“Not happy with this company first of you pay £14.99 thinking thats it .Then they hit you will another £30 to unlock so stupidly i did this and took nearly 3 days to get the unlock code but in this time I got the codes for free direct from ee in 5 minutes. I asked for a refund of just the £30 with in 1 hour of making the purchase which they told me I would get if it was before they sent the codes after a few days they have completely ignored me and now wont reply to any of my messages its a scam please don't waste your money”
Hi — Charlotte here. I’m really sorry for the delay and the frustration this caused.
I can see your order (placed 23 Jan 2026) is marked “Unlock Complete” and your unlock code was delivered: 6949758415792515. As our Terms state, “Non-iPhones: entering the unlocking codes provided in accordance with the email instructions” (T&C 8.1). Also, our Refund Policy notes that “Already Unlocked phones: No refund if you order an unlock for an already unlocked phone” and “Eligibility Check: These checks are non-refundable.”
I can help right away with step‑by‑step instructions to enter the code, or — if your S9 does not prompt for an unlock code when a non-EE SIM is inserted — we can apply a credit note toward a Remote USB unlock. Which would you prefer?
Hi — I’m sorry you’re having trouble. I can see your order (placed Jan 27, 2026) is showing as "Unlock Complete."
Please follow the iPhone finishing steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — connect to Wi‑Fi, fully power the phone off and on, then try again.
Also check for Activation Lock — "iCloud Activation Lock on iPhones: Contact the iPhone owner for iCloud removal or buy our iCloud Removal service. Sim unlocks won't be refunded if the device is unusable due to Activation Lock." If you still see a lock message, tell me the exact on‑screen message (or send a photo) and I’ll escalate to our tech team right away.
— Charlotte
Hola, gracias por la actualización. ¡Me alegra saber que al final funcionó! Disculpen la demora y gracias por su paciencia. Si su pedido aún aparece como "No desbloqueado, esperando comentarios" en directunlocks.com, responda aquí o confirme que está desbloqueado para que podamos actualizarlo y cerrar el pedido. Si necesita más ayuda, con gusto la atenderé. Charlotte
“Hugo Rico
“Es una estafa, piden el IMEI para verificar si es factible el desbloqueo, mencionan que se puede liberar y te hacen hacer un pago, acreditando el pago te mencionan que debes realizar otro pago, que el primero fue para validar si es factible el desbloqueo, cosa que ya habian echo, y posterior te piden otro pago, se tardaron mas de 7 dias, que supuestamente es su tiempo limite, te llega un codigo y resulta que no sirve, pides tu reembolso y ya no tienes repuesta de ellos. FRAUDE””
Hola, soy Charlotte. Lamento mucho que esto haya sido frustrante. Veo que tu pedido se realizó el 13 de diciembre de 2025 en directunlocks.com, con dos pagos (Verificación de Elegibilidad $24.99 y Desbloqueo Estándar $48) y el código que te proporcionamos: 73712099. El estado de tu pedido muestra: "Reportado como No Desbloqueado, esperando respuesta del cliente". Me tomo muy en serio las denuncias de fraude. Por favor, ayúdame a confirmar dos cosas rápidas: 1) Al insertar una tarjeta SIM incompatible en el HONOR CLK-LX3, ¿el teléfono te pidió un código de desbloqueo? 2) De ser así, ¿qué mensaje de error exacto apareció al ingresar 73712099 y cuántos intentos quedan? Escalaré el caso a nuestro técnico inmediatamente después de tu respuesta y te reemitiremos un código que funcione o una nota de crédito para usar en otro servicio. Como referencia, nuestra política indica que "Verificación de Elegibilidad: Estas verificaciones no son reembolsables", pero trabajaremos contigo para resolver un código que no funcione. Por favor, responda con el error/mensaje que se muestra y lo solucionaré ahora mismo. — Charlotte
Hi — Charlotte here. I’m sorry you’re upset and for any confusion.
Your order (placed Dec 27, 2025) shows status: "Unlock Complete". Our records show two payments: $24.99 (Eligibility Check) + $40 (Standard Unlock) — total $64.99 — which will appear on your card as "Direct Unlocks" (Terms: "Your purchase will appear on your card statements as Direct Unlocks.").
To finish the iPhone unlock please: connect the iPhone to Wi‑Fi, then turn the phone off and on — as per our instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If after doing that your Ethio telecom SIM still doesn’t work, reply and I’ll escalate this to our tech team right away to investigate further.
Note: Eligibility checks are non‑refundable: "Eligibility Check: These checks are non-refundable." I want to help get this working for you — please let me know what happens after the restart.
