“Your service is flawed you took my money all it did was buffer for a couple of hours and said that it could take up to 7 days to unlock. I went to Xfinity and they fixed the problem your service did not work.”
Hi — I’m sorry this was frustrating. I can see your order (placed Oct 25, 2025) shows Unlock Complete and your codes: NCK = 9207031860924964 MCK = 5758042053151839.
Quick steps to finish the unlock:
- Insert a non‑AT&T (incompatible) SIM and power on the phone.
- When prompted for a network unlock code, enter the NCK.
- If it later asks for SPCK/MCK, enter the MCK.
(As our T&Cs state: "8.1 ... Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions.")
If your phone didn’t prompt for a code, try a different incompatible SIM — "7.4 An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." If it still doesn’t prompt, the device may need a Remote USB unlock instead.
If you’d like, reply here and I’ll walk you through the prompts step‑by‑step so we can get this sorted quickly.
Hi — sorry to hear your iPhone 14 is still showing as SIM locked after payment. I can help.
First please try this official step we sent with completion: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — did you do that while the phone was on the non‑original/target SIM?
Your order shows as "Unlock Complete" (placed Oct 25, 2025). If that step didn’t work, please reply with:
- Your order number (or confirm the email used)
- Your IMEI
- Which SIM/carrier you’re testing with (T‑Mobile USA?)
Note: if the device is iCloud Activation Locked, we cannot make the SIM usable — as our policy states, "Sim unlocks won't be refunded if the device is unusable due to Activation Lock." If that’s the case I’ll explain next steps.
Send the details and I’ll re-check and escalate right away. — Charlotte
Hola, gracias por tus comentarios. Lamento que tengas problemas con el bloqueo de tu teléfono. Nuestros registros muestran que el desbloqueo se completó correctamente y, por lo general, un iPhone permanece desbloqueado después del proceso. Sin embargo, a veces, una actualización de software o un restablecimiento pueden hacer que parezca que se ha vuelto a bloquear. Nos gustaría ayudarte a resolver este problema. ¿Podrías contactar con nuestro equipo de soporte para que podamos ayudarte? Agradecemos tu paciencia y queremos asegurarnos de que todo salga bien.
“No cumplen, no desbloquearon mi iPhone y como a ellos les salió completado, nisiquiera me devuelven mi dinero. Son unos estafadores que no cumplen . No hagan nada con estas personas te quitan el dinero aparte duran más de lo normal y dicen que te desbloquearon y no hacen nada”
Hola Simon, lamento mucho escuchar sobre tu experiencia. Sin embargo, puedo confirmar que el estado de tu pedido muestra "Desbloqueo completo", lo que significa que el proceso de desbloqueo se completó correctamente. Si aún tienes problemas después de esto, asegúrate de verificar que tu teléfono sea compatible con la nueva red y que no esté bloqueado o en la lista negra. Es importante seguir los procedimientos de desbloqueo estándar que se mencionan en nuestras instrucciones. Agradecemos tu comprensión y, si hay algo más específico con lo que te gustaría que te ayude, ¡házmelo saber!
Hi Carolina,
I understand your frustration and I'm here to help! Since your order status is "Unlock Complete," that generally means the unlock process has been finalized. If you're still having trouble using your iPhone 13 Pro Max, please make sure to follow the instructions provided in the email regarding reconnecting to Wi-Fi and restarting your phone.
If you're still encountering issues, feel free to reach out for further assistance. We're here to ensure you get the perfect unlocking experience!
Thank you for your patience!
Best,
Charlotte
“Scam site. Very deceptive tactics to get first payment then ask for another fifty.
Send you verification it is unlocked but phone says sim locked. No refund. Had to dispute fraud with bank. Got refund. Owners name is Jody sanders. Very scammy websites he has. All of them. If there is no customer support most times it’s a scam.
Update was told immediately after uploading this review that I would be reimbursed if I changed my review. So I’ve done so. Im sure I won’t get the refund. My bank already covered it for yall. Thanks!”
Hi Johnny,
I’m really sorry to hear about your experience. I understand how frustrating it must be to feel misled. Just to clarify, the charges you've encountered, including the $28.99 for the Eligibility Check and the $50 for the Standard Unlock, are standard and clearly outlined on our checkout page.
Since your order status is "Unlock Complete," the next step is to ensure that the unlock process was done correctly on your device. Please make sure to follow the instructions provided in your confirmation email.
