Hi — I’m Charlotte. I’m really sorry it ran so long and felt expensive. I can see your order (placed Mar 28, 2026) is marked “Unlock Complete” and your payments are on file.
Please try the final iPhone steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If it still shows locked, tell me exactly what message you see (or DM your order number) and I’ll escalate to tech support right away.
A quick note: timeframes are guidelines — as our terms say, "service... begins at the point payment has been received" and timeframes are "given as a guideline, NOT a guarantee." I’ll do my best to get you finished fast.
“I used this service to unlock my phone, and unfortunately the process was very frustrating and drawn out. Initially, I was charged a small fee (around $25), but after about a week I was asked to pay an additional $68. Then again, another week later, I was told I needed to upgrade to a higher-tier service for an extra $150. This pattern continued, with new charges being requested each week.finally they asked for a premium payment of like $170
In the end, the total amount I paid was essentially the same as what my original carrier would have charged, except the process took nearly a month and involved multiple unexpected payments. Refunds were not offered—only credits to be used on their website, which was disappointing.
To be fair, my phone was eventually unlocked, but the overall experience was time-consuming, costly, and lacking transparency. My honest recommendation would be to go directly through your carrier or look for a more straightforward and upfront service.”
Hi — I’m Charlotte. I’m really sorry this was so frustrating and took so long. Our records show your order (placed Mar 20, 2026) is now “Unlock Complete” and that you made four payments: $24.99 (Eligibility Check), $68 (Standard Unlock), $174 (Premium Service) and $383.99 (Premium Service).
A few points from our terms to explain what happened:
- Eligibility checks are non‑refundable: "Eligibility Check: These checks are non-refundable."
- Once paid an order starts immediately and can’t be cancelled: "It is not possible to cancel your order once it is paid for."
- Premium Services apply to iPhones: "Premium Services are only relevant to iPhones."
- Premium payments are refundable only if the Premium attempt fails: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Because your unlock completed, refunds aren’t automatically available under those clauses. To finish, please follow the iPhone instructions if you haven’t already: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
I genuinely want to make this right. I can open an internal billing review to confirm the charges and see if a goodwill credit note can be offered for the poor experience (I can’t promise a refund). Would you like me to start that review or help with any final steps to confirm your phone is fully unlocked?
“You pay a considerable amount just so they tell you what the final cost to unlock your phone will be and if you decide it’s not worthed, well it’s not refundable in real money, just store credit with them… and on top of that when you DO pay that extra amount you are served a surprise- “your phone will actually need a higher tear premium service to unlock” which you guessed it- is even more expensive, so finally a €60ish unlock for 16 pro resulted in €360 and took about 20 days to complete, can really say I am satisfied…”
“They unlocked claim to have unlocked my iPad 13 pro but it’s been 24 hours and I still can’t add another sim and no one in customer service has got back with me!”
“It took several weeks to unlock and multiple fees from the original fee. Use this service only if your ok with the amounts changing and them not giving you a complete refund back to your card.”
Hi — Charlotte here. Thanks for your feedback and I’m sorry it took several weeks and added extra charges.
I can confirm your order (placed 29 Dec 2025) for an iPhone 13 on MetroPCS USA shows status: "Unlock Complete." To finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on" (Terms 8.1).
I know the extra fees and delay are frustrating — please note our Terms say timing is a guideline: "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee" (Terms 1.1), and "It is not possible to cancel your order once it is paid for" (Terms 2.1). Also, per our Refund Policy, "Eligibility Check: These checks are non-refundable." Premium refunds apply only if the Premium service fails: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
If your phone still shows locked or you see an "Incompatible SIM" message, please send a short video and I’ll escalate it for investigation. Otherwise, reply here and I’ll walk you through the final steps.
Hi — thanks for the note. Your order (placed 06 Jan 2026) shows status: Unlock Complete.
For iPhones the final step is to connect the phone to Wi‑Fi and reboot: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" Once that’s done, insert your T‑Mobile SIM and follow any carrier prompts. It’s normal to see T‑Mobile support needed for final carrier provisioning — if you still hit an error, tell me the exact message or screenshot and I’ll escalate it right away.