“Scam service for sure. They make you wait a week+ for something that takes a phone call and a couple of minutes. In the time it took for them to do this whole operation I figured out how to do it myself. They charge you a small amount of money and then 4x that amount to actually do the service after.”
Hi — Charlotte here. I’m sorry you had a frustrating wait.
I can see your order (Dec 1, 2025) is marked “Unlock Complete” and your codes are:
NCK = 7179064819590973
MCK = 9475385752915838
Quick steps to finish the unlock:
- Power off, insert a non-AT&T SIM, power on.
- When the phone prompts for an unlock code enter the NCK above.
- If it then asks for a second code, enter the MCK.
As a reminder, our instructions say: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" and delivery times are guidelines: "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee." If the codes don’t work after we help you try them, our Refund Policy states: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
If you’d like, reply and I’ll walk you through the code entry step-by-step so we can get this sorted quickly.
“Worst of the worse 200 dollars spent and the phone isn't even full locked . They told me I still can't use esim and THATS ITS ONLY UNLOCKED IN OME COUNTRY WHATTF”
Hi — I’m really sorry for the hassle. I can see your order (placed Dec 5, 2025) shows Unlock Complete and your unlock code is 3180303187616651.
A few quick points to help:
- For non‑iPhones you must insert a non‑Verizon physical SIM and enter the code when prompted: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;"
- As our terms explain, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." If the phone doesn’t prompt for a code, "a Remote USB Unlock at an additional fee will be required. This will be shown in their status."
- eSIM profiles can remain carrier‑controlled and may not be affected by a standard code unlock — please try a physical SIM first.
You’ve paid for the Remote USB service, so we can complete the USB unlock for you. Reply with a good time to arrange the remote session and I’ll get it booked right away.
“Great service worked within minutes but then locked up after half an hour tried contactied them told me to send video which i did. Still waiting for contact back but not holding my breath. Cost was £14 but then went up another £30. Sure they will try and get out of it somehow.”
Hi — thanks for the great review, glad it worked so quickly!
Your order (placed 3 Dec 2025) for the iPhone 16 Pro Max on Sky Mobile UK shows "Unlock Complete". To finalise the unlock, please "connect the phone to WiFi and turn the phone off and then on;" as per our instructions.
If anything else crops up, just reply here and I’ll help.
— Charlotte
“They stole the money, company scam from INDIA, the stole me 189.99 to unlock my galaxy s25 ultra, and just send me a email w the phrase YOUR CELLPHONE IS UNLOCK NOW whe they have to conec my cell to USB unlock and we don do that. Stupid Indian LADRONES HIJOS DE PUTA MAL NACIDOS QUE SOLO ESTAFAN GENTE CARA DE VERGA PELADA MANOSOS HIJOS DE 70 MIL MILLONES DE PUTA.”
“Ripoff service. Said I owed another $100 after I paid them 24 to unlock the phone. Went to provider and they would have done it for free. DO NOT USE THIS COMPANY. CALL YOUR PROVIDER FIRST!”
Hi — Charlotte here. Sorry you’re frustrated. I can see your order (placed Nov 10, 2025) is marked “Unlock Complete” and your codes were delivered: NCK=6241847258063795 MCK=0509136968062464.
Please try this: insert a non‑AT&T SIM, and when prompted enter the NCK first (then MCK if requested). As our Terms state, "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" If your phone doesn’t prompt for a code, our Refund Policy notes: "No Unlocking Code Prompt: No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card." Also, "Eligibility Check: These checks are non‑refundable."
I know carriers sometimes unlock for free — we can’t control that — but your unlock is complete on our side. If the codes don’t work, reply here and I’ll escalate to a technician to get this sorted. Thanks, Charlotte.
“Your service is flawed you took my money all it did was buffer for a couple of hours and said that it could take up to 7 days to unlock. I went to Xfinity and they fixed the problem your service did not work.”
Hi — I’m sorry this was frustrating. I can see your order (placed Oct 25, 2025) shows Unlock Complete and your codes: NCK = 9207031860924964 MCK = 5758042053151839.
Quick steps to finish the unlock:
- Insert a non‑AT&T (incompatible) SIM and power on the phone.
- When prompted for a network unlock code, enter the NCK.
- If it later asks for SPCK/MCK, enter the MCK.
(As our T&Cs state: "8.1 ... Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions.")
If your phone didn’t prompt for a code, try a different incompatible SIM — "7.4 An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." If it still doesn’t prompt, the device may need a Remote USB unlock instead.