If you still face issues with the SIM lock, I encourage you to reach out so we can help troubleshoot this together. We’re here to assist you!
Best,
Charlotte
“Direct unlock doesn’t disclose all fees up front. I thought it was $38, then after 5 minutes of checking they said everything was fine and asked for $50. Felt like a scam and I lost trust.
Further, they said everything was ok on the account and they could unlock it. In fact ATT said they couldn’t unlock the account. There was something odd about if. So I suggest you beware when using this service.”
Hi Dane,
I’m sorry to hear about your concerns! I understand how important it is to feel secure when making a purchase. To clarify, your payment of $28.99 was for the Standard Unlock, and the checkout page does outline all costs before you confirm your order, including the required eligibility check and any unlocking fees.
I see your order status is "Unlock Complete," which means we have successfully processed your unlock request. If AT&T has further information, I recommend reconfirming with them, as we rely on their data for unlocking eligibility.
If you have any questions or need help with the next steps, feel free to reach out! We're here for you.
Best,
Charlotte
“J'ai payé 77,99$ pour le déverrouillage de mon Samsung Galaxy S21 Ultra mais ce n'est jamais fait et on m'a remboursé par note de crédit pas sur m'a carte bancaire. J'ai essayé de leur dire pour qu'ils le créditent sur ma carte mais ils ont refusé.
Et après ça vous voulez me pousser à mentir sur les commentaires pour 10$.”
Bonjour Mouhamadou Ka, je suis désolé d'apprendre votre expérience avec votre Samsung Galaxy S21 Ultra. Je comprends à quel point cela doit être frustrant, notamment concernant le mode de paiement de votre remboursement. Notre politique stipule que les notes de crédit peuvent être utilisées pour des services futurs, mais nous ne pouvons pas fournir de remboursement en espèces dans certaines situations, ce qui peut expliquer pourquoi la demande a été refusée. Si vous êtes prêt à réessayer, je serais ravi de vous aider à trouver un service adapté à vos besoins ! Merci de votre compréhension et j'espère pouvoir vous aider davantage.
Cześć Marcin, przykro mi, że czujesz się rozczarowany. Widzę, że pomyślnie ukończyłeś proces odblokowania iPhone'a SE 2020 z nami! Jeśli masz problemy z połączeniem się z nową siecią, upewnij się, że urządzenie działa prawidłowo i spróbuj je ponownie uruchomić lub połączyć się z Wi-Fi zgodnie z naszymi instrukcjami odblokowywania. Jeśli potrzebujesz pomocy w czymś konkretnym, daj mi znać, a chętnie Ci pomogę!
“It didn’t go as quick as it was advertised (took me around 20-30min) and I had to turn off and on my phone
There is some hidden fees that are not disclosed before the diagnosis
Eventually after I am not sure it worked as I still cannot install/use the eSIM I bought on my eSIM compatible iPhone
Disappointed”
Hi Stephanie,
I appreciate your feedback and I'm sorry to hear your experience wasn't as smooth as expected. The unlocking process can sometimes take a bit longer, and I understand how frustrating that can be.
Regarding the fees, all costs, including the €13.49 for the Eligibility Check and the €33 for the Standard Unlock, are outlined on the checkout page prior to your purchase.
Since your order status shows "Unlock Complete," it seems the unlock was successful. If you're having trouble with the eSIM, please ensure that your iPhone is correctly set up to support it. Sometimes it requires a little adjustment, like checking your carrier settings or ensuring that your device is updated.
If you have any specific errors or issues, I'd love to help you troubleshoot further! Your satisfaction is important to us.
Best,
Charlotte
Posted 11 months ago
Hi Stephanie,
I appreciate your feedback and I'm sorry to hear your experience wasn't as smooth as expected. The unlocking process can sometimes take a bit longer, and I understand how frustrating that can be.
Since your order status shows "Unlock Complete," it seems the unlock was successful. If you're having trouble with the eSIM, please ensure that your iPhone is correctly set up to support it. Sometimes it requires a little adjustment, like checking your carrier settings or ensuring that your device is updated.
If you have any specific errors or issues, I'd love to help you troubleshoot further! Your satisfaction is important to us.
