure ,so also my fault. The old ones then were thrown away ,waste of money but no apologies ,just took the money & we’re not bothered. Not great service at all. I now use City or TLC instead. Regards Martin.”

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Posted 2 years ago

“Ordered a ventilation fan which should have been delivered on 2nd working day after ordering, but I had to chase them up after 4 days and eventually received it on the 6th working day. Not a happy customer. To be fair to them they did deliver within 2 days after I chased the order, but customers should not have to call to query why something they have bought hasn't been sent!”

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Posted 2 years ago

“Never enough staff serving. I would hate to visit when it's busy !”

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Posted 2 years ago

“My delivery of over a dozen lights and bulbs turned up in a box about 30% bigger than the contents with no form of padding or protection inside to protect them in transit. By the time they reached me not only had the external box collapsed but several of the lights boxes had burst open and the lights were rattling around and had come apart inside. A full replacement order was dispatched for next day delivery, which turned up with 16 of the lamps missing from it. They were eventually dispatched and turned up a week after the original order was placed! The problem doesn't appear to be with customer service (or the quality of the products) but picking and packing need to sort their game out”

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Posted 2 years ago

“I have given only 2 stars for the following reasons; firstly, l could not quite figure out how much l was being charged for this single piece of metal channeling. As all that seemed be on the final bill was the postage. I received an email receipt but only for the postage. I really wasn’t sure exactly how much was being taken out of my bank. Nothing at all like eBay or Amazon. Then when the channeling arrived it was completely bent and buckled the packing was very poor, channeling was only wrapped in a plastic bag. So no, unlikely l will use this outfit again.”

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Posted 2 years ago

“Unfortunately a while after completing on-line order and paying I was informed that lights were out of stock. Much hassle for us. It appears that Edwards don’t have real time stock control in place so order fulfilment cannot be trusted.”

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Posted 2 years ago

Edwardes Bros is rated 4.8 based on 14,343 reviews