“The 1 rating is in fact only because there is nothing less that i could give, I asked and paid for a service that in the end did not work, and would not have worked, you say it worked and it shows on your end that the phone was unlocked, but it was not by your service so the money that I paid in fact was a waste. I began the process and a week later needed to pay additional funds becuase it was more complicated then thought. I paid the additional funds, then a week into the next step, and after it was 99% completed, and in this position for 3 or 4 days with no resultion coming, I called the provider and asked them to unlock the phone for international sim card usage. They did this for me in minutes, then the next day I get a notification from you saying that the phone was unlocked. But the truth is you were not able to do anything in this regards to resolve the issue, and would not have been able to, nor was there any record of an attempt, shown when I asked my provider about getting the phone unlocked.”
Hello Chad,
I'm really sorry to hear about the frustration you've been experiencing. It's disappointing when things don't go as smoothly as expected, especially when services are involved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.
I understand that you've already had your iPhone 15 Pro unlocked by your provider, Bell Canada, and feel that the services you paid for through our site were not rendered effectively. It appears there's been a misunderstanding as our records indicate that the unlock process was completed on our end.
Given that the unlock status shows "Unlock Complete," we were under the impression that our service had successfully met its goal, and I apologize for any confusion caused. Please know that we operate with the intention of providing a reliable service and our team works diligently to unlock devices as promised.
Since our service was purchased in good faith and an "Unlock Complete" status was reached, it typically signifies successful completion of our part. However, it's concerning to hear that you found no record of our attempt when you spoke with your provider. That's certainly not the experience we want you to have.
While our refund policy outlined in our terms and conditions does cover scenarios where unlocking efforts fail despite our best attempts, it does not typically cover situations where the network provider unlocks the device instead of us.
That being said, we value customer satisfaction highly and would like to find a way to assist you further. Although a refund might not be applicable, as you've noted, we still want to make sure you come away from this experience more positively. Could there be another service we offer that might be of use to you where we could apply a credit?
Your experience is important to us, and we're committed to making this right within our policy constraints. Let's work together to find a satisfactory resolution. Please let us know how we may assist you further.
Best regards,
Charlotte
“was very fast and was unlocked in minutes.
A**** highley reccomended to anyone who wants there phoned unlocked at a resonable price and also it was straight forward to do it :)”
“The service was efficient, user friendly, and easy to work with. It was very intuitave and it worked well for me.
I was sceptical that this was a scam but it turned out to be quite legitimate. I would have given it five stars but the website was not clear upfront that when the first credit card charge was made that there would be a second additional charge (once your phone checked out) if you want to continue and have your cell phone unlocked.
Everything worked for me better than I expected. The instructions were detailed and very easy to follow. Overall I am satisfied with their service and would recommend it.
I hope this helps !!!”
“Debo admitir que al principio estaba un poco escéptico, pero resulto ser un muy buen servicio, rápido y eficaz. Seguí los pasos, y en unos minutos se desbloqueo mi teléfono y pude usarlo con normalidad. Quizá sería mejor si hubiera un único pago, aunque fuera por una cantidad mayor, para evitar que se genere escepticismo, pero bueno, funciona perfecto, tal y como lo dice la página.
Mi teléfono estaba bloqueado por un operador para toda la red en México, pero gracias a Direct Unlocks ahora puedo usarlo nuevamente sin problema. Gracias!!”
“I wasn’t sure this would work but I can assure you it does within 5 minutes my iPhone is sim free and unlocked,I didn’t have to do a thing.Fantastic service,Thank you”
“Was initially a little skeptical especially given some of the negative reviews that I read however have to admit... I was very satisfied in the end.
It is not made clear that the initial fee €12.99 is for a verification check only but I have to admit - the customer support and response to my queries and concerns were second to none.
My iphone 13 was verified within minutes and unlocked the following day.
Thank you!”
“El proceso del desbloqueo toma algunos días por lo que se debe tener paciencia, pero la espera vale la pena ya que el procedimiento en real … Al principio tuve mis dudas pero al final resultó ser verídico el proceso es decir que el servicio que ofrece la compañía es real… Nota no se dejen llevar de los comentarios negativos.”
Prezada Denise Minte de Almeida, Obrigado pelo seu feedback. Temos o prazer de saber que o seu iPhone 12 foi desbloqueado com sucesso na rede Cricket USA. Compreendemos sua preocupação em relação aos múltiplos pagamentos e gostaríamos de esclarecer que a Verificação de Elegibilidade, o Desbloqueio Padrão e o Serviço Premium são etapas distintas no processo de desbloqueio, cada uma com seu próprio custo associado, descrito em nossa página de finalização de compra antes de você fez a compra. A Verificação de Elegibilidade garante que seu telefone seja elegível para desbloqueio, o Serviço Padrão é nossa tentativa inicial de desbloquear o dispositivo e o Serviço Premium é um processo de desbloqueio mais abrangente para dispositivos que não puderam ser desbloqueados por meio do serviço padrão, principalmente iPhones. Pedimos desculpas por qualquer inconveniente que você possa ter enfrentado devido ao tempo adicional necessário para desbloquear seu dispositivo. Nós nos esforçamos para garantir que nossos prazos de entrega de serviços sejam os mais precisos possíveis e agradecemos sua paciência durante todo esse processo. Agora que seu dispositivo está desbloqueado, esperamos que você aproveite a liberdade de usar seu telefone com qualquer operadora de rede. Se houver mais alguma coisa em que possamos ajudá-lo, sinta-se à vontade para entrar em contato. Atenciosamente, Carlota
“Since moving, my mum was getting a poor signal when using her phone. She wouldn’t hear of replacing it as it was my dad’s up until a year ago and it has sentimental value. The Vodaphone signal here is not good, so it seemed sensible to change the sim card to O2. Unlocking the phone was a bit of a worry, as the phone contains a lot of personal details so giving the phone to a stranger for a few days to unlock the phone is a scary thought, so I looked around for an alternative.
Trustpilot gave good reviews for DirectLocks and the thought of being able to keep the phone and its contents safe was a good one. My online enquiry gave me a price of £23.99 which seemed reasonable, so I went for it. Filling in the necessary details was easy and straightforward and once the payment was made everything was very quick, or so I thought!
What I hadn’t bargained for was, and the purchase doesn’t state until finished is that its just for a check to see if its possible. It was, but DirectUnlocks then wanted a further £26.00 to actually unlock it. A cost of £50.00 is a bit steep for unlocking a 2017 Galaxy A3, but given the reviews and the need for security, I went ahead.
I have to say, that “Scam” was in the back of my mind for the 15 minutes it took to unlock the phone, but everything worked well; It was quick to do (they estimated 2 days, but it was done within 15 minutes I received an email with the code and easy instructions on what to do next). The instructions were superb.
So, would I have gone ahead and done it had I known the true cost beforehand, I doubt it, but I am glad I did, and via DirectUnlocks.”
Dear Mr. Green,
Thank you for taking the time to share your experience with us. We're delighted to hear that the unlocking process for your Samsung Galaxy A3 was successful and that you found the instructions clear and easy to follow.
We understand that the full cost for unlocking the device came as a surprise to you, and we apologize if our pricing structure was not as transparent as it could have been during the initial stages. We try our best to outline the complete process which includes an Eligibility Check (£23.99) followed by the actual Standard Unlock service (£26.00), as highlighted on our checkout page.
Your feedback is greatly appreciated, and it helps us to improve our service. We're glad to have been able to provide you with a secure and swift solution to unlock the phone while ensuring its sentimental contents remained safe.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards,
Charlotte, Customer Support at DirectUnlocks
“Initially, I was skeptical about the unlocking process, but after my Samsung Galaxy S10+ was locked, I decided to give this website a try. I was pleasantly surprised by their authenticity and reliable service. Thank you for helping me unlock my phone.”
Hola Andrés, gracias por comunicarte y compartir tus inquietudes. Lamento mucho tu insatisfacción con nuestro servicio de desbloqueo de tu iPhone 13 de la red Movistar Colombia. Entiendo por su mensaje que cree que ha habido un problema con la falta de registro y la información engañosa, junto con inquietudes sobre los pagos debitados de su tarjeta. Me gustaría asegurarle que nuestro objetivo es brindar servicios claros y transparentes como se describe en nuestros términos y condiciones y política de reembolso. Como el estado de su pedido muestra "Desbloqueo completo", sugiere que el proceso de desbloqueo se realizó correctamente. Si este no es el caso, o si hay un problema específico con la falta de registro que mencionó, me gustaría abordarlo directamente para garantizar su satisfacción. ¿Podría proporcionarnos un poco más de detalles sobre el problema de la falta de registro? Nos esforzamos mucho en garantizar que nuestra publicidad sea clara y coincida con los servicios prestados, por lo que agradeceríamos mucho cualquier comentario sobre cómo podemos mejorar. Con respecto a los pagos, como se establece en nuestros términos, todos los costos son por adelantado y se describen en la página de pago antes de la compra. Los dos pagos que realizó ($28,99 por la verificación de elegibilidad y $36 por el desbloqueo estándar) son procedimientos estándar para nuestro servicio. Pido disculpas si esto no fue tan claro como podría haber sido. Estamos aquí para ayudarle a resolver esta situación. Comuníquese con nosotros con más detalles y haremos todo lo posible para ayudarlo más. Saludos cordiales, Carlota
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