Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.81

4.8 Rating 1,511 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vladimir came within the slot specified, calling me before to make sure I was home. Friendly and professional. Explained all costs very clearly and walked through the job and what it involved step by step. Made many helpful recommendations. He got the job done efficiently. Will definitely use this company again. 5/5.”

Helpful Report

Posted 6 years ago

“A Domex, engineer arrived to look at my 6 month old Beko washing machine, he turned up took some photos of the outside of the machine and did not look inside the machine. What he failed to tell me was that my washing machine which was on a purpose built rock solid wooden platform would be out of guarantee if it was not directly on the floor. Especially once he’d taken and sent the photos to Beko without my consent. When I spoke to Customer Services Managerabout this practice. It became clear that he had no real interest in helping me and was only interested in telling me that my guarantee was void due to a technicality. Describing the wooden joiner made platform as a pallet, quite insulting to both me and my joiner. Very arrogant response, smart Alec! I have since had the Shock absorbers replaced for a nominal fee and the machine now works perfectly. Very quick easy and cheap repair to my £400 machine. I now have no guarantee which I’m really not worried about. Just relieved that I won’t be relying on Domex to help me in the future. Very disappointing service and Managerial attitude.”

Helpful Report

Posted 6 years ago

Dear Mr Brooker, You appliance is still under manufacturer's guarantee and Domex as an Approved Service Centre for Beko have to abide by the rules and instruction they provide. You machine had not been installed according to Beko's instructions and Beko had refused to cover this repair, period. You are right that the appliance only needed a pair of shock absorbers, which had gone faulty this quick as result of the improper installation. The fault with the glass of the door is merely as result of washing items of clothing with either zip and/or buckle which is evident from the scratches left on the glass (improper loading, again part of user manual) This was a great opportunity for you to see where your installation went wrong and what you need to do to rectify it and also identifying what else is wrong with your machine, all free of charge! Instead you view it as 3 star service from Domex e.g. shooting the messenger. Sadly, we can't go against Beko and we have to follow their instructions which in this case seem to disagree with and that's where this review should be address to! Graham R Domex

Posted 6 years ago

“Job Reference 18491239. Stan arrived within the specific timeline. Very friendly chap who worked in a very clean and tidy way which gives confidence that he is going to do a good job. Replacement elements were installed so we now have our oven operational in time for Christmas. Thanks Stan, Kam and Domex”

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Posted 6 years ago

“Sid was a great engineer. He realised the problems straight away. He is a credit to the company with his polite and courteous way of working and explaining everything.”

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Posted 6 years ago

“Sid arrived and did all the checks on the fridge and updated us to his progress. Very friendly helpful. Job Ref 18480632”

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Posted 6 years ago

“Repair man Venko, job no.18460902. Arrived well within time frame, very polite, jolly and professional. Repair done to good standard. Thank you”

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Posted 6 years ago

“Engineer Stan visited to fix a few problems with cooker.Was waiting for usual 5 minute visit and I have to order parts after waiting in half a days.So so surprised when problems fixed and explained. Very professional, friendly and efficient service. Thank you.”

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Posted 6 years ago

“Very helpful, thoughtful and knowledgeable engineer - Julius - very reassuring as a customer”

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Posted 6 years ago

“Great service, very friendly and polite engineer. Efficient service.”

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Posted 6 years ago

“Great service. Efficient and effective. The service engineer was very polite, timely and clearly well trained.”

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Posted 6 years ago

“Superb service. Engineer arrived early in the day and had the problem identified in minutes, and was fixed in half an hour. Job done !”

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Posted 6 years ago

“Very punctual ,courteous and polite and informative. Very happy with the service”

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Posted 6 years ago

“Engineer Alex-M arrived in very good time was clean and professional and fixed my fridge/freezer. He certainly knew his job.”

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Posted 6 years ago

“The customer service man was very polite, professional and explained everything clearly. I was very impressed with the service he provided. He was quick and efficient.”

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Posted 6 years ago

“The service engineer IVO turned up early and was pleasant and professional. The repair to my oven was quite quick.”

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Posted 6 years ago

“Great Service... Thank you Martin.”

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Posted 6 years ago

“Every part of the Domex experience was a joy, from booking the engineer online to the finished repair. Amazing service and incredible value, I cannot recommend Domex highly enough.”

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Posted 6 years ago

“This is the first time I have had to use the service. I received an initial call to provide me with a date and time when the engineer will be calling. On the day I was given a courtesy call to from the engineer to inform me that he was on his way and be would be arriving shortly. He was prompt and true to his word. The engineer (Ivo) was friendly, courteous and explained what the issue was and was able to fix the problem efficiently. He also answered a few questions about the appliance which was very helpful. Great service – would highly recommend!”

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Posted 6 years ago

“Quick and great service!”

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Posted 6 years ago

“The Engineer arrived promptly, along with another. Both introduced themselves and proceeded to place plastic shoe sheet on, which I informed was not necessary, but thank you. Alex carried out the following checks on the fridge and freezer sections, given my concerns. Alex and his colleague explained what I needed to do in order to maintain a healthy appliance and reassured me that my appliance was in full working order. Alex supplied a service note and pointed out all the relevant bits of information I would need should I experience any further problems. Very happy with the service I received today. Thank you Alex and your colleague.”

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Posted 6 years ago

Domex Appliance Services is rated 4.8 based on 1,511 reviews