Best,
Charlotte
Bonjour De Miranda, je comprends votre frustration concernant le statut de déverrouillage de votre iPhone 14. Vous avez terminé avec succès votre vérification d'éligibilité et votre déverrouillage standard, et le statut de votre commande indique « Déverrouillage terminé ». Cela signifie généralement que le processus de déverrouillage a été finalisé de notre côté. Veuillez vous assurer que vous suivez les instructions de déverrouillage correctes pour votre appareil. Parfois, des problèmes peuvent survenir à cause de la carte SIM ou des paramètres du téléphone. Vous souhaiterez peut-être également confirmer que l'appareil est compatible avec le réseau que vous essayez d'utiliser. Si le déverrouillage ne fonctionne toujours pas comme prévu, je vous recommande de vérifier si tout est correctement configuré ou de nous contacter pour obtenir de l'aide. Nous sommes là pour vous aider ! Merci pour votre patience !
“I paid the $80 to unlock my iPad that was T-Mobile locked, they sent me a confirmation that it was unlocked, but according to Verizon and my iPad, it is still locked by T-Mobile. I tried to contact their live support where they messaged me once and never replied again. I have messaged them numerous times over a 3 day period and no more responses yet. Definitely feeling like this is a scam.”
“they didn’t unlocked my iPhone all. false advertisement also they never mentioned an extra $50 fee to completely unlock …. Also this company sent me a email so I can get a refund but I asked for it they can’t find my email or that I paid I have receipts and email they charged me and now they can’t find it scam . I really would like a refund my iPhone I can’t use my SIM card”
Hi Elizabeth,
I'm sorry to hear you're feeling frustrated. I understand how important it is for you to unlock your iPhone 6S Plus smoothly. To clarify, the $28.99 you paid was for the Standard Unlock. All costs, including the possibility of a Premium Service, were outlined on the checkout page before your purchase.
Sometimes, certain phones may require that extra payment based on specific criteria. Since your order status shows "Unlock Complete," it sounds like we've successfully completed the unlocking process!
If you're experiencing any issues with using your phone after unlocking, please reach out, and we can assist you further. We’re here to help, and I appreciate your understanding!
Best,
Charlotte
Olá Daniela, lamento saber que você está tendo dificuldades com o processo de desbloqueio. Vejo que o status do seu pedido está marcado como "Desbloqueio concluído", o que significa que o processo de desbloqueio foi bem-sucedido. Se você não recebeu os detalhes do desbloqueio ou se não estiver funcionando como esperado, sinta-se à vontade para entrar em contato conosco diretamente. Estamos aqui para ajudar você em quaisquer etapas adicionais necessárias para concluir o desbloqueio com sucesso! Agradecemos sua paciência e deixe-nos saber como podemos ajudar mais!
“The process took over a week, but the unlock was successful. Extremely happy with the outcome and the information along the way.
Minus one star for how hidden away the fact the first charge is secretly just an Eligibility Check and an additional fee is required for the actual unlock.
Minus 3 more stars for how after my unlock they bribed me for a review offering a £10.00 refund. However after leaving a review they did not give me my refund and when I contacted support about the issue they just ghosted me.”
Hi there! 🌟
Thank you so much for your feedback! I'm thrilled to hear that the unlock was successful and that you're happy with the outcome. Regarding the charges, I completely understand where you're coming from. We highlight that the initial £23.99 is for the Eligibility Check, and the unlock payment of £38 follows after. I appreciate your patience throughout the process!
If you have any questions or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 13! 📱✨
Hola Rocio, lamento que te sientas así con respecto a tu experiencia. Veo que has realizado los pagos para la verificación de elegibilidad y el desbloqueo estándar, y el estado de tu pedido aparece como "Desbloqueo completo" con el código de desbloqueo proporcionado como "55185134". En algunos casos, si tu teléfono no solicita el código de desbloqueo cuando usas una tarjeta SIM diferente, puede ser necesario un desbloqueo USB remoto, que tiene un costo adicional. Esta es una parte estándar de nuestro proceso y se describe durante el pago. Si hay algo específico sobre lo que no estás segura o necesitas ayuda, házmelo saber. ¡Estoy aquí para ayudarte! Saludos cordiales, Charlotte
Hi George Jr.,
Thank you for your feedback! I'm thrilled to hear that your iPhone SE unlock status is marked as "Unlock Complete!" It looks like you've successfully completed the process after your $28.99 Standard Unlock payment.
If there’s anything you’re unsure about or if you need further assistance, feel free to ask. We’re here to help you enjoy your unlocked phone to the fullest!
Best regards,
Charlotte
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