Olá Luan Silva, Obrigado pelo seu feedback! Eu entendo que a espera pode ser frustrante, mas garanto que o processo de desbloqueio pode variar com base nas condições da rede e outros fatores. O status do seu pedido mostra "Desbloqueio concluído" e seu código de desbloqueio está pronto para uso: **1868655388866729**. Se você tiver alguma dúvida ou precisar de ajuda para inserir o código, sinta-se à vontade para entrar em contato! Estamos aqui para ajudar! Atenciosamente!
Hola Aron, ¡Gracias por comunicarte! Veo que el estado de tu pedido es "Desbloqueo completo" y has recibido el código de desbloqueo (7346828558844375) para tu Motorola XT2323-6. Sin embargo, si tu teléfono no te pide este código, es posible que debas considerar el servicio de desbloqueo USB remoto. Esto a veces es necesario cuando un dispositivo no solicita el código de desbloqueo. Entiendo que realizar varios pagos puede ser un poco frustrante, pero todos los costos se detallan claramente durante el pago para garantizar la transparencia. Cada paso, incluida la verificación de elegibilidad y los pagos de desbloqueo posteriores, es esencial para el proceso. Estoy aquí para ayudarte con esto, así que avísame cómo te gustaría proceder o si tienes alguna otra pregunta. ¡Saludos!
Bonjour Chatel Claudette, je suis désolée d'apprendre que vous êtes déçue par le processus de déverrouillage de votre iPhone. Étant donné que le statut de votre commande est « Déverrouillage terminé », tout a été traité de notre côté. Veuillez vous assurer que votre téléphone est correctement connecté au Wi-Fi et essayez de le redémarrer, car cela est nécessaire pour terminer le déverrouillage. Si vous rencontrez toujours des difficultés, cela peut être dû à des exigences réseau spécifiques ou à un problème avec la carte SIM. N'hésitez pas à me contacter pour me donner des détails sur le problème que vous rencontrez et je ferai de mon mieux pour vous aider ! Cordialement, Charlotte
Hallo Fiona, vielen Dank für Ihre Bewertung! Ich freue mich, dass Ihr Bestellstatus für Ihr iPhone 12 „Entsperrung abgeschlossen“ lautet. Ich verstehe, dass die Navigation durch den Zahlungsvorgang manchmal etwas überwältigend sein kann. Zur Klarstellung: Die 13,49 €, die Sie bezahlt haben, waren für die Standard-Entsperrung, und normalerweise werden alle relevanten Kosten vor dem Kauf auf der Checkout-Seite aufgeführt. Bei allen Telefonen ist zunächst eine Berechtigungsprüfung erforderlich, gefolgt von einer Zahlung für die Entsperrung, was gängige Praxis ist. Wenn Sie Probleme haben oder weitere Fragen zum weiteren Vorgehen haben, lassen Sie es mich bitte wissen – ich bin hier, um Ihnen zu helfen! Mit freundlichen Grüßen, Charlotte
Hi Michelle,
Thank you for reaching out! I see you've made a payment of $28.99 for the Standard Unlock of your iPhone SE, and your order status shows "Unlock Complete."
I understand that additional fees can be confusing, but all costs are outlined on the checkout page. For unlocking services, the process typically involves an Eligibility check first, followed by the Unlocking Payment. Since your order is complete, you shouldn't have any further payments for the unlock itself, unless there was a need for a Premium Service, which would be indicated in the status.
If you have any other questions or need further assistance, feel free to ask!
Best regards,
Charlotte
“Necesito ayuda con mi compra:
Me dicen que debido al mal uso del chat solamente puedo contactarme por correo.
El teléfono no fue desbloqueado y quedaron de contactarse conmigo para el error, me ofrecieron una solución urgente o la devolución del dinero. Ya han pasado 3 semanas. Fui a Movistar y me dijeron que debía verlo con Uds porque a ellos les seguía apareciendo bloqueado, por favor ponerse en contacto y realizar devolución ya que no se ha cumplido con el servicio. Ya espere lo suficiente y he tenido mucha paciencia. Quiero la devolución porque no cumplieron con lo acordado.”
“I like several things about direct unlock: first, the process was quick, simple and effective. There are two purchases involved. First an eligibility check for $28, then the unlock for $50.”
Dear Peter,
Thank you so much for your review and for appreciating the quick, simple, and effective process you've experienced with Direct Unlocks.
We understand that making multiple payments can seem inconvenient, but as you've highlighted, the Eligibility Check for $28.99 and the Unlocking Payment for $50 are essential steps to ensure we can provide the service you need. These costs and steps are clearly outlined on our checkout page to help manage expectations prior to purchase.
We're delighted to inform you that your order has reached the status "Unlock Complete"! Your iPhone SE locked to TracFone USA should now be fully unlocked and ready to use with any compatible network. If you need any further assistance or have any questions, please don't hesitate to reach out.
We appreciate your feedback and hope you enjoy your newly unlocked device.
Best regards,
Charlotte
Bonjour Feycal, Merci de nous avoir contactés et je suis désolé d'apprendre que vous rencontrez des problèmes avec votre iPhone 11 déverrouillé. Étant donné que le statut de votre commande est « Déverrouillage terminé », cela indique que le processus de déverrouillage aurait dû réussir. Parfois, des problèmes surviennent en raison de la compatibilité entre le réseau et l’appareil une fois déverrouillé. Selon nos politiques : >"Il est de la responsabilité du client de vérifier la compatibilité de son téléphone avec le réseau qu'il compte utiliser une fois déverrouillé, ainsi que le bon fonctionnement du téléphone." Pourriez-vous s'il vous plaît confirmer que votre iPhone 11 est compatible avec le réseau Orange Belgium ? De plus, assurez-vous que votre téléphone ne figure pas sur la liste noire et ne signale aucune restriction de réseau. Si vous avez vérifié la compatibilité et que vous rencontrez toujours des problèmes, je vous recommande de redémarrer votre iPhone ou d'essayer une autre carte SIM pour exclure tout problème lié à la carte SIM. Si vous avez besoin d'aide supplémentaire, faites-le-moi savoir ! Cordialement, Charlotte
Hi Elisa,
Thank you for your feedback. I can understand your concern regarding the multiple payments. To give a bit of clarity, the initial payment you made of $28.99 was for the Standard Unlock service. All costs, including the unlocking payment, are outlined on the checkout page prior to purchase to ensure transparency.
As per our process:
- **Eligibility Check First**: Ensures your phone can be unlocked.
- **Unlocking Payment**: Finalizes the unlock.
Your iPhone 11 have successfully completed the unlock process. If there are any issues or further assistance needed, please feel free to reach out.
Best regards,
Charlotte
“Se logró desbloquear un Huawei P20 lite pero la verdad tomó más tiempo del que esperaba aunque al final se logró desbloquear de ATT. Se tardó una semana.
Hay que aclarar que son dos pagos: uno para revisar que el teléfono sea elegible para desbloqueo y otro para solicitar el desbloqueo. Quizá no lo revisé al principio, pero sí hay que tomar en cuenta que el primer pago que te dicen que hagas es solamente para revisar el teléfono y no para desbloquearlo.”
Hola Pedro, gracias por tomarte el tiempo de compartir tus comentarios. Me complace saber que su Huawei P20 lite se desbloqueó exitosamente desde AT&T México, a pesar de que el proceso tomó un poco más de tiempo de lo previsto. Entiendo que el proceso de pago de dos pasos para la Verificación de Elegibilidad y el Desbloqueo Estándar posterior puede ser una fuente de confusión y me disculpo por cualquier malentendido. Nos esforzamos por ser transparentes sobre nuestros precios y procesos, y detallamos que existe una tarifa de verificación de elegibilidad seguida de un pago de desbloqueo, como se describe en la página de pago antes de finalizar cualquier compra. Me alegro de que al final todo haya salido bien. Si tiene más preguntas o necesita más ayuda con su dispositivo, no dude en comunicarse. Estamos aquí para ayudarle a garantizar que tenga una experiencia positiva. Saludos cordiales, Carlota
“They took care of unlocking the phone, but they had to use a company in India because the phone could not be unlocked immediately. I had an issue with the company on India because they kept sending me long emails that provided no real information on how to schedule to unlock. It was just a lot of words that didn’t actually mean anything. I had to reach out to ask them multiple times when to schedule it. Even then they didn't understand my questions about scheduling. Finally we got it scheduled. Right after the company in India unlocked my phone, someone tried to make a fraudulent purchase on my debit card. It sounds like it was connected to giving them full access to my laptop where my passwords are saved. But, the phone was properly unlocked.”
Hello Wendy,
Thank you for sharing your experience, and I'm glad to hear that your Samsung Galaxy S21 FE 5G is now successfully unlocked. I understand that the process wasn't as smooth as it could have been, particularly with the communication issues you experienced with our partner company. I want to reassure you that your feedback is incredibly important to us and we're constantly working to improve our service and the experience of our trusted partners.
I'm really sorry to hear about the concern regarding a fraudulent attempt on your debit card following the unlock. Your security is of paramount importance, and I want to ensure you that we take these matters very seriously. Please rest assured that we have stringent privacy policies in place, as outlined in our Privacy Statement (sections 12.1 to 12.5 of the terms and conditions), to safeguard your personal information and we never pass customer details to third parties without consent.
To help prevent any security issues in future, I recommend updating your passwords regularly and perhaps considering a password manager for enhanced safety. As for the unlocking service, we're pleased that the phone is now unlocked, and we hope you can enjoy the freedom of using it with any network.
If you have any more concerns or need further assistance, please don't hesitate to reach out. We're here to help ensure that your experience is positive from beginning to end.
Best regards,
Charlotte
“Unlock took super long and way longer than it should've. Also the time frame for any updates should be quicker and to reassure the buyer.
Unlock was still completed but wasn't done in the estimated time frame that I actually needed the unlock to be done by. Even gave my own personal grace period of couple days after they provided an estimated time of completion.”
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused by the delay in completing your unlock. We understand the importance of having an estimated timeline and strive to meet these wherever possible. As stated in our terms, delivery times are guidelines based on previous unlocks and can vary; we endeavor to keep our customers updated on any changes. Rest assured, we are constantly working on improving our service delivery and communication. We appreciate your patience and are glad to hear that your unlock was successfully completed. If there's anything more we can do to assist you or improve your experience, please let us know.
“As for unlocking my Samsung S23 I had a pretty positive experience. They got my phone unlocked even though there was a SIM lock for an alleged unpaid pastdue balance that I am currently diputing with shady-a** ATT. They charged me double 3 months in a row and then refused to refund me or provide a credit and then when I didn't pay my bill on the 4th month due to their promises of refunds that I never saw, and then contacted them again to inquire about the promised refunds and credits I had received over the previous 3 months, they got noticeably angered by my requests, called me a "liar" and became inappropriately aggressive in handling my case - even more so after I provided screen shots and recorded conversations documenting their promises of their mistakes and promises to provide retribution. They then put a SIM lock and immediately closed my account. Needless to say I found it absolutely absurd that they were able to lock my phone and prevent me from using a device that I had purchased from them and had PAID IN FULL for. So I am INCREDIBLY gracious to Directunlocks for providing the unlock service that they did and that they were actually able to unlock my device so that I could continue to use my own personal property (with another mobile service provider of course). However, I attempted to use their services with my husbands iphone which was associated with TMobile and it failed horribly. And instead of DirectUnlocks just telling me initially after I paid the initial device assessment fee to see if the device would be qualified to undergo the unlocking services or that they could successfully unlock the device, they continued to ask for more money, giving different justifications for why they needed more money from me, and failed to provide the additional services associated to their claims/requests for more money. The phone is STILL not unlocked and they refuse to refund the money I have fed them in return for the promises of unlocking the device. It has been an absolute nightmare”
Dear Lindsay,
Thank you so much for your feedback and I'm thrilled to hear about the successful unlocking of your Samsung S23! It’s great to know that you can now enjoy the freedom of using your device with the carrier of your choice.
I'm truly sorry to hear about the difficulties you’ve encountered with your husband’s iPhone. It’s important to note that with iPhones, the unlocking process can be a bit more complex due to varying network restrictions. As outlined in our refund policy, if the Premium Service fails to unlock an iPhone, you are entitled to both a Standard and Premium service refund.
As your Samsung S23 is now unlocked, for the iPhone issue, could you please confirm that all steps were followed according to the instructions provided? It’s crucial that we verify this so we can assist you further.
It also sounds like there might be some misunderstanding regarding the service charges. Our process requires an Eligibility Check first, followed then by an Unlocking Payment as stated on the checkout page. Despite the frustrations you’ve faced, we remain committed to assisting you in resolving the matter without further charges where possible.
Please reach back out to our support team if you need further clarification or assistance with your husband's iPhone case, and we’ll do our best to find a satisfactory resolution.
Warm regards,
Charlotte
“I don’t like leaving bad reviews. (Honestly)
But there are other companies that handle this process much much better. (That’s just the truth.)
No hard feelings, but I am out of $30 at no fault of my own. I understand the policy (Cancellation Rights...pre-orders and checking costs cannot be refunded because costs are incurred and checks begin immediately upon placing your order. By clicking Credit/Debit Payment you wish for the order to be commenced immediately)
But the model as a whole is VERY misleading. I’m biting the loss, but it is what it is. I went to The Unlocking Company and everything was handled (successfully) same day, with extra attention on updates/progress throughout the entire process. (I was told by Direct Unlocks, after my card was charged by the way, that it could take up to two weeks to hear back…)
Please take my review seriously. Spend your money elsewhere. I’m sure they are decent people at Direct Unlocks, but their model is sub-par at best. To me, it seems like a cop-out to blame it on the “carrier” when another competitor of theirs was able to complete my request same day.
Again, I am not trying to come off as brutal, I’m just giving the full details of my experience with Direct Unlocks.
Brian,”
Hello Brian,
Thank you for taking the time to leave your feedback. I'm sorry to hear that your experience with us didn't meet your expectations. It's certainly important for us that all our customers leave with a positive impression, so I truly appreciate your honest review.
I understand you've found the process to be misleading, and that is concerning to us. We strive to provide transparent information at every step, including our costs and the time frames, which are outlined on our website and during the checkout process. The time it takes to unlock a phone can vary due to a number of factors that are often outside of our direct control, such as the specifics of the carrier's unlocking criteria and processing times.
While I'm glad to hear that you were able to have your phone unlocked on the same day with another service, this can sometimes be the case depending on the unique situation with each unlock request.
Your mention of the model being misleading is something we will take on board and look into, as it's our aim for every aspect of our service to be as clear and straightforward as possible for our customers.
Since I don't have your IMEI or order reference, I'm unable to review your specific order details right now. However, I want to ensure we do everything possible to make things right for you within our policy guidelines, so I'd encourage you to use the Live Support on your tracking page. Our team would be more than willing to assist you further and address any concerns you may have.
Thank you again for your feedback, Brian. It's important to us, as it helps us improve our service.
Kind regards,
Charlotte
“This has been going on now since 10th January this year that’s four months that’s not good enough, no one should have to wait that long for a service to unlock a phone, I would like a full refund as you aren’t providing a service for me I’m not getting what I’ve paid for.
This is bad costumer service, I’m not saying you’re ripping me off but it’s starting to feel like it, I’m sorry but that’s how I’m feeling about this situation.”
Hello Wayne,
Thank you for reaching out, and I completely understand your concern regarding the time it has taken to unlock your iPhone SE 2020. I assure you that our intention is to provide you with the service you've paid for, and I'm sorry to hear that the process has not met your expectations.
As of now, it seems that you have paid for the Eligibility Check which is £4.00, and the next step is to proceed with the Unlocking Payment. According to the information provided, if your phone passes the eligibility criteria, this payment will enable us to move forward with the unlocking process. I want to reassure you that the costs are outlined clearly on the checkout page before purchase, ensuring transparency in our service.
I'd like to encourage you to proceed with the unlocking process, as the additional payment would allow us to potentially complete the service. As per our terms, the Eligibility Check fee is non-refundable as we've already provided that service (7.3 of the terms and conditions). Additionally, it is understood from our refund policy that should the unlocking attempt ultimately not succeed due to falling within eligible scenarios, you will be refunded (7.9 of the terms and conditions).
We truly value your business and are here to support you through this process. I'm confident that once complete, you will be satisfied with the freedom an unlocked phone provides.
Thank you for your patience and understanding, Wayne. We're looking forward to resolving this for you.
Best regards,
Charlotte