— Charlotte
Hola, gracias por tus comentarios y lamento que el precio no te haya quedado claro. Un par de consejos rápidos que te ayudarán: - Nuestras condiciones indican que "Los productos se venden en GBP, EUR, USD y también aceptamos Bitcoin...". Tu tarjeta mostrará "Desbloqueos directos" en el extracto. - El estado de tu pedido muestra "Desbloqueo completo". Para dispositivos que no sean iPhone, finaliza introduciendo los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico. Introduce el código 2080008747955639. - Sé que pagaste $24.99 (Comprobación de elegibilidad) y $58 (Desbloqueo estándar); ten en cuenta que "Comprobación de elegibilidad: Estas comprobaciones no son reembolsables". Si el código no funciona, responde y un técnico te guiará. Si, después de trabajar con nuestro técnico, el código sigue sin funcionar, nuestra política de "Código de desbloqueo incorrecto" permite un reembolso en ese caso. Gracias, Charlotte.
Olá Luan Silva, Obrigado pelo seu feedback! Eu entendo que a espera pode ser frustrante, mas garanto que o processo de desbloqueio pode variar com base nas condições da rede e outros fatores. O status do seu pedido mostra "Desbloqueio concluído" e seu código de desbloqueio está pronto para uso: **1868655388866729**. Se você tiver alguma dúvida ou precisar de ajuda para inserir o código, sinta-se à vontade para entrar em contato! Estamos aqui para ajudar! Atenciosamente!
Hola Aron, ¡Gracias por comunicarte! Veo que el estado de tu pedido es "Desbloqueo completo" y has recibido el código de desbloqueo (7346828558844375) para tu Motorola XT2323-6. Sin embargo, si tu teléfono no te pide este código, es posible que debas considerar el servicio de desbloqueo USB remoto. Esto a veces es necesario cuando un dispositivo no solicita el código de desbloqueo. Entiendo que realizar varios pagos puede ser un poco frustrante, pero todos los costos se detallan claramente durante el pago para garantizar la transparencia. Cada paso, incluida la verificación de elegibilidad y los pagos de desbloqueo posteriores, es esencial para el proceso. Estoy aquí para ayudarte con esto, así que avísame cómo te gustaría proceder o si tienes alguna otra pregunta. ¡Saludos!
Bonjour Chatel Claudette, je suis désolée d'apprendre que vous êtes déçue par le processus de déverrouillage de votre iPhone. Étant donné que le statut de votre commande est « Déverrouillage terminé », tout a été traité de notre côté. Veuillez vous assurer que votre téléphone est correctement connecté au Wi-Fi et essayez de le redémarrer, car cela est nécessaire pour terminer le déverrouillage. Si vous rencontrez toujours des difficultés, cela peut être dû à des exigences réseau spécifiques ou à un problème avec la carte SIM. N'hésitez pas à me contacter pour me donner des détails sur le problème que vous rencontrez et je ferai de mon mieux pour vous aider ! Cordialement, Charlotte
Hallo Fiona, vielen Dank für Ihre Bewertung! Ich freue mich, dass Ihr Bestellstatus für Ihr iPhone 12 „Entsperrung abgeschlossen“ lautet. Ich verstehe, dass die Navigation durch den Zahlungsvorgang manchmal etwas überwältigend sein kann. Zur Klarstellung: Die 13,49 €, die Sie bezahlt haben, waren für die Standard-Entsperrung, und normalerweise werden alle relevanten Kosten vor dem Kauf auf der Checkout-Seite aufgeführt. Bei allen Telefonen ist zunächst eine Berechtigungsprüfung erforderlich, gefolgt von einer Zahlung für die Entsperrung, was gängige Praxis ist. Wenn Sie Probleme haben oder weitere Fragen zum weiteren Vorgehen haben, lassen Sie es mich bitte wissen – ich bin hier, um Ihnen zu helfen! Mit freundlichen Grüßen, Charlotte
Hi Michelle,
Thank you for reaching out! I see you've made a payment of $28.99 for the Standard Unlock of your iPhone SE, and your order status shows "Unlock Complete."
I understand that additional fees can be confusing, but all costs are outlined on the checkout page. For unlocking services, the process typically involves an Eligibility check first, followed by the Unlocking Payment. Since your order is complete, you shouldn't have any further payments for the unlock itself, unless there was a need for a Premium Service, which would be indicated in the status.
If you have any other questions or need further assistance, feel free to ask!
Best regards,
Charlotte
“Necesito ayuda con mi compra:
Me dicen que debido al mal uso del chat solamente puedo contactarme por correo.
El teléfono no fue desbloqueado y quedaron de contactarse conmigo para el error, me ofrecieron una solución urgente o la devolución del dinero. Ya han pasado 3 semanas. Fui a Movistar y me dijeron que debía verlo con Uds porque a ellos les seguía apareciendo bloqueado, por favor ponerse en contacto y realizar devolución ya que no se ha cumplido con el servicio. Ya espere lo suficiente y he tenido mucha paciencia. Quiero la devolución porque no cumplieron con lo acordado.”
“I like several things about direct unlock: first, the process was quick, simple and effective. There are two purchases involved. First an eligibility check for $28, then the unlock for $50.”
Dear Peter,
Thank you so much for your review and for appreciating the quick, simple, and effective process you've experienced with Direct Unlocks.
We understand that making multiple payments can seem inconvenient, but as you've highlighted, the Eligibility Check for $28.99 and the Unlocking Payment for $50 are essential steps to ensure we can provide the service you need. These costs and steps are clearly outlined on our checkout page to help manage expectations prior to purchase.
We're delighted to inform you that your order has reached the status "Unlock Complete"! Your iPhone SE locked to TracFone USA should now be fully unlocked and ready to use with any compatible network. If you need any further assistance or have any questions, please don't hesitate to reach out.
We appreciate your feedback and hope you enjoy your newly unlocked device.
Best regards,
Charlotte
Bonjour Feycal, Merci de nous avoir contactés et je suis désolé d'apprendre que vous rencontrez des problèmes avec votre iPhone 11 déverrouillé. Étant donné que le statut de votre commande est « Déverrouillage terminé », cela indique que le processus de déverrouillage aurait dû réussir. Parfois, des problèmes surviennent en raison de la compatibilité entre le réseau et l’appareil une fois déverrouillé. Selon nos politiques : >"Il est de la responsabilité du client de vérifier la compatibilité de son téléphone avec le réseau qu'il compte utiliser une fois déverrouillé, ainsi que le bon fonctionnement du téléphone." Pourriez-vous s'il vous plaît confirmer que votre iPhone 11 est compatible avec le réseau Orange Belgium ? De plus, assurez-vous que votre téléphone ne figure pas sur la liste noire et ne signale aucune restriction de réseau. Si vous avez vérifié la compatibilité et que vous rencontrez toujours des problèmes, je vous recommande de redémarrer votre iPhone ou d'essayer une autre carte SIM pour exclure tout problème lié à la carte SIM. Si vous avez besoin d'aide supplémentaire, faites-le-moi savoir ! Cordialement, Charlotte
Hi Elisa,
Thank you for your feedback. I can understand your concern regarding the multiple payments. To give a bit of clarity, the initial payment you made of $28.99 was for the Standard Unlock service. All costs, including the unlocking payment, are outlined on the checkout page prior to purchase to ensure transparency.
As per our process:
- **Eligibility Check First**: Ensures your phone can be unlocked.
- **Unlocking Payment**: Finalizes the unlock.
Your iPhone 11 have successfully completed the unlock process. If there are any issues or further assistance needed, please feel free to reach out.
Best regards,
Charlotte
“Se logró desbloquear un Huawei P20 lite pero la verdad tomó más tiempo del que esperaba aunque al final se logró desbloquear de ATT. Se tardó una semana.
Hay que aclarar que son dos pagos: uno para revisar que el teléfono sea elegible para desbloqueo y otro para solicitar el desbloqueo. Quizá no lo revisé al principio, pero sí hay que tomar en cuenta que el primer pago que te dicen que hagas es solamente para revisar el teléfono y no para desbloquearlo.”
Hola Pedro, gracias por tomarte el tiempo de compartir tus comentarios. Me complace saber que su Huawei P20 lite se desbloqueó exitosamente desde AT&T México, a pesar de que el proceso tomó un poco más de tiempo de lo previsto. Entiendo que el proceso de pago de dos pasos para la Verificación de Elegibilidad y el Desbloqueo Estándar posterior puede ser una fuente de confusión y me disculpo por cualquier malentendido. Nos esforzamos por ser transparentes sobre nuestros precios y procesos, y detallamos que existe una tarifa de verificación de elegibilidad seguida de un pago de desbloqueo, como se describe en la página de pago antes de finalizar cualquier compra. Me alegro de que al final todo haya salido bien. Si tiene más preguntas o necesita más ayuda con su dispositivo, no dude en comunicarse. Estamos aquí para ayudarle a garantizar que tenga una experiencia positiva. Saludos cordiales, Carlota
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