“I must really commend the hackmart team for their smooth and professional work. It was only three days after I reached out to the team that my bitcoin was restored. I lost almost $5000 worth of bitcoins unexpectedly about a week ago. Woke up to an empty bitcoin wallet with no idea how the bitcoin left my wallet. I was almost losing it, I tried contacting several agencies to help me resolve this critical issues but it was to no avail. I went on with my research and found so many good reviews about Hackmart242@gmail.com. I followed my instincts and decided to keep in touch even while in doubts, they had it fixed in less than 3days. I recommend this business.
HACKMART242@GMAIL.COM”
Hello there!
Thank you for taking the time to share your positive experience with the Hackmart team. It's truly uplifting to hear how your difficult situation with the unexpected loss of bitcoins was resolved efficiently, restoring not only your digital assets but also your peace of mind.
While the issue you encountered isn't related to our services at Direct Unlocks, it's fantastic to see customer service excellence being recognized across different platforms. We are focused on providing stellar unlocking services for mobile devices and strive for the same level of customer satisfaction.
Should you ever need assistance with unlocking a phone or have any questions about our services, please do not hesitate to contact us. You are always welcome to reach out via our Live Support on your tracking page for personalized assistance with any matter concerning our unlocking services.
Warm regards and continued safe online practices to you!
“Total Scam. They take a fee to check if you phone can be unlocked.....then tell you they already have the unlock codes and ask for more money....then after 11 days they say oops sorry we lied, but you can't have your money back! You have been warned!”
Hello,
I'm really sorry to hear about your dissatisfaction with the process. It looks like there has been a bit of confusion regarding the service we provide. To clarify, the initial payment you made was for the Eligibility Check to ensure your phone can be unlocked. This check is essential and is standard for the unlocking process.
After the Eligibility Check, if your phone is eligible for unlocking, you would typically proceed to the Standard Unlock service for which there is an additional cost, as outlined clearly on the checkout page before any purchase is made.
I understand you're upset about the situation, especially with the wait and subsequent communication you received about not being able to unlock your Galaxy S23 Ultra with an unlocking code. As per our terms, in cases like this where the phone doesn't request an unlocking code, a Remote USB Unlock method is offered as an alternative solution.
Given that your payment for the Standard Unlock has already been refunded, we truly hope you consider using the Remote USB Unlock service to achieve the desired result for your Galaxy S23 Ultra. We apologize for any inconvenience and appreciate your understanding in this matter.
If you have any further concerns or queries, we're here to help.
Best regards,
Charlotte
“Don’t trust anyone it’s sad When your boyfriend is having love affairs with your best friend, i noticed my boyfriend is get too much closer with my friend Peter, my boyfriend chats now in private,her calls are in secret and he changed he phone password, I was wondering what going wrong, on till my sister introduced me to JOSE, who help me to hacked my boyfriend phone a need to touch her phone, in less than 27 hours after her phone was finally hacked, her messages coming into my phone instantly.
SUPPORT@HACKERSPYVILLE.COM”
Hello there!
I'm sorry to hear that you're experiencing concerns with your personal relationships, but it seems that there's been a mix-up. It sounds like you meant to contact a different service regarding personal matters, but you've reached us instead. We provide assistance with customer reviews and services related to unlocking phones, not issues regarding personal relationship conflicts or phone hacking services.
If you ever have any inquiries or need assistance with an unlocking service for your mobile device, please feel free to reach out. For the personal concerns you mentioned with your boyfriend and friend, it might be best to address these directly with the individuals involved or seek advice from a trusted confidant or professional counselor.
Take care and all the best.
“They take your money and then ghost you. Total scammers. I can't afford a new phone with my limited income so I thought it would be cheaper to unlock an older one. They are happy to steal money from low income people and not provide a service or give a refund. Really shady to steal from poor people. I would say to steer clear of this fake business.”
Hello,
We're genuinely sorry to hear about the trouble you've had with our service. We take these concerns very seriously. To assist you further and help resolve this issue, could you please provide your IMEI number or any order reference you received? This information is crucial to locate your order and address the specific issues you've experienced.
Our goal is to provide a satisfactory unlocking service, and if there has been any confusion or delay, we're eager to rectify that. Once we have your order details, we can check the status and ensure that your service is completed as promised.
We understand the importance of staying within a budget, and our intention is never to cause financial strain. We outline all costs at checkout and ensure customers are informed about the eligibility check followed by the unlocking payment structure.
Please use the Live Support feature on your tracking page so we can help resolve your problem swiftly. We're here to help and want to turn your experience around.
Kind regards,
Charlotte
“I saw this company on a Google search amd saw they had great reviews. I paid the INITIAL check fee, which they make it seems as if you're paying to get the unlock code. You then get a message to pay an additional fee for the unlock code. I felt uneasy, but I paid the additional fee because the phone I purchased online was locked to the carrier. I waited the 5 days, and the progress bar went to 99% and got a message saying that they are needing additional time. I emailed them 3 times, to which they never replied. I honestly wanted to leave a good rating for this company, but I feel that the majority of the positive reviews are fake. STAY AWAY FROM THIS COMPANY!!!!
ONCE THEY STICK BY THEIR WORD, I WILL UPDATE MY REVIEW....AS OF 3/7/2023, MY REVIEW STANDS AS SUCH”
Hello Quintrell Wallace,
I'm truly sorry to hear about the experience you've had with our service so far. It's concerning to hear that you've felt uneasy at any point, and we truly value your feedback and aim to address any concerns.
Regarding the payment process, I apologize if there was any confusion. Our initial fee is for the eligibility check to ensure your Galaxy S23 Ultra can be unlocked. As stated on our checkout page, after this check, an unlocking payment is needed to proceed with the actual unlock. We aim to be transparent with our fees and apologize if this wasn’t clear at any stage.
I understand that waiting for a resolution and not getting a timely response can be frustrating. Delays, although rare, can occur as per section 6.2 of our terms and conditions and we're committed to resolving your issue as swiftly as possible. Please rest assured that all customer reviews are genuine, and we strive to maintain a high standard of service. We're dedicated to turning your experience around.
Since you mentioned that your phone does not prompt for an unlocking code, the next step would be to use a Remote USB unlock, which is a service tailored for situations like yours.
I would be grateful if you could allow us the opportunity to resolve this matter to your satisfaction. Please get in touch with us to discuss next steps and let us assist you in completing your phone's unlocking process.
Kind regards,
Charlotte
“Total Scams...
Scams you to pay $28 USD to "unlocking eligibility checks" under fine prints.
Once you paid, They wil ask you for ADDITIONAL $84 USD to unlock your phone.
That is a total of $112... Highest I ever heard to network unlock a phone.”
Hello there,
Thank you for taking the time to share your concerns. It seems there's been some confusion regarding the costs associated with our service, and I'd like to clarify the process to ensure there are no misunderstandings moving forward.
Initially, the Eligibility Check fee is mentioned on the checkout page before you complete your purchase. This check is essential to determine if your phone can be unlocked based on various criteria such as network, blacklist status, and financial obligations with your carrier, among others. If your phone is eligible, the unlocking process will require an additional payment, which is the Unlocking Payment.
I understand that the total cost may seem higher than expected; however, our fees reflect the comprehensive service we offer, which includes official IMEI unlocking services that are intended to permanently unlock your phone. Our goal is to provide a reliable and legal unlocking service that meets your needs.
If your phone is currently awaiting the Unlocking Payment after passing the Eligibility Check, I encourage you to continue the process to fully unlock your device. Should you have any further questions or need assistance, please feel free to contact us through the Live Support on your tracking page. And remember, without the IMEI number or an order reference, it's challenging to address the specific issues or status of your order.
We are committed to making this experience as smooth as possible for you and appreciate the opportunity to address your concerns.
Kind regards,
Charlotte
“Over three years later and still waiting.
Requested a refund of my €110 numerous times.
Now I see they've changed the name of their company to "direct unlocks"”
Hello,
Thank you for reaching out. I'm sorry to hear that you've been waiting for quite some time. I'd like to help address your concerns regarding a refund. However, without an IMEI or order reference, I'm unable to look into your specific situation. For us to provide the most accurate assistance, could you please share your IMEI number or the order details?
In the meantime, please note that our Refund Policy outlines the conditions under which a refund may be provided. If your situation meets the criteria for a refund, rest assured that we will act according to the policy to rectify the issue.
Please also consider reaching out through the Live Support feature on your tracking page, as they can immediately assist with locating and reviewing your order to ensure a swift resolution.
We value your patience and look forward to resolving your issue.
Best regards,
Charlotte
Hi there,
I'm sorry to hear that you've had an unfavorable experience. Our intention is never to make anyone feel that their concerns are dismissed or unimportant. We aim to be transparent about our services and policies.
I understand that dealing with multiple payments can be frustrating. To clarify, the initial payment is for the Eligibility Check which confirms your phone can be unlocked, which is a necessary step in the process. If your phone is eligible, then an Unlocking Payment is required to proceed with the actual unlocking service.
If your status is awaiting payment and you're considering continuing the process, I would be glad to assist you with any information you might need. Completing the unlock could provide you with the freedom to use your phone as you wish across different networks.
Please let me know if there's any question or specific issue that I can help address. If you have your IMEI number, it would greatly assist us in looking into your order details.
If there's anything else you need clarification on, don't hesitate to get in touch or use the Live Support on your tracking page for immediate assistance.
Kind regards,
Charlotte
“After 1.5 month waiting them to unlock my device and many emails asking to cancel and refund and after I write review about this scam company they cancel my order and send email to me saying they give me refund as credit not to use in the future to unlock other device so I send 3 emails asking to refund my money and telling them i do not need to use any services from them again but they not answer and not refund
they really scam and fraud company take care of them and do not place any order with them”
Hello Hossam,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I understand that waiting for such an extended period without a satisfactory resolution can be disappointing.
While I regret to hear that your ZTE MU5001 was found to be 'Hard-Locked' and thus could not be unlocked by our standard service, I’d like to highlight that per our terms and conditions and refund policy, 'Hard-Locked' devices are indeed eligible for a refund in the form of a credit note, as outlined in sections 7.5 and 7.10 of our terms and conditions.
The credit note issued to you is our way of rectifying the situation and can be used against any future sim unlocking service with us. Should you decide to use it for a different device, we’re eager to ensure a smooth and successful process this time around.
I recognize that this is not the outcome you were hoping for, and I hope you might consider giving us another opportunity to serve you better. If you wish to discuss alternative resolutions, please get in touch with our customer support, and we’ll do our best to assist you further.
Once again, I apologize for any trouble we may have caused and thank you for your patience and understanding.
Best regards,
Charlotte
“It's a shame they became just a SCAM company... I used their service many years ago and it was cheap, fast and worked great. I needed to unlock another phone and decided to try them again just to discovery I got scammed. They will charge you 28.00. Then they will perfor a check list to see if everything is okay. After that they will ask you to make a "Final Payment" of 48.88 to Unlock (?!?!??!?!) the phone. So I lost $28.00 and learned my lesson.....”
Hello there,
I'm sorry to hear you've had a less than satisfactory experience recently. Let me clarify things for you: the initial payment you've made covers the Eligibility Check, which is an essential step to ensure that your phone can be unlocked. This part of the process is outlined on our checkout page prior to your purchase, as per our Terms and Conditions.
Once the Eligibility Check is complete, an additional Unlocking Payment is required to proceed with unlocking your phone. We understand the total cost might have come as a surprise, but please rest assured both these costs are upfront and part of the unlocking process.
It seems your order status is awaiting the final payment to continue with the unlocking process. We'd like to encourage you to complete this step so that we can unlock your phone and help improve your experience with us.
We value your past positive interactions with our service and would love the opportunity to resolve this situation. Please provide us with your IMEI number or use the Live Support feature in your tracking page so we can ensure your concerns are addressed promptly.
We look forward to assisting you and turning your experience around.
Best regards,
Charlotte
“I have order with this fraud site directunlocks.com and for more than month not unlock my device and when asking to refund they only answer wait and extend the timer more 7 days and not refund
I send more than 10 emails asking to cancel and refund as they not unlock my device but the answer is always wait
also when you place order they asking for pay the order then after you pay they will asking you more to pay to unlock your device
they really bad and big fraud and fake service”
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
Posted 1 year ago
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
“Very bad experience. When their system doesn't work they don't refund you. They don't even answer when you try yo reach them by mail and I try many time. Just wasteful and unworthy. Probably a scam...
Très mauvaise expérience. N'utiliser pas leur service. L'outil n'a pas fonctionné et impossible de les joindre pour un remboursement malgré plusieurs relances. C'est probablement une arnaque...”
Bonjour, je suis vraiment désolé d'apprendre les problèmes que vous avez rencontrés avec notre service et les désagréments que cela a causés. La satisfaction du client est extrêmement importante pour nous et nous nous efforçons de résoudre tout problème rapidement. Concernant les remboursements, comme indiqué dans notre politique de remboursement, il existe certaines conditions dans lesquelles les remboursements sont accordés. Par exemple, des codes de déverrouillage incorrects ou un échec de nos services Premium donnent droit à un remboursement. Cependant, je comprends que vous ayez rencontré des difficultés à joindre notre équipe d'assistance, ce qui est préoccupant, et j'aimerais m'assurer que votre problème est résolu. Pour vous aider davantage et comprendre pourquoi l'outil n'a pas fonctionné pour vous, il est essentiel d'avoir les détails de votre commande, notamment le numéro IMEI. Sans ces informations, il nous est difficile d'identifier votre commande et de comprendre exactement ce qui n'a pas fonctionné. Je vous encourage à utiliser l'option Live Support sur votre page de suivi pour une assistance en temps réel. Notre équipe est impatiente de résoudre votre problème et de vous guider à travers toutes les étapes nécessaires pour garantir un résultat plus positif. Encore une fois, je m'excuse pour toute frustration que vous avez ressentie. Veuillez nous contacter via Live Support afin que nous puissions répondre directement à vos préoccupations. Cordialement, Charlotte
“Scam!!! This company falsely claims to be working on your unlock, but just take your money!!
DO NOT USE THIS WEBSITE!!
THE POSITIVE REVIEWS ARE FAKE TO GET BUSINESS”
Hello,
I'm genuinely sorry to hear you feel this way and that your experience has not met your expectations. I assure you that our team works diligently to provide legitimate unlocking services, and customer satisfaction is a top priority for us. If there's any specific issue you're facing or if there is any confusion regarding the process, I'm here to help clarify.
Regarding the unlocking process, please understand that our service involves an eligibility check followed by an unlocking payment, as outlined on our checkout page. If your order is awaiting the unlocking payment, we encourage you to proceed to ensure the completion of your phone's unlock.
We value your feedback and would like to learn more about the problems you've encountered to seek a resolution. If you'd be willing to share more details or have any questions about the process, please don't hesitate to reach out to our Live Support through your tracking page, so we can address your concerns more effectively.
If you have an order with us, could you please provide the IMEI number? Without the IMEI or a reference, it's challenging to address specific concerns, but we're ready to assist you as soon as we have the necessary information.
Kind regards,
Charlotte
“I was in a hurry to get my iPhone 11 unlocked and was looking online came across this site which seemed totally legit, well I paid $28 on February 10th for the eligibility check not knowing I’d have to pay more money out, once it came back a minute later they could unlock it they charged me another $42 to start the unlock. I did everything I could on my end now I’m sitting here with no extra money and I’m still without use of that phone. After looking into this so called company I realize that this was more likely a scam just to get my money. Whatever you do, DO NOT use the bum’s they aren’t here to help they are only a bunch of scammers. I wish there was a way to get rid of them. I’d definitely make sure they didn’t take anyone else’s hard earned money.”
Hello,
Thank you for leaving your review, and I'm sorry to hear about the frustrations you've experienced with the unlocking process of your iPhone 11. I want to assure you that our intention is always to provide a transparent service and it's distressing to hear you've felt otherwise.
Regarding the charges, it's standard for our service to first conduct an Eligibility Check to ensure your phone can be unlocked, which is the initial $28 payment you made. Once eligibility is confirmed, the actual unlocking process requires further work and this is why the additional $42 was necessary as you experienced on February 10th. All costs and steps are outlined on our checkout page before any payment is made to ensure that our customers are fully aware of the service process.
If you've completed your part and are awaiting the final unlock, I would like to help move things along for you. If your order status is still awaiting payment, it sounds like the final stage might still be pending, and I encourage you to complete the process so we can get your phone unlocked and fully functional for you.
Without your IMEI, I'm unable to directly address your order, but I highly suggest using the Live Support feature in your tracking page to get real-time assistance and resolution to the problem. Our team is keen to assist you and make sure you're able to use your phone as soon as possible.
If there is anything more I can do to improve your experience, please let me know. We're here to ensure that you receive the service you've paid for and are satisfied with the outcome.
Best regards,
Charlotte
“Criminals liars and fat mouths! I am so disgusted by these people and how they are even still doing this to people. After nearly $100 I still don’t have an unlocked phone or an answer or anyone to even speak to. I guess that maybe in 45 days I’ll get my money back from my card company which shouldn’t even have to go through the trouble. All I know is if it were me doing this on the Internet, I would be indicted by morning! Cuffs for everyone! Total trash who’s mom’s were probably total trash!”
Hello Dennis,
I'm truly sorry to hear about the frustration and disappointment you've experienced. We absolutely value your feedback and take it seriously, as our goal is to provide trusted and satisfactory services to all our customers.
I understand that you have been refunded the £35.00 for the Standard Unlock, and I would like to reassure you that your concerns are being addressed with utmost priority. We aim to resolve issues and any misunderstandings as quickly as possible. Our team is committed to providing assistance and making sure that customers have a clear understanding of the process and the current status of their orders.
For your iPhone 14 Pro, it seems like there have been some complications with the unlocking process. Since the status is "Already Refunded," it indicates that we have taken steps to resolve part of the issue financially. If your iPhone meets the necessary criteria, we may still be able to assist you in the unlocking process, moving forward from where things stand.
Please know that we are here to help you through each step and to improve your experience with us. We would appreciate the opportunity to discuss this further and find a suitable resolution for you.
Best regards,
Charlotte
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. I would like to assure you that the unlocking process involves an initial Eligibility Check followed by an actual Unlocking Payment. All our costs should have been clearly outlined on the checkout page prior to the completion of your purchase.
Regarding the status of your unlock and the difficulties in communication, I'd like to help resolve this as quickly as possible. Could you please provide me with the IMEI number of your phone so I can look into your order? Without this information, I'm unable to address your specific concerns.
To expedite the resolution, I also suggest using the Live Support feature on your tracking page – our team can then directly assist with any issues related to your order.
I'm here to make sure we get this sorted out for you, so please let me know your IMEI number or use the Live Support option at your earliest convenience.
Thank you for bringing this to our attention, and I look forward to resolving this promptly.
“This is a total scam. After two payments totaling about €100, they did not unlock my phone in several months, did not respond at all to my several emails (ecxept for one automatically created general response, without actual content), and still had the audacity to challenge my credit card dispute and even blatantly lie in their (clearly automated) response to it! It seems clear that this scam just collects the money of people who do not have the time or energy to properly complain and raise dispute about it.
This is one of the worst rip-off-schemes I have ever come accross with; everyone stay away! And You guys behind Directunlocks, SHAME on You!”
Hello,
I'm very sorry to hear about the inconvenience and frustration you've experienced. We always aim for a smooth and efficient unlocking process, and it appears we have not lived up to those standards in your case.
Regarding the emails, please be assured that we strive to answer all customer communications promptly and thoroughly, and it concerns us that you felt your response was automated and lacked substance. Sometimes high volumes can lead to delays, but we do take customer feedback seriously and are always looking for ways to improve communication.
As for the payments, the initial cost covers the eligibility check required for all phones, which is outlined on the checkout page before purchase. If an unlocking payment is still pending, it may be due to the initial eligibility check results. To assist you further and resolve this matter to your satisfaction, the order status and all related information need to be reviewed.
Unfortunately, without your IMEI number or order reference, I cannot access your case details. Can you please provide this information or use the live support on your tracking page? Our team will then be able to assist you more effectively.
Again, I sincerely apologize for any inconvenience and thank you for your patience. We are here to help and want to make things right.
Best regards,
Charlotte
“Direct Unlocks starts out by saying its only 28$ but on close reading that is just an eligibility check. Makes sense I guess. After they tell you it will be 6 hours to unlock and you pay another 45$ to start the process the time frame immediately jumps up to 4 days. After 4 days comes and goes they apologize for the delay and say its going to be a little while longer and the wait goes up to 7 days this time. After this 7 days is up they assure me that they are now prioritizing my case it will be resolved in a few short days. As of now I am another 7 days past this new deadline bringing up the total to 18 days without an unlocked phone and 73$ lighter. Not the most impressive or helpful service I have received to date.”
Hi there,
Thank you for sharing your feedback with us, and I'm truly sorry to hear about the delays you've experienced in unlocking your phone. We understand how important it is for you to have your device unlocked in a timely manner, especially after paying for the service.
The initial payment of $28 is for the eligibility check which is a necessary step to ensure that your phone can be unlocked. As outlined in our terms and conditions:
> "3.1 All of the services offered on this website are entirely legal in Europe and North America."
The additional $45 unlocking charge is initiated once eligibility is confirmed and the process starts as mentioned in the description of the service.
We aim to meet the estimated delivery times, but sometimes delays can happen due to a variety of factors outside of our control, and we understand how frustrating that can be. We do, however, prioritize cases that go beyond their expected timeframe to ensure they are resolved as quickly as possible.
We truly appreciate your patience and would love the opportunity to make things right for you. If you could provide your IMEI number, I'll be able to check the status of your unlock and provide you with an update.
If there are any further concerns or something more we can assist you with, please reach out to us through Live Support on your tracking page for immediate assistance.
We're committed to your satisfaction and hope to resolve this to your expectations soon.
Best regards,
Charlotte
“This company advertised 6 hour unlocks then after you pay one fee it comes back and says 8 days to unlock and you have to pay another fee to continue unlock and then when they don't unlock your phone after 8 days of waiting they won't refund your money and stop replying to emails. It's another online unlock scam don't waste your time or money with these crooks”
Hello,
I'm really sorry to hear about your experience and any confusion caused. The delivery times we provide are based on previous statistics and are intended as a guideline rather than a guaranteed timeframe, as mentioned in our terms (6.1). It’s also important to note that the unlocking process involves two stages: an Eligibility Check and the actual Unlocking Payment, which are outlined on our checkout page before the purchase is finalized (7.3).
I understand it can be frustrating, but I assure you our aim is to provide a quality service, not to mislead our customers. I'd be happy to look into this further for you. For me to access your order details and assist you effectively, could you please provide your IMEI number? That way, I can check on the status of your unlock and find the best solution for you.
You can also reach out to our Live Support on your tracking page for immediate assistance. We really appreciate your patience and look forward to resolving this matter to your satisfaction.
Best regards,
Charlotte
“After paying what they initially asked for they kept asking for more money... Ended up paying $97 and they finally said they cannot unlock the phone and they cannot refund my money, instead these people offer me a credit to unlock other phones. Wrote two emails (*******@directunlocks.com) never answered. These people are internet Scammers and shout be reported.”
Hello,
Thank you for getting in touch and sharing your concerns. I’m genuinely sorry to hear about the frustration you’ve experienced with the unlocking process for your Motorola G Pure. I understand how disappointing it can be when things don’t go as expected, and I'm here to help clarify the situation and support you in the next steps.
You've mentioned making payments for the Eligibility Check and the Standard Unlock, and it seems the order status is indicating "Hard-Locked." As per our terms, when a phone is hard-locked, meaning it cannot be unlocked using codes, we cannot offer a cash refund but instead issue a credit note. This credit can be used towards any future unlocking services, providing you with flexibility for different devices.
Since your Motorola G Pure did not request an unlocking code, a Remote USB Unlock service would indeed be the next step. However, as you've already received a credit note, you can apply this credit to the Remote USB Unlock service to proceed with the unlocking process.
I understand that this may not have been the outcome you were expecting, but our aim is to work with you to ensure your device is unlocked. If you'd like to go ahead with the Remote USB Unlock or have another device in mind, I'd be happy to assist you in utilizing your credit.
Regarding your emails, I apologize for any delay in response – our support team works hard to reply to customer queries as quickly as possible. I will ensure your emails are looked into promptly, and we'll strive to address any remaining issues or questions you have.
Your experience is important to us, and we appreciate your patience as we work through this together. If there’s anything else I can do for you, please don’t hesitate to reach out.
Kind regards,
Charlotte