If you’d like, reply here and I’ll walk you through the prompts step‑by‑step so we can get this sorted quickly.
Hi — sorry to hear your iPhone 14 is still showing as SIM locked after payment. I can help.
First please try this official step we sent with completion: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — did you do that while the phone was on the non‑original/target SIM?
Your order shows as "Unlock Complete" (placed Oct 25, 2025). If that step didn’t work, please reply with:
- Your order number (or confirm the email used)
- Your IMEI
- Which SIM/carrier you’re testing with (T‑Mobile USA?)
Note: if the device is iCloud Activation Locked, we cannot make the SIM usable — as our policy states, "Sim unlocks won't be refunded if the device is unusable due to Activation Lock." If that’s the case I’ll explain next steps.
Send the details and I’ll re-check and escalate right away. — Charlotte
Hola, gracias por tus comentarios. Lamento que tengas problemas con el bloqueo de tu teléfono. Nuestros registros muestran que el desbloqueo se completó correctamente y, por lo general, un iPhone permanece desbloqueado después del proceso. Sin embargo, a veces, una actualización de software o un restablecimiento pueden hacer que parezca que se ha vuelto a bloquear. Nos gustaría ayudarte a resolver este problema. ¿Podrías contactar con nuestro equipo de soporte para que podamos ayudarte? Agradecemos tu paciencia y queremos asegurarnos de que todo salga bien.
“No cumplen, no desbloquearon mi iPhone y como a ellos les salió completado, nisiquiera me devuelven mi dinero. Son unos estafadores que no cumplen . No hagan nada con estas personas te quitan el dinero aparte duran más de lo normal y dicen que te desbloquearon y no hacen nada”
Hola Simon, lamento mucho escuchar sobre tu experiencia. Sin embargo, puedo confirmar que el estado de tu pedido muestra "Desbloqueo completo", lo que significa que el proceso de desbloqueo se completó correctamente. Si aún tienes problemas después de esto, asegúrate de verificar que tu teléfono sea compatible con la nueva red y que no esté bloqueado o en la lista negra. Es importante seguir los procedimientos de desbloqueo estándar que se mencionan en nuestras instrucciones. Agradecemos tu comprensión y, si hay algo más específico con lo que te gustaría que te ayude, ¡házmelo saber!
Hi Carolina,
I understand your frustration and I'm here to help! Since your order status is "Unlock Complete," that generally means the unlock process has been finalized. If you're still having trouble using your iPhone 13 Pro Max, please make sure to follow the instructions provided in the email regarding reconnecting to Wi-Fi and restarting your phone.
If you're still encountering issues, feel free to reach out for further assistance. We're here to ensure you get the perfect unlocking experience!
Thank you for your patience!
Best,
Charlotte
“Scam site. Very deceptive tactics to get first payment then ask for another fifty.
Send you verification it is unlocked but phone says sim locked. No refund. Had to dispute fraud with bank. Got refund. Owners name is Jody sanders. Very scammy websites he has. All of them. If there is no customer support most times it’s a scam.
Update was told immediately after uploading this review that I would be reimbursed if I changed my review. So I’ve done so. Im sure I won’t get the refund. My bank already covered it for yall. Thanks!”
Hi Johnny,
I’m really sorry to hear about your experience. I understand how frustrating it must be to feel misled. Just to clarify, the charges you've encountered, including the $28.99 for the Eligibility Check and the $50 for the Standard Unlock, are standard and clearly outlined on our checkout page.
Since your order status is "Unlock Complete," the next step is to ensure that the unlock process was done correctly on your device. Please make sure to follow the instructions provided in your confirmation email.
If you still face issues with the SIM lock, I encourage you to reach out so we can help troubleshoot this together. We’re here to assist you!
Best,
Charlotte
“Direct unlock doesn’t disclose all fees up front. I thought it was $38, then after 5 minutes of checking they said everything was fine and asked for $50. Felt like a scam and I lost trust.
Further, they said everything was ok on the account and they could unlock it. In fact ATT said they couldn’t unlock the account. There was something odd about if. So I suggest you beware when using this service.”
Hi Dane,
I’m sorry to hear about your concerns! I understand how important it is to feel secure when making a purchase. To clarify, your payment of $28.99 was for the Standard Unlock, and the checkout page does outline all costs before you confirm your order, including the required eligibility check and any unlocking fees.
I see your order status is "Unlock Complete," which means we have successfully processed your unlock request. If AT&T has further information, I recommend reconfirming with them, as we rely on their data for unlocking eligibility.
If you have any questions or need help with the next steps, feel free to reach out! We're here for you.
Best,
Charlotte
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