“Hice mi pedido de desbloqueo el 11 de julio 2022 y este es el día 12de septiembre 2022, no me han desbloqueado mi teléfono no responden mis preguntas, son una estafa”
¡Hola! Realmente lamento escuchar la frustración que ha experimentado. Ciertamente no es el tipo de servicio que buscamos. Entiendo que esperar un largo período sin una resolución puede resultar decepcionante. ¿Podría proporcionarme su número IMEI para que pueda consultar el estado de su pedido de inmediato? Esto me ayudará a comprender exactamente en qué punto del proceso nos encontramos y cuál es la mejor manera de ayudarle. Tenga la seguridad de que nuestro objetivo es resolver su problema y brindarle una experiencia positiva. Si ha habido un retraso significativo, tendremos que investigar y asegurarnos de desbloquear su teléfono o abordar sus inquietudes de acuerdo con nuestras políticas. Utilice la opción Soporte en vivo en su página de seguimiento para obtener una resolución más inmediata. Nuestro equipo está listo para ayudarle en este paso a paso.
“They will take your money and make you wait for 2 months and then tell you you that your phone is black listed even though it is not.
Punch of thieves. Don’t waste your money.”
Hello,
I'm sorry to hear about your frustrating experience. I understand how important it is for you to have your phone unlocked, and it's never our intention to keep you waiting without good reason. Our delivery times are guidelines based on previous unlocks and can change due to a variety of factors. I’d also like to assure you that we perform detailed eligibility checks which are designed to identify the status of the phone accurately.
If you believe that there has been an error regarding the blacklisted status of your phone, please provide us with the IMEI so we can review your case specifically. You can use the Live Support on your tracking page for direct assistance. We're here to help and would like the opportunity to address your concerns and ensure that all the necessary checks are completed thoroughly.
Thank you for reaching out, and I look forward to resolving this issue for you.
Best regards,
Charlotte
“Ok, so they tell you all the good thing but they can't unlock the phone! I've been waiting and waiting almost 6 months but still the phone is not unlocked! Yes I contacted to customer service and they always say "some unexpected error happened and delayed"! Well they told me that the phone would be unlocked within a day, a week, 14 days every time I ask and never ever unlocked! The expected processing time keeps playing with you by showing 14 days, 3 days, 1 day and go back to 14 days again! Again guys, don't waste your money and time. These people are joke. All of my friends are also ripped off by these guys. They should be banned!”
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about the delay in unlocking your iPhone 12. It seems you've been experiencing an extended wait time, which is certainly not the norm for our services.
We've checked your order status and it's currently listed as "In Process." Thankfully, it's at the 99% completion mark, and we expect it should be completed imminently. I understand the frustration that changing timelines can cause and I apologize for any inconvenience this has caused you.
We appreciate your patience and we're committed to resolving your case. Rest assured, we're doing everything we can to unlock your phone as quickly as possible. If there's any more information you require or additional assistance you need, please don't hesitate to reach out to our customer service team who are here to help.
Thank you for your understanding.
Best regards,
Charlotte
“I qualified for network unlocking according to Direct Unlocks after paying for the 1st part. Then I paid for the 2nd part for Direct Unlocks to unlock my phone.
Unlocking takes 5 business days. It’s been more than 5 business days. I wrote an email to Direct Unlocks, but they completely ignored my email twice. No response from them.
I qualify for a refund according to their Terms of Service, but Direct Unlocks are completely unresponsive.”
Hello,
Thank you for bringing this to our attention. I'm sorry to hear about the delay and lack of response you've experienced. I absolutely understand how frustrating this can be when you're expecting a service to be completed within a certain timeframe.
In line with our terms, delivery times are guidelines based on the previous week's unlocks and are subject to change, although we do our best to stick to these timelines (Section 6.1 of the Terms and Conditions). However, you should have received an update if there’s been a change to the expected delivery time.
We definitely want to sort this out for you. Since you've already sent two emails without a response, I'd recommend using the Live Support feature on your tracking page for immediate assistance. They will be able to provide you with real-time updates regarding your order's status.
If for any reason you are eligible for a refund, rest assured that you will be refunded as per our terms (Sections 7.9 and 7.10). Could you please provide the IMEI number so that we can locate your order and address your specific concern?
We're here to help resolve this for you and improve your experience.
Best regards,
Charlotte
Hello!
I'm really sorry to hear that you're having concerns about the progress of your order. It's definitely not the kind of experience we want our customers to have. I’d like to help address this issue promptly. If you could kindly provide me with your IMEI number, it would greatly assist in locating your order details.
In the meantime, for immediate support, you can use the Live Support option in your tracking page which is designed to help resolve issues exactly like this. Our team will be able to look up your order status and provide you with an update.
Thank you for reaching out, and again, my apologies for any inconvenience you've experienced. We're here to help get this sorted out for you.
“I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it’s been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!”
Dear Arshak Sirunyan,
I'm genuinely sorry to hear about the delay you've experienced with the unlocking of your iPhone 12 Pro from AT&T USA. I completely understand your frustration and want to assure you that it's our goal to resolve your issue as quickly as possible. Please note that while we do provide estimated time frames, actual delivery times can increase due to various factors beyond our control, as stated in section 6.2 of our terms and conditions.
I would like to personally look into your case to see how we can rectify this situation. Since your order status shows "Already Refunded," it appears we have attempted to address part of your concern. I'd like to review the details of your order and the nature of the automated responses you've received, so we can improve our communication and provide you with a more satisfactory outcome.
Could you please provide us with your order number or any additional details so we can expedite this process for you? Our priority is to ensure that you receive the assistance you need and to reassure you that we are committed to providing a real solution.
Thank you for bringing this to our attention, and I look forward to resolving this matter to your satisfaction.
Warm regards,
Charlotte
Hello!
I'm sorry to hear about the trouble you've had with your OnePlus unlocking service. Delays can definitely be frustrating, and we always strive to complete orders as efficiently as possible. As outlined in our terms and conditions, delivery times are guidelines and can vary. However, if your service has been marked as 'unavailable' after thorough investigation, our 100% Money Back Guarantee may apply.
Also, it's important for me to mention that without your IMEI number, it's difficult for me to look into your specific case. I recommend using the Live Support feature on your tracking page to get assistance tailored to your order. They will be able to provide you with more detailed information and next steps.
We're committed to resolving your issue, and your satisfaction is important to us. Please reach out to our support team, and we'll do our best to improve your experience.
Best regards,
Charlotte
Hello,
I'm really sorry to hear about your experience; it's certainly not the level of service we aim to provide. I would love the chance to look into this for you and help resolve any issues you're experiencing.
Could you please provide your IMEI number or any other reference number from your order? This will help me locate your order and see its current status. If you haven't received any communication from us, this is definitely concerning and not standard practice. We answer all customer emails and strive to resolve issues promptly.
While I understand your frustration, I can assure you that we are committed to providing legitimate services, as detailed in our terms and conditions, and we'd like the opportunity to correct any missteps that may have occurred with your order.
For the quickest resolution, I recommend using the Live Support option in your tracking page. They will be able to address your concerns in real-time and seek an immediate solution.
Thank you for bringing this to our attention, and I look forward to assisting you further to reach a positive outcome.
Kind regards,
Charlotte
“They check if it can be unlock for money, and than ask more to unlock it.
but they never unlock it, customer service just ask extension for more time until you give up.
They don't give back the money.”
Hello there,
Thank you for taking the time to share your review. I'm sorry to hear your experience hasn't met your expectations. It seems there might have been a misunderstanding regarding our unlocking process. Initially, an Eligibility Check is required to ensure that your phone can be unlocked. Once it's confirmed that your phone is eligible, an Unlocking Payment is necessary to proceed with the actual unlock.
As stated in our terms, the service delivery times are guidelines and while we strive to meet them, there can sometimes be delays which are often out of our control. Rest assured that our customer service team is committed to providing you with updates and support throughout the process.
While it sounds like your unlock process is taking longer than expected, I encourage you to continue communicating with our support team. They are there to assist you with any extensions or issues until your phone is successfully unlocked.
Regarding your concerns about refunds, our Refund Policy clearly outlines cases where a refund is applicable. If you believe your situation fits any of the eligible scenarios for a refund, please reach out directly with your order details. It's important to provide your IMEI number, which is crucial for us to track your order and address your concerns accurately.
If you prefer immediate assistance, use the Live Support on your tracking page so we can sort out the problem promptly. Our goal is to turn your experience around and provide you with the satisfaction you deserve.
Looking forward to assisting you further.
Warm regards,
Charlotte
“This is a complete scam and these people are thieves and liars. Do not believe the good reviews you read, they are bought and fake. It's been more than a month after paying $90 to unlock my phone and they won't give neither a refund, solution or answer. AVOID THIS PAGE. The "customer service" is completely useless.”
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
Posted 1 year ago
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
“www.directunlocks.com is a fraud, they steal from you, I don't understand why these companies dedicated to stealing over the internet continue to work, on July 1 I paid 49.99 euros to have a CATS48C cell phone unlocked, they promised to do it in 10 days, today a month later they don't respond and they don't refund the money, they stole from me DON'T LET YOURSELF BE STOLEN from www.directunlocks.com
www.directunlocks.com es un fraude, te roban, no entiendo por que estas empresas dedicadas a robar por internet siguen funcionnado, el dia 1 de julio pague 49.99 euros para que me desbloquearan un celular CATS48C, se compromertieron a hacerlo en 10 dias, hoy un mes despues noresponden y no reembolsan el dinero, me robaron NO TE DEJES ROBAR de www.directunlocks.com”
Hola, estoy realmente preocupado por tu experiencia decepcionante con el servicio de desbloqueo de tu teléfono CATS48C. Nos tomamos en serio todos los comentarios y nos esforzamos por garantizar que nuestros clientes obtengan un resultado positivo. Según su mensaje, parece que puede haber habido un retraso inesperado en el proceso de desbloqueo. Pido disculpas por cualquier inconveniente que esto haya causado y me gustaría investigar este asunto para que usted pueda brindar ayuda. Tenga en cuenta que, como se describe en nuestros términos y condiciones, los tiempos de entrega son orientativos y, en ocasiones, pueden variar. Dicho esto, definitivamente entendemos su frustración por el período prolongado y la falta de comunicación. Para solucionar su problema con precisión y ayudarlo más, ¿podría proporcionar su número IMEI? Este número es fundamental para encontrar su pedido en nuestro sistema. Como no tengo la referencia necesaria en este momento, le recomiendo que se ponga en contacto con nuestro Soporte en vivo a través de su página de seguimiento para obtener asistencia inmediata. Nuestro equipo estará más que dispuesto a informarle sobre el estado de su desbloqueo y ayudarle con cualquier otra inquietud que pueda tener. Una vez más, le pido disculpas por las molestias y le aseguro que estamos aquí para ayudarle a encontrar una solución. Saludos cordiales, Carlota
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. It's important for us to address any concerns our customers have. To help us resolve this issue effectively, could you please provide us with your IMEI number? This will allow us to locate your order and investigate the situation.
Remember, once an Eligibility Check is completed, the next step is the Unlocking Payment, as outlined during the checkout process. It sounds like you might be awaiting an unlock code, and if your order status indicates that payment is pending, we encourage you to complete the process so we can proceed with obtaining your code.
Our goal is to ensure that every customer is satisfied with our service, and we'd like to have the chance to improve your experience. If you'd like to get in touch directly for immediate assistance, please use the Live Support through your tracking page.
We are here to help and look forward to resolving this for you.
Best regards,
Charlotte
“They took my money and never sent me the code. Made several attempts to contact but they ignore you. Fraud has been reported to the authorities in the USA”
Hello,
I'm sorry to hear that you've encountered issues receiving your code. We certainly don't want you to feel ignored, and I can assure you that customer satisfaction is our priority. To assist you further and resolve this matter, could you please provide me with the IMEI number of your device? Without this information, it's challenging to address your specific concerns.
Once you provide the IMEI, we can quickly look into your order status. If your unlock request is awaiting payment after the eligibility check, I encourage you to proceed so we can continue the unlocking process.
In the meantime, if you need assistance or wish to discuss this further, please use the Live Support feature on your tracking page for immediate help from our team.
Thank you for reaching out, and I look forward to your response to help sort this out for you.
Best regards,
Charlotte
“I paid $70 for the Verizon unlocking iPhone service in 2 payments-so the price looks cheap to start with then the company requests a further payment which we paid. The process was supposed to take 1-5 business days to unlock the phone remotely. 3 days later the process tracking ( so called) showed 99% complete with the unlocking imminent. I contacted the company on July 22 who stated the unlock should complete anytime. I was then emailed by the company saying that the unlock could not complete due to the fact the phone was a AT&T iPhone and not Verizon. The company issued me with a credit not for 50% of the fee I paid. I emailed the company back and advised that I actually purchased the iPhone from Verizon.
Basically the company steal money from customers with no intention of unlocking anything.”
Hello,
Thank you for reaching out and for your honest feedback. I understand your frustration with the situation regarding the unlock process for your iPhone 13 Mini.
Firstly, I want to assure you that our intention is to provide a reliable service and not to cause any inconvenience to our customers. According to our records, you have made two payments—a £19.99 Eligibility Check and a £36.50 Standard Unlock to unlock your iPhone from Verizon USA. It's concerning to hear that there was a mix-up with the network provider information.
Our team prioritizes accurate checks to ensure that we can unlock the correct network, and it seems there might have been an error in identifying your network as AT&T instead of Verizon. I apologize for any confusion this has caused.
I see that you were issued a credit note for 50% of the fee you paid. While I understand the disappointment, kindly note that credit notes can be used against any sim unlocking service we provide, as per our refund policy. This might not be the solution you were hoping for, but it's a way to salvage the situation without a complete loss.
Since the unlock was not successful due to the network discrepancy, and since you have confirmed your iPhone is indeed from Verizon, we would like to investigate this matter further and resolve it to your satisfaction.
Could you please provide us with the IMEI number of your device so we can look into the issue more closely? Rest assured, we are committed to ensuring that your experience with us ends positively.
Thank you for your patience and understanding.
Kind regards,
[Your Name]
“It's been almost a month and no luck, and the horrible thing about it is that they don't give refunds if the unlock is "delayed". Promised 3-7 and now it's been almost a month and I can't get a refund? Someone needs to sue this company.”
Hello Yasmine,
Thank you for reaching out, and I'm sorry to hear about the delays you've experienced with your unlock request. I understand how frustrating this situation must be for you. Our delivery times are estimated based on previous unlocks and are intended as guidelines. While uncommon, delays can happen due to various factors beyond our control.
As per our terms (section 6.1 and 6.2), all prices and delivery times are as quoted, and these delivery times are variables that can change without notice. Nonetheless, we always aim to keep our customers informed about any changes.
I see that you've mentioned you haven't been able to get a refund. Our refund policy (section 7) highlights specific situations in which refunds or credit notes are issued. For example, if your order has been refunded once already as suggested by your "Already Refunded" status, then according to our policy, that would be consistent with the terms you agreed upon at the time of purchase.
However, I would like to help make this right for you. If your Samsung Galaxy A20 from Verizon USA isn't prompting for an unlock code with a non-Verizon SIM card, then a Remote USB Unlock, which is a separate service, might be required. It seems this might be the next step to unlocking your device, and we'd be happy to assist you with this process.
We value your business and would like to offer you the best possible solution moving forward. If you would like to proceed with a Remote USB Unlock or if there's any other assistance we can provide, please let us know. We're here to help you achieve a successful unlock for your device.
Warm regards,
Charlotte
“PLEASE AVOID. Absolute scammers. Fell for it it in May, nothing actioned, very believable but please don't use them. £50 out of pocket and nothing done, emails from "Tom" seem very legitimate but are most definitely not. Disgusting how these people continue to get away with it ! Reported to Action Fraud and bank and under review.”
Hello,
Thank you for taking the time to share your concerns, and I'm truly sorry to hear about the frustration you've experienced with our service. While I understand that your situation didn't meet your expectations, I would like to assure you that we aim to provide a legitimate and effective unlocking service.
Your review indicates that you were refunded the payments for both the Eligibility Check and the Standard Unlock. Even though the services have not led to an unlocked device, according to our terms, the refunds were provided in adherence to our policies.
While there are indeed cases were refunds are issued as credits for future services, it appears your case met refund criteria and the funds have been returned accordingly.
We value your feedback and would love another chance to help you with your unlocking needs. Should you decide to give us another try or have any other questions, we'll do our best to assist you.
Warm regards,
Charlotte
Thank you for your feedback, and I'm sorry to hear about your concerns regarding the payment process. To clarify, there are indeed two separate payments in our unlocking process: an Eligibility check first, followed by an Unlocking Payment, as stated on our website. All costs are outlined on the checkout page before any purchase is completed to ensure our customers are fully informed.
If your status is 'awaiting payment', it means that the initial eligibility check has been completed, and the next step is to proceed with the unlocking payment to continue with the service.
We value your experience and are here to assist you with any further information you need to make the process as smooth as possible. Don't hesitate to get in touch with us via Live Support on your tracking page for any assistance or if you have additional queries regarding your order.
We hope to resolve any issues you may have and convert this experience into a positive one.
Hello,
I'm really sorry to hear about the delay with your unlock service. It's certainly not the experience we want you to have. Delivery times are indeed guidelines that can vary due to a number of factors, but a month does seem excessive. To assist you effectively, could you provide me with your order number or IMEI so I can check the status for you? In the meantime, please be assured we're committed to resolving this and will keep you informed throughout the process.
If you haven't already, I'd recommend using the Live Support feature on your tracking page so we can look into this right away and expedite a solution for you.
Charlotte
Hello Kevin,
I'm very sorry to hear about the frustration you've been experiencing. I understand it can be disappointing to wait for a service, especially for something as important as unlocking your iPhone 13 Pro Max. I would like to reassure you that your unlock process is 99% complete and should be resolved imminently. Our team works diligently to meet the guidelines set, and while delivery times can vary, please rest assured we are committed to completing your request. If there are any changes or updates, we will notify you right away.
If there is anything specific you're concerned about or if there's more we can do to assist you while your order is in process, please don't hesitate to reach out.
Best regards,
Charlotte
“Made one payment followed by charge for a 2nd payment - about $53 all in everything. Promises are easily made - results apparently not so easily delivered. Had a 99% success reported within a week but has not finished the process and the device is still not usable after now two month. The answers I am getting from"Tim" are apparently automated replies and I have little doubt at this point, my payments were nothing more than donations to lying thugs. Of course no refund could be retrieved either.”
Hello,
I'm really sorry to hear about the delay and any confusion caused by the communications you've received. I completely understand your frustration when things don’t go as expected. I assure you that we aim to provide clear and transparent service, as outlined in our terms and conditions.
Regarding the payments, the initial amount covers the eligibility check, and the second charge is for the unlocking payment, as detailed during the checkout process. We strive to unlock devices as efficiently as possible, and while we maintain a high success rate, delays can sometimes occur due to factors beyond our control.
If you've been informed that the process has a 99% success rate but has not been completed, it's possible that your order may require further attention. Our team would certainly want to address this, ensure the process is completed satisfactorily, and improve your experience.
To look into this matter specifically and provide you with accurate assistance, we'd need to review your order details. Could you please provide the IMEI number associated with your order? This will allow us to locate your transaction and assess the current status.
You mentioned automated replies from "Tim"—we'd like to investigate this further and provide you with personalized support. We value your business and don't want you to feel unheard. If you prefer direct assistance, do use the Live Support option available on your tracking page, and our team will be eager to help sort this out.
Once again, I apologize for any inconvenience you've faced, and I hope we can resolve this for you promptly.
Kind regards,
Charlotte